Asking generative artificial intelligence the right questions improves writing performance
Open accessAbstract
Generative Artificial Intelligence (GenAI) tools are widely used by learners and this trend is poised to continue. However, little is known about whether and how GenAI use impacts learning and performance. This study aimed to investigate the effect of GenAI on performance by examining a key affordance of GenAI—seeking help via question asking. We compared the questions that learners asked GenAI versus a human tutor online during a writing task. Using quantitative ethnographic methods, we found that: (a) participants in the GenAI condition asked significantly more questions compared to those in the Tutor condition; (b) GenAI participants tended to ask one-off questions, while Tutor participants tended to have longer conversational exchanges; (c) GenAI participants tended to question pragmatically, asking direct questions about conceptual and procedural knowledge, while Tutor participants tended to make indirect request for feedback; (d) question asking, as measured by epistemic network analysis, mediated the relationship between experimental condition and performance—the more pragmatic the questions, and thus the more like questions in the GenAI condition, the better the performance; and (e) questions in the GenAI condition were driven by social coordination and knowledge deficits, while questions in the Tutor condition were driven by social coordination and establishing common ground. These findings suggest learners may be less hesitant to admit knowledge deficits and more wi…
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The quality of GenAI output has been shown to be enhanced through an iterative interaction with the user.
“In terms of professional output, GenAI has been found to produce good quality academic texts but can also produce ‘hallucinations’ of entirely fictitious ideas pre sented as facts (Babl & Babl, 2023 who asked the GenAI to write aca demic abstracts), although the quality of the output has been shown to be enhanced through an iterative interaction with the user (Yang et al., 2025, Cheng et al., 2”
From If ChatGPT can do it, where is my creativity? generative AI boosts performance but diminishes experience in creative writing (2025) · cites this paper as Cheng et al., 2025
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- Authors
- Cheng, Y., Fan, Y., Li, X., Chen, G., Gašević, D., & Swiecki, Z.
- Affiliations
- Monash University (AU)
- Peking University (CN)
- Corresponding author
- Cheng, Yixin
- Venue
- Computers and Education: Artificial Intelligence
- Publisher
- Elsevier BV
- Published
- 2025-06
- Volume
- 8
- Pages
- 100374
- ISSN
- 2666-920X (ISSN-L)
- OpenAlex
- W4408049766
- Cited by
- 21
- References
- 80
- Citations by year
- 2026: 14 · 2025: 7
- FWCI
- 8.49
- Type
- journal article
- Language
- en
- Open access
- gold
- doi.org
- Licence
- Locations
- Computers and Education Artificial Intelligence (publishedVersion, cc-by-nc-nd)
- Monash University Research Portal (Monash University) (publishedVersion, cc-by-nc-nd)
- HAL (submittedVersion)
- DOAJ (DOAJ: Directory of Open Access Journals) (submittedVersion, cc-by-sa)
- Funders
- National Natural Science Foundation of China (62407001)
- Australian Research Council (DP240100069, DP220101209)
- Jacobs Foundation
- Topics
- Physical Sciences › Computer Science › Artificial Intelligence › Intelligent Tutoring Systems and Adaptive Learning
- Physical Sciences › Computer Science › Information Systems › Artificial Intelligence in Education
- Social Sciences › Psychology › Developmental and Educational Psychology › Innovative Teaching and Learning Methods
- Keywords
- generative AI, questioning, human tutoring, writing performance, epistemic network analysis, knowledge deficit, social coordination, common ground, knowledge gaps, AI-assisted learning
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.
What counts as a claim ›How we measure confidence ›How we check this ›
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