The DOI matches its Crossref record; 4 of the 4 references it cites were found in a registry or an index.
How warm-versus competent-toned AI apologies affect trust and forgiveness through emotions and perceived sincerity
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In the citing paper
“Lim et al. (2025a, b) found that during a preventable crisis, which was a data breach, apology statements that disclose AI assistance were perceived less favorably, compared to human-authored responses.”
From Artificial Intelligence in Crisis Communication: Investigating Source Effects and Matched Crisis Responses on Stakeholder Perceptions (2026) · cites this paper as Lim et al. 2025a, b
In the citing paper
“Though this finding aligns with conclusions that human sources are generally favored over AI in crisis communication (e.g., Lim et al. 2025a, b)”
From Artificial Intelligence in Crisis Communication: Investigating Source Effects and Matched Crisis Responses on Stakeholder Perceptions (2026) · cites this paper as Lim et al. 2025a, b
In the citing paper
“Building on this, Lim et al. (2025a, b) further demonstrated that when AI-generated apologies employed a warm relational tone, negative emotions toward the organization were reduced and trust partially restored.”
From Artificial Intelligence in Crisis Communication: Investigating Source Effects and Matched Crisis Responses on Stakeholder Perceptions (2026) · cites this paper as Lim et al. 2025a, b
In the citing paper
“Specifically, human-authored responses generated greater intentions to forgive the company that experienced the data breach, and increased perceptions of trust, with empathy mediating forgiveness intentions and trust.”
From Artificial Intelligence in Crisis Communication: Investigating Source Effects and Matched Crisis Responses on Stakeholder Perceptions (2026) · cites this paper as Lim et al. 2025a, b
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Citations
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Is chatting with a sophisticated chatbot as good as chatting online or FTF with a stranger?
Drouin, M., Sprecher, S., Nicola, R., & Perkins, T. (2022) · Computers in Human Behavior · doi:10.1016/j.chb.2021.107100 · Cited by 75
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Cited by
Schneider, E., Kyriakopoulos, V., Seo, Y., Hong, N., Lee, M., & Lim, J. S. (2026) · Corporate Reputation Review · doi:10.1057/s41299-026-00254-9 · Cited by 4
Self-citation
Metadata
- Authors
- Lim, J. S., Hong, N., & Schneider, E.
- Venue
- Computers in Human Behavior
- Publisher
- Elsevier BV
- Published
- 2025-11
- Volume
- 172
- Pages
- 108761
- ISSN
- 0747-5632
- Cited by
- 22
- References
- 4
- Language
- en
- Licence
- www.elsevier.com/tdm/userlicense/1.0/ (tdm)
- www.elsevier.com/legal/tdmrep-license (tdm)
- creativecommons.org/licenses/by-nc-nd/4.0/ (vor)
- Funders
- Syracuse University
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