The effects of the ARC organizational intervention on caseworker turnover, climate, and culture in children's service systems
Abstract
Objective This study examines the effects of the Availability, Responsiveness, and Continuity (ARC) organizational intervention strategy on caseworker turnover, climate, and culture in a child welfare and juvenile justice system. Method Using a pre-post, randomized blocks, true experimental design, 10 urban and 16 rural case management teams were randomly assigned to either the ARC organizational intervention condition or to a control condition. The culture and climate of each case management team were assessed at baseline and again after the one-year organizational intervention was completed. In addition, caseworker turnover was assessed by identifying caseworkers on the sampled teams who quit their jobs during the year. Results Hierarchical Linear Models (HLM) analyses indicate that the ARC organizational intervention reduced the probability of caseworker turnover by two-thirds and improved organizational climate by reducing role conflict, role overload, emotional exhaustion, and depersonalization in both urban and rural case management teams. Conclusions Organizational intervention strategies can be used to reduce staff turnover and improve organizational climates in urban and rural child welfare and juvenile justice systems. This is important because child welfare and juvenile justice systems in the U.S.A. are plagued by high turnover rates, and there is evidence that high staff turnover and poor organizational climates negatively affect service quality and outcomes in th…
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Organizational culture and climate can have a profound influence on organizational functioning and effectiveness in public sector services.
“Organizational culture and climate can have a profound influence on organizational functioning and effectiveness in public sector services (Glisson et al. 2006; Glisson and Green 2006).”
From Advancing a Conceptual Model of Evidence-Based Practice Implementation in Public Service Sectors (2011) · cites this paper as Glisson et al. 2006
Organizational culture and climate can have a profound influence on organizational functioning and effectiveness in public sector services.
“Organizational culture and climate can have a profound influence on organizational functioning and effectiveness in public sector services (Glisson et al. 2006; Glisson and Green 2006).”
From Advancing a Conceptual Model of Evidence-Based Practice Implementation in Public Service Sectors (2011) · cites this paper as Glisson and Green 2006
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- Authors
- Glisson, C., Dukes, D., & Green, P.
- Affiliations
- University of Tennessee at Knoxville (US)
- Corresponding author
- Glisson, Charles
- Venue
- Child Abuse & Neglect
- Publisher
- Elsevier BV
- Published
- 2006-08
- Volume
- 30
- Issue
- 8
- Pages
- 855-880
- ISSN
- 0145-2134 (ISSN-L)
- OpenAlex
- W2166612539
- Cited by
- 298
- References
- 4
- Citations by year
- 2026: 6 · 2025: 5 · 2024: 9 · 2023: 37 · 2022: 5 · 2021: 10 · 2020: 11 · 2019: 13 · 2018: 6 · 2017: 14 · 2016: 9 · 2015: 27 · 2014: 22 · 2013: 21 · 2012: 23
- FWCI
- 37.60
- Type
- journal article
- Language
- en
- Open access
- closed
- Locations
- Child Abuse & Neglect (publishedVersion)
- PubMed (publishedVersion)
- Funders
- National Institutes of Health (5r01mh056563-05)
- National Institute of Mental Health (R01-MH56563)
- Topics
- Social Sciences › Public Administration › Social Work Education and Practice
- Social Sciences › Safety Research › Child Welfare and Adoption
- Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Job Satisfaction and Organizational Behavior
- Keywords
- organizational climate, organizational culture, child welfare, juvenile justice, role conflict, role overload, emotional exhaustion, depersonalization, social worker retention, job satisfaction, work engagement, occupational stress
- MeSH terms
- Adult, Child, Child Welfare, Female, Humans, Job Satisfaction, Male, Personnel Turnover, Social Work, Linear Models, Workload, Rural Health Services, Urban Health Services, Case Management
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