CoChat
Sign Up
Cited by 370Consumer Retail Behavior StudiesConsumer Market Behavior and PricingCustomer Service Quality and Loyalty

The DOI matches its Crossref record; 122 of the 131 references it cites were found in a registry or an index.

The impact of channel integration on consumer responses in omni-channel retailing: The mediating effect of consumer empowerment

Open access
Zhang, Min, Ren, Chengshang, Wang, G. Alan, He, Zhen·2018·Electronic Commerce Research and Applications
DOI 10.1016/j.elerap.2018.02.002
Open this paper in CoChat — free account

Overview

Integrity signals

Registry

Crossref · 10.1016/j.elerap.2018.02.002

Cites

122 of 122 references verified0 citation errors · 0 not checkable

Statistics

Recomputing p-values needs the paper’s full text.

Verification

Claims the paper makes

We couldn’t retrieve this paper’s full text, so its claims and self-check weren’t run. The registry and citation checks still apply.

Citations

Cites

Flagged first, then by citations

Show all 131 references

9 of the 131 references couldn’t be matched to a known paper.

Research works printed but not linked: 5

  1. Hunter, 2008, When does consumer empowerment lead to satisfied customers? some mediating and moderating effects of the empowerment-satisfaction link, J. Res. Consum., 15, 1
  2. Proceedings of the 2015 IEEE International Conference on Industrial Engineering and Engineering Management, IEEE Computer Society Press,Washington, DC, pp. 1840-1844.
  3. Martineau, 1958, The personality of the retail store, Harv. Bus. Rev., 36, 47
  4. Oliver, 1981, Measurement and evaluation of satisfaction processes in retail settings, J. Retailing, 57, 25
  5. Pan, 2004, Cross-cultural challenges when doing business in China, SG Manage. Rev., 26, 81

Cited by

Sorted by citations

Items 201–300 of 368

Related

See all

Metadata

Authors
Zhang, M., Ren, C., Wang, G. A., & He, Z.
Affiliations
  • Tianjin University (CN)
  • Virginia Tech (US)
Corresponding author
Zhang, Min
ORCID
Venue
Electronic Commerce Research and Applications
Publisher
Elsevier BV
Published
2018-03
Volume
28
Pages
181-193
ISSN
1567-4223 (ISSN-L)
DOI
10.1016/j.elerap.2018.02.002
OpenAlex
W2793509955
Cited by
370
References
131
Citations by year
2026: 27 · 2025: 33 · 2024: 64 · 2023: 70 · 2022: 63 · 2021: 53 · 2020: 38 · 2019: 18 · 2018: 4
FWCI
50.54
Type
journal article
Language
en
Open access
Licence
Locations
Electronic Commerce Research and Applications (acceptedVersion)
Funders
  • Ministry of Education of the People's Republic of China (14YJC630194)
  • China Scholarship Council (201706255048)
  • National Natural Science Foundation of China (71532008, 71572122)
Topics
  • Social Sciences › Business, Management and Accounting › Marketing › Consumer Retail Behavior Studies
  • Social Sciences › Business, Management and Accounting › Marketing › Consumer Market Behavior and Pricing
  • Social Sciences › Business, Management and Accounting › Marketing › Customer Service Quality and Loyalty
Keywords
channel integration, omnichannel retail, consumer empowerment, consumer trust, customer satisfaction, purchase intention, customer patronage, stimulus-organism-response model, mediating effect

About these checks

Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.

Statistics and arithmetic are recomputed, not judged.

Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.

What counts as a claim ›How we measure confidence ›How we check this ›

Are you an author, or do you see a problem with this page? Request a review