Cited by 370Consumer Retail Behavior StudiesConsumer Market Behavior and PricingCustomer Service Quality and Loyalty

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The impact of channel integration on consumer responses in omni-channel retailing: The mediating effect of consumer empowerment

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Zhang, Min, Ren, Chengshang, Wang, G. Alan, He, Zhen·2018·Electronic Commerce Research and Applications

DOI 10.1016/j.elerap.2018.02.002

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Authors: Zhang, M., Ren, C., Wang, G. A., & He, Z.
Affiliations: Tianjin University (CN)
Virginia Tech (US)
Corresponding author: Zhang, Min
ORCID: Zhang, Min
Wang, G. Alan
He, Zhen
Venue: Electronic Commerce Research and Applications
Publisher: Elsevier BV
Published: 2018-03
Volume: 28
Pages: 181-193
ISSN: 1567-4223 (ISSN-L)
DOI: 10.1016/j.elerap.2018.02.002
OpenAlex: W2793509955
Cited by: 370
References: 131
Citations by year: 2026: 27 · 2025: 33 · 2024: 64 · 2023: 70 · 2022: 63 · 2021: 53 · 2020: 38 · 2019: 18 · 2018: 4
FWCI: 50.54
Type: journal article
Language: en
Open access: bronze
doi.org
Licence: www.elsevier.com/tdm/userlicense/1.0/ (tdm)
www.elsevier.com/legal/tdmrep-license (tdm)
www.elsevier.com/open-access/userlicense/1.0/ (am, 359 d)
doi.org/10.15223/policy-017 (stm-asf)
doi.org/10.15223/policy-037 (stm-asf)
doi.org/10.15223/policy-012 (stm-asf)
doi.org/10.15223/policy-029 (stm-asf)
doi.org/10.15223/policy-004 (stm-asf)
Locations: Electronic Commerce Research and Applications (acceptedVersion)
Funders: Ministry of Education of the People's Republic of China (14YJC630194)
China Scholarship Council (201706255048)
National Natural Science Foundation of China (71532008, 71572122)
Topics: Social Sciences › Business, Management and Accounting › Marketing › Consumer Retail Behavior Studies
Social Sciences › Business, Management and Accounting › Marketing › Consumer Market Behavior and Pricing
Social Sciences › Business, Management and Accounting › Marketing › Customer Service Quality and Loyalty
Keywords: channel integration, omnichannel retail, consumer empowerment, consumer trust, customer satisfaction, purchase intention, customer patronage, stimulus-organism-response model, mediating effect

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The impact of channel integration on consumer responses in omni-channel retailing: The mediating effect of consumer empowerment

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