Does job creativity requirement improve service performance? A multilevel analysis of work stress and service environment

The moderator–mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations.

Baron, R. M., & Kenny, D. A. (1986) · Journal of Personality and Social Psychology · doi:10.1037//0022-3514.51.6.1173 · Cited by 91,542 · see citing works

The moderator-mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations

Baron, R. M., & Kenny, D. A. (1986) · Journal of Personality and Social Psychology · doi:10.1037/0022-3514.51.6.1173 · Cited by 91,532 · see citing works

The job demands-resources model of burnout.

Demerouti, E., Bakker, A. B., Nachreiner, F., & Schaufeli, W. B. (2001) · Journal of Applied Psychology · doi:10.1037/0021-9010.86.3.499 · Cited by 13,643 · see citing works

The Management of Innovation

Burns, T., & Stalker, G. M. (1994) · doi:10.1093/acprof:oso/9780198288787.001.0001 · Cited by 7,343 · see citing works

ASSESSING THE WORK ENVIRONMENT FOR CREATIVITY.

AMABILE, T. M., CONTI, R., COON, H., LAZENBY, J., & HERRON, M. (1996) · Academy of Management Journal · doi:10.2307/256995 · Cited by 6,029 · see citing works

Toward a theory of organizational creativity

Woodman, R. W., Sawyer, J. E., & Griffin, R. W. (1993) · The Academy of Management Review · doi:10.2307/258761 · Cited by 4,399 · see citing works

EMPLOYEE CREATIVITY: PERSONAL AND CONTEXTUAL FACTORS AT WORK.

Oldham, G. R., & Cummings, A. (1996) · Academy of Management Journal · doi:10.2307/256657 · Cited by 3,749 · see citing works

Functional relations among constructs in the same content domain at different levels of analysis: A typology of composition models.

Chan, D. K. (1998) · Journal of Applied Psychology · doi:10.1037/0021-9010.83.2.234 · Cited by 2,981 · see citing works

The Effects of Personal and Contextual Characteristics on Creativity: Where Should We Go from Here?

Shalley, C. E., Zhou, J., & Oldham, G. R. (2004) · Journal of Management · doi:10.1016/j.jm.2004.06.007 · Cited by 2,678 · see citing works

A Role Theory Perspective on Dyadic Interactions: The Service Encounter

Solomon, M. R., Surprenant, C., Czepiel, J. A., & Gutman, E. G. (1985) · Journal of Marketing · doi:10.2307/1251180 · Cited by 2,004 · see citing works

Linking service climate and customer perceptions of service quality: Tests of a causal model.

Schneider, B. N., White, S. S., & Paul, M. C. (1998) · Journal of Applied Psychology · doi:10.1037/0021-9010.83.2.150 · Cited by 1,720 · see citing works

Competing through service: Insights from service-dominant logic

Lusch, R. F., Vargo, S. L., & O’Brien, M. (2006) · Journal of Retailing · doi:10.1016/j.jretai.2006.10.002 · Cited by 1,711 · see citing works

Organizational citizenship behavior and the quantity and quality of work group performance.

Podsakoff, P. M., Ahearne, M., & MACKENZIE, S. B. (1997) · Journal of Applied Psychology · doi:10.1037/0021-9010.82.2.262 · Cited by 1,576 · see citing works

From Micro to Meso: Critical Steps in Conceptualizing and Conducting Multilevel Research

Klein, K. J., & Kozlowski, S. W. J. (2000) · Organizational Research Methods · doi:10.1177/109442810033001 · Cited by 1,473 · see citing works

When openness to experience and conscientiousness are related to creative behavior: An interactional approach.

George, J. M., & Zhou, J. W. (2001) · Journal of Applied Psychology · doi:10.1037/0021-9010.86.3.513 · Cited by 1,464 · see citing works

An examination of the mediating role of psychological empowerment on the relations between the job, interpersonal relationships, and work outcomes.

Liden, R. C., Wayne, S. J., & Sparrowe, R. T. (2000) · Journal of Applied Psychology · doi:10.1037/0021-9010.85.3.407 · Cited by 1,451 · see citing works

MANAGING CUSTOMER SERVICES: HUMAN RESOURCE PRACTICES, QUIT RATES, AND SALES GROWTH.

Batt, R. (2002) · Academy of Management Journal · doi:10.2307/3069383 · Cited by 1,413 · see citing works

Do peers make the place? Conceptual synthesis and meta-analysis of coworker effects on perceptions, attitudes, OCBs, and performance.

Chiaburu, D. S., & Harrison, D. A. (2008) · Journal of Applied Psychology · doi:10.1037/0021-9010.93.5.1082 · Cited by 1,326 · see citing works

A MULTILEVEL INVESTIGATION OF FACTORS INFLUENCING EMPLOYEE SERVICE PERFORMANCE AND CUSTOMER OUTCOMES

Liao, H., & Chuang, A.-C. (2004) · Academy of Management Journal · doi:10.2307/20159559 · Cited by 1,300 · see citing works

When Collections of Creatives Become Creative Collectives: A Field Study of Problem Solving at Work

Hargadon, A. B., & Bechky, B. A. (2006) · Organization Science · doi:10.1287/orsc.1060.0200 · Cited by 1,286 · see citing works

Building Theoretical and Empirical Bridges Across Levels: Multilevel Research in Management

Hitt, M. A., Beamish, P. W., Jackson, S. E., & Mathieu, J. E. (2007) · Academy of Management Journal · doi:10.5465/amj.2007.28166219 · Cited by 1,138 · see citing works

Location, location, location: contextualizing organizational research*

Rousseau, D. M., & Fried, Y. (2001) · Journal of Organizational Behavior · doi:10.1002/job.78 · Cited by 1,094 · see citing works

Ten years on: A review of recent research on the Job Demand–Control (-Support) model and psychological well-being

Häusser, J. A., Mojzisch, A., Niesel, M., & Schulz‐Hardt, S. (2010) · Work & Stress · doi:10.1080/02678371003683747 · Cited by 1,082 · see citing works

Role conflict and ambiguity as critical variables in a model of organizational behavior

House, R. J., & Rizzo, J. R. (1972) · Organizational Behavior and Human Performance · doi:10.1016/0030-5073(72)90030-x · Cited by 1,068 · see citing works

When the presence of creative coworkers is related to creativity: Role of supervisor close monitoring, developmental feedback, and creative personality.

Zhou, J. (2003) · Journal of Applied Psychology · doi:10.1037/0021-9010.88.3.413 · Cited by 967 · see citing works

9 Creativity in Organizations

George, J. M. (2007) · Academy of Management Annals · doi:10.5465/078559814 · Cited by 781 · see citing works

9 Creativity in Organizations

George, J. M. (2007) · Academy of Management Annals · doi:10.1080/078559814 · Cited by 778 · see citing works

MATCHING CREATIVITY REQUIREMENTS AND THE WORK ENVIRONMENT: EFFECTS ON SATISFACTION AND INTENTIONS TO LEAVE.

Shalley, C. E., Gilson, L. L., & Blum, T. C. (2000) · Academy of Management Journal · doi:10.2307/1556378 · Cited by 773 · see citing works

RESEARCH ON EMPLOYEE CREATIVITY: A CRITICAL REVIEW AND DIRECTIONS FOR FUTURE RESEARCH

Zhou, J., & Shalley, C. E. (2004) · Research in Personnel and Human Resources Management · doi:10.1016/s0742-7301(03)22004-1 · Cited by 770 · see citing works

Point-Counterpoints: Anxiety and Social Exclusion

Baumeister, R. F., & Tice, D. M. (1990) · Journal of Social and Clinical Psychology · doi:10.1521/jscp.1990.9.2.165 · Cited by 743 · see citing works

A Little Creativity Goes a Long Way: An Examination of Teams’ Engagement in Creative Processes

Gilson, L. L., & Shalley, C. E. (2004) · Journal of Management · doi:10.1016/j.jm.2003.07.001 · Cited by 737 · see citing works

Hospitality teams: Knowledge sharing and service innovation performance

Hu, M.-L. M., Horng, J., & Sun, Y.-H. C. (2008) · Tourism Management · doi:10.1016/j.tourman.2008.04.009 · Cited by 734 · see citing works

Service Innovation Viewed Through a Service-Dominant Logic Lens: A Conceptual Framework and Empirical Analysis

Ordanini, A., & Parasuraman, A. (2010) · Journal of Service Research · doi:10.1177/1094670510385332 · Cited by 678 · see citing works

Awakening employee creativity: The role of leader emotional intelligence

Zhou, J., & George, J. M. (2003) · The Leadership Quarterly · doi:10.1016/s1048-9843(03)00051-1 · Cited by 665 · see citing works

The bright and dark sides of individual and group innovation: a Special Issue introduction

Janssen, O., de Vliert, E. V., & West, M. A. (2004) · Journal of Organizational Behavior · doi:10.1002/job.242 · Cited by 656 · see citing works

A Framework for Analyzing Customer Service Orientations in Manufacturing

Bowen, D. E., Siehl, C., & Schneider, B. (1989) · Academy of Management Review · doi:10.5465/amr.1989.4279005 · Cited by 536 · see citing works

Innovative behaviour and job involvement at the price of conflict and less satisfactory relations with co‐workers

Janssen, O. (2003) · Journal of Occupational and Organizational Psychology · doi:10.1348/096317903769647210 · Cited by 462 · see citing works

Creativity and Standardization: Complementary or Conflicting Drivers of Team Effectiveness?

Gilson, L. L., Mathieu, J. E., Shalley, C. E., & Ruddy, T. M. (2005) · Academy of Management Journal · doi:10.5465/amj.2005.17407916 · Cited by 446 · see citing works

Resistance and Power in Organizations.

Stablein, R. E., Jermier, J. M., Knights, D., & Nord, W. R. (1997) · Administrative Science Quarterly · doi:10.2307/2393662 · Cited by 394 · see citing works

THE ROLE OF SAFETY CLIMATE AND COMMUNICATION IN ACCIDENT INTERPRETATION: IMPLICATIONS FOR LEARNING FROM NEGATIVE EVENTS.

Hofmann, D., & Stetzer, A. (1998) · Academy of Management Journal · doi:10.2307/256962 · Cited by 376 · see citing works

Work stress and well-being in the hotel industry

O’Neill, J. W., & Davis, K. D. (2010) · International Journal of Hospitality Management · doi:10.1016/j.ijhm.2010.07.007 · Cited by 352 · see citing works

JOB SCOPE AND STRESS: CAN JOB SCOPE BE TOO HIGH?

Johns, G. (1995) · Academy of Management Journal · doi:10.2307/256858 · Cited by 339 · see citing works

Consistency of implications of three role stressors across four countries

Glazer, S., & Beehr, T. A. (2005) · Journal of Organizational Behavior · doi:10.1002/job.326 · Cited by 263 · see citing works

Creativity and the role of the leader.

Amabile, T. M., & Khaire, M. V. (2008) · PubMed · Cited by 254 · see citing works

Organizational Climate and Culture

Toolkits for Equity in Scholarly Publishing Project Volunteers (2021) · doi:10.21428/77410d6b.5982b154 · Cited by 254 · see citing works

Overcoming work-related stress and promoting employee creativity in hotel industry: The role of task feedback from supervisor

Hon, A. H. Y., Chan, W. W. H., & Lü, L. (2013) · International Journal of Hospitality Management · doi:10.1016/j.ijhm.2012.11.001 · Cited by 240 · see citing works

Organizational Theory: Text and Cases

Jones, G. R. (1997) · Cited by 205 · see citing works

Why are Some Organizations More Competitive than Others? Evidence from a Changing Global Market

Barnett, W. P., & Mckendrick, D. (2004) · Administrative Science Quarterly · doi:10.2307/4131490 · Cited by 186 · see citing works

Critical issues affecting the service quality and professionalism of the tour guides in Hong Kong and Macau

Mak, A. H. N., WONG, K. K. F., & Chang, R. C. Y. (2011) · Tourism Management · doi:10.1016/j.tourman.2011.01.003 · Cited by 183 · see citing works

“Take a break?!” Off-job recovery, job demands, and job resources as predictors of health, active learning, and creativity

de Jonge, J., Spoor, E., Sonnentag, S., Dormann, C., & van den Tooren, M. (2012) · European Journal of Work and Organizational Psychology · doi:10.1080/1359432x.2011.576009 · Cited by 172 · see citing works

Unemployment, distress, and coping: A panel study of autoworkers.

Hamilton, V. L., Hoffman, W. S., Broman, C. L., & Rauma, D. (1993) · Journal of Personality and Social Psychology · doi:10.1037//0022-3514.65.2.234 · Cited by 170 · see citing works

Shaping Environments Conductive to Creativity

Hon, A. H. Y. (2011) · Cornell Hospitality Quarterly · doi:10.1177/1938965511424725 · Cited by 165 · see citing works

Individual and Nomothetic Models of Job Stress: An Examination of Work Hours, Cohesion, and Well‐Being1

Bliese, P. D., & Halverson, R. R. (1996) · Journal of Applied Social Psychology · doi:10.1111/j.1559-1816.1996.tb02291.x · Cited by 160 · see citing works

PSYCHOMETRIC IMPLICATIONS OF THE UNIT‐OF‐ANALYSIS PROBLEM (WITH EXAMPLES FROM THE MEASUREMENT OF ORGANIZATIONAL CLIMATE)

Sirotnik, K. A. (1980) · Journal of Educational Measurement · doi:10.1111/j.1745-3984.1980.tb00831.x · Cited by 138 · see citing works

Unemployment, distress, and coping: A panel study of autoworkers.

Hamilton, V. L., Hoffman, W. S., Broman, C. L., et al. (1993) · Journal of Personality and Social Psychology · doi:10.1037/0022-3514.65.2.234 · Cited by 133 · see citing works

The Effects of Group Conflict and Work Stress on Employee Performance

Hon, A. H. Y., & Chan, W. W. H. (2013) · Cornell Hospitality Quarterly · doi:10.1177/1938965513476367 · Cited by 107 · see citing works

Another look at the locus of control-organizational commitment relationship: it depends on the form of commitment

Coleman, D. F., Irving, G. P., & Cooper, C. L. (1999) · Journal of Organizational Behavior · doi:10.1002/(sici)1099-1379(199911)20:6 · Cited by 102 · see citing works

The mediating role of trust between expatriate procedural justice and employee outcomes in Chinese hotel industry

Hon, A. H. Y., & Lü, L. (2010) · International Journal of Hospitality Management · doi:10.1016/j.ijhm.2010.01.002 · Cited by 100 · see citing works

State-owned enterprise reform in China

P.Glade, W. (2013) · Routledge eBooks · doi:10.4324/9780203064405-13 · Cited by 83 · see citing works

Personal Projects and the Distributed Self: Aspects of a Conative Psychology

Suls, J. M. (2014) · doi:10.4324/9781315806976-12 · Cited by 52 · see citing works

Organizational behavior in multinational organizations

Peterson, M. F., & Thomas, D. C. (2007) · Journal of Organizational Behavior · doi:10.1002/job.442 · Cited by 42 · see citing works

Work Overload and Employee Creativity: The Roles of Goal Commitment, Task Feedback from Supervisor, and Reward for Competence

Hon, A. H. Y., & Kim, T. (2018) · Routledge eBooks · doi:10.4324/9780203794012-11 · Cited by 21 · see citing works

Structural Dimension Exploration and Measurement Scale Development of Employee Involution in China’s Workplace Field

Dou, G., Li, G., Yuan, Y., Liu, B., & Yang, L. (2022) · International Journal of Environmental Research and Public Health · doi:10.3390/ijerph192114454 · Cited by 28 · see citing works

Relationship Of Core Job Characteristics To Job Satisfaction And Job Involvement Of Construction Workers In Lagos Metropolis

Oluwafemi, O. (2009) · African Journal for the Psychological Study of Social Issues · doi:10.4314/ajpssi.v12i1-2.48159 · Cited by 1 · see citing works

The Effect of Baristas’ Job Esteem on Their Job Satisfaction : With a Focus on the Moderating Effect of Employment Types

(2018) · doi:10.31336/jtlr.2018.10.30.10.379

THE EFFECT OF ORGANIZATIONAL COMMITMENT, AND JOB SATISFACTION, ON EMPLOYEE'S JOB PERFORMANCE

Kumari, M., Srivastava, P., & Srivastava, P. (2014) · Cited by 5 · see citing works

Study and Analysis of factors of Job Satisfaction

Shahu, R. (2012) · Research Journal of Social Science & Management

Job Satisfaction, Job Performance, and Effort: A Reexamination Using Agency Theory

Christen, M., Iyer, G. V., & Soberman, D. A. (2006) · Journal of Marketing · doi:10.1509/jmkg.70.1.137.qxd · Cited by 215 · see citing works