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Cited by 259

The DOI matches its Crossref record; 61 of the 61 references it cites were found in a registry or an index.

Will we have the same employees in hospitality after all? The impact of COVID-19 on employees’ work attitudes and turnover intentions

Open access
Demirović Bajrami, Dunja, Terzić, Aleksandra, Petrović, Marko D., Radovanović, Milan, Tretiakova, Tatiana N., Hadoud, Abosa·2021·International Journal of Hospitality Management
DOI 10.1016/j.ijhm.2020.102754
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Abstract

A crisis caused by COVID-19 pandemic affected the whole world leaving long-lasting effects on almost every aspect of human lives. The aim of this study was to test how different effects of COVID-19, expressed through job insecurity, employees' health complaints occurred during isolation, risk-taking behavior at workplace and changes in the organization, may impact work-related attitudes (job motivation and job satisfaction) and turnover intentions of the employees in hospitality industry. Based on the data collected from 624 hospitality workers from Serbia, the results indicated that job insecurity and changes in the organization were predictors of all outcomes, in a negative direction, while risk-taking behavior acted as a predictor of job satisfaction only, also in a negative direction. The significance of demographic characteristics, as control variables, showed that age and marital status had significant impact on job motivation and turnover intentions. The theoretical and practical implications were discussed.

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Metadata

Authors
Demirović Bajrami, D., Terzić, A., Petrović, M. D., Radovanović, M., Tretiakova, T. N., & Hadoud, A.
Venue
International Journal of Hospitality Management
Publisher
Elsevier BV
Published
2021-04
Volume
94
Pages
102754
ISSN
0278-4319 (ISSN-L)
DOI
10.1016/j.ijhm.2020.102754
OpenAlex
W3104990048
Cited by
259
References
61
FWCI
49.04
Type
journal article
Language
en
Open access
green

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CoChat. (2026). Citation check: Will we have the same employees in hospitality after all? The impact of COVID-19 on employees’ work attitudes and turnover intentions. https://app.cochat.ai/papers/10.1016/j.ijhm.2020.102754
The paper
Demirović Bajrami, D., Terzić, A., Petrović, M. D., Radovanović, M., Tretiakova, T. N., & Hadoud, A. (2021). Will we have the same employees in hospitality after all? The impact of COVID-19 on employees’ work attitudes and turnover intentions. International Journal of Hospitality Management. https://doi.org/10.1016/j.ijhm.2020.102754

Data sources

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Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).

Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.