The DOI matches its Crossref record; 31 of the 31 references it cites were found in a registry or an index.
Normalising the “new normal”: Changing tech-driven work practices under pandemic time pressure
Open accessAbstract
The COVID-19 pandemic has had massive implications for the nature of work and the role technology plays in the workplace. Organisations have been forced into rapid 'big bang' introduction of technology and 'tech-driven' practices in an unprecedented and time pressured manner. In many cases there has been little training or reflection on how the practices and associated technology should be introduced and integrated or adapted to suit the new workplace context. We argue that there is a need for a more reflective 'normalisation' of work practices and the role technology plays. The paper draws on normalisation process theory (NPT) and its underlying components of cohesion, cognitive participation, collective action and reflexive monitoring. As an exemplar, we focus on the changing nature of work and adoption of remote working practices. The paper uses NPT to examine current thinking and approaches and offering some guidelines to inform research and practice.
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Citations
Cites
Psychological Safety and Learning Behavior in Work Teams
Edmondson, A. (1999) · Administrative Science Quarterly · doi:10.2307/2666999 · Cited by 12,026
Implementing, Embedding, and Integrating Practices: An Outline of Normalization Process Theory
May, C., & Finch, T. (2009) · Sociology · doi:10.1177/0038038509103208 · Cited by 2,115
Murray, E., Treweek, S., Pope, C., MacFarlane, A., Ballini, L., Dowrick, C., Finch, T., Kennedy, A., Mair, F., O'Donnell, C., et al. (2010) · BMC Medicine · doi:10.1186/1741-7015-8-63 · Cited by 1,478
Development of a theory of implementation and integration: Normalization Process Theory
May, C. R., Mair, F., Finch, T., MacFarlane, A., Dowrick, C., Treweek, S., Rapley, T., Ballini, L., Ong, B. N., Rogers, A., et al. (2009) · Implementation Science · doi:10.1186/1748-5908-4-29 · Cited by 1,409 · cited 4×
“Cognitive participation draws focus on tech-driven work practices that employees do to build and sustain the new practice during the Table 1 Applying NPT to Examine Changing Tech-Driven Work Practices (adapted from May & Finch, 2009; May et al., 2009).”
InfluentialVirtual Teams: What Do We Know and Where Do We Go From Here?
Martins, L. L., Gilson, L. L., & Maynard, M. T. (2004) · Journal of Management · doi:10.1016/j.jm.2004.05.002 · Cited by 1,314
Impact of digital surge during COVID-19 pandemic: A viewpoint on research and practice
De’, R., Pandey, N., & Pal, A. (2020) · International Journal of Information Management · doi:10.1016/j.ijinfomgt.2020.102171 · Cited by 1,110
Systematically reviewing remote e-workers’ well-being at work: a multidimensional approach
Charalampous, M., Grant, C. A., Tramontano, C., & Michailidis, E. (2019) · European Journal of Work and Organizational Psychology · doi:10.1080/1359432x.2018.1541886 · Cited by 743
The Dimensions and Antecedents of Team Virtuality
Kirkman, B. L., & Mathieu, J. E. (2005) · Journal of Management · doi:10.1177/0149206305279113 · Cited by 577
A rational model for assessing and evaluating complex interventions in health care
May, C. (2006) · BMC Health Services Research · doi:10.1186/1472-6963-6-86 · Cited by 447
Profit and loss analysis for an intensive care unit (ICU) in Japan: a tool for strategic management
Cao, P., Toyabe, S.-I., Abe, T., & Akazawa, K. (2006) · BMC Health Services Research · doi:10.1186/1472-6963-6-1 · Cited by 320
Cited by
Dwivedi, Y. K., Hughes, D. L., Coombs, C., Constantiou, I., Duan, Y., Edwards, J. S., Gupta, B., Lal, B., Misra, S., Prashant, P., et al. (2020) · International Journal of Information Management · doi:10.1016/j.ijinfomgt.2020.102211 · Cited by 1,232
Behaviour change to address climate change
Whitmarsh, L., Poortinga, W., & Capstick, S. (2021) · Current Opinion in Psychology · doi:10.1016/j.copsyc.2021.04.002 · Cited by 322
Technology acceptance research: Meta-analysis
Marikyan, D., Papagiannidis, S., & Stewart, G. (2026) · Journal of Information Science · doi:10.1177/01655515231191177 · Cited by 140
AMO model for neuro-inclusive remote workplace
Szulc, J. M. (2022) · Personnel Review · doi:10.1108/pr-02-2022-0085 · Cited by 28
Metadata
- Authors
- Carroll, N., & Conboy, K.
- Venue
- International Journal of Information Management
- Publisher
- Elsevier BV
- Published
- 2020-12
- Volume
- 55
- Pages
- 102186
- ISSN
- 0268-4012 (ISSN-L)
- OpenAlex
- W3041013132
- Cited by
- 359
- References
- 31
- FWCI
- 89.57
- Type
- journal article
- Language
- en
- Open access
- hybrid
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Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
