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Exploring the role of customer relationship management (CRM) systems in customer knowledge creation
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Metadata
- Authors
- Khodakarami, F., & Chan, Y. E.
- Affiliations
- Queen's University (CA)
- Corresponding author
- Khodakarami, Farnoosh
- Venue
- Information & Management
- Publisher
- Elsevier BV
- Published
- 2014-01
- Volume
- 51
- Issue
- 1
- Pages
- 27-42
- ISSN
- 0378-7206 (ISSN-L)
- OpenAlex
- W2055410913
- Cited by
- 321
- References
- 84
- Citations by year
- 2026: 9 · 2025: 10 · 2024: 16 · 2023: 28 · 2022: 27 · 2021: 31 · 2020: 31 · 2019: 32 · 2018: 38 · 2017: 32 · 2016: 31 · 2015: 22 · 2014: 13
- FWCI
- 66.22
- Type
- journal article
- Language
- en
- Open access
- closed
- Locations
- Information & Management (publishedVersion)
- Topics
- Social Sciences › Business, Management and Accounting › Strategy and Management › Corporate Governance and Management
- Social Sciences › Business, Management and Accounting › Strategy and Management › Innovation and Knowledge Management
- Social Sciences › Decision Sciences › Information Systems and Management › Knowledge Management and Sharing
- Keywords
- CRM systems, knowledge creation process, socialization, externalization, combinations, internalization, collaborative CRM, operational CRM, analytical CRM, organizational learning
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