A strategic framework for a profitable business model in the sharing economy
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A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions
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Undervalued or overvalued customers: Capturing total customer engagement value
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Self-citationSocial Influence Bias: A Randomized Experiment
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Platforms in the peer-to-peer sharing economy
Wirtz, J., So, K. K. F., Mody, M. A., Liu, S. Q., & Chun, H. H. (2019) · Journal of Service Management · doi:10.1108/josm-11-2018-0369 · Cited by 414 · see citing works
Why continue sharing: Determinants of behavior in ridesharing services
Arteaga-Sánchez, R., Belda-Ruiz, M., Ros-Galvez, A., & Rosa-Garcia, A. (2020) · International Journal of Market Research · doi:10.1177/1470785318805300 · Cited by 84 · see citing works
- Authors
- Kumar, V., Lahiri, A., & Dogan, O. B.
- Affiliations
- Indian School of Business (IN)
- Georgia State University (US)
- Corresponding author
- Kumar, V.
- Venue
- Industrial Marketing Management
- Publisher
- Elsevier BV
- Published
- 2018-02
- Volume
- 69
- Pages
- 147-160
- ISSN
- 0019-8501 (ISSN-L)
- OpenAlex
- W2756951105
- Cited by
- 482
- References
- 6
- Citations by year
- 2026: 29 · 2025: 48 · 2024: 55 · 2023: 68 · 2022: 80 · 2021: 99 · 2020: 53 · 2019: 39 · 2018: 11
- FWCI
- 50.98
- Type
- journal article
- Language
- en
- Open access
- closed
- Locations
- Industrial Marketing Management (publishedVersion)
- Digital Eprints Services at ISB (DESI) (Indian School of Business) (submittedVersion)
- Topics
- Social Sciences › Business, Management and Accounting › Marketing › Sharing Economy and Platforms
- Social Sciences › Business, Management and Accounting › Marketing › Service and Product Innovation
- Social Sciences › Business, Management and Accounting › Strategy and Management › Digital Platforms and Economics
- Keywords
- sharing economy, business models, strategic framework, service enablers, service providers, customer relationships, two-sided markets, customer acquisition, customer retention, customer churn, millennials, customer loyalty
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