The DOI matches its Crossref record; 10 of the 10 references it cites were found in a registry or an index.
Why customers won't relate: Obstacles to relationship marketing engagement
Overview
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Citations
Cites
PSYCHOLOGICAL CONDITIONS OF PERSONAL ENGAGEMENT AND DISENGAGEMENT AT WORK.
Kahn, W. A. (1990) · Academy of Management Journal · doi:10.2307/256287 · Cited by 10,975
Adams, J. S. (1965) · Advances in Experimental Social Psychology · doi:10.1016/s0065-2601(08)60108-2 · Cited by 10,818
Determinants of Long-Term Orientation in Buyer-Seller Relationships
Ganesan, S. (1994) · Journal of Marketing · doi:10.1177/002224299405800201 · Cited by 6,741
The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships
Garbarino, E., & Johnson, M. S. (1999) · Journal of Marketing · doi:10.1177/002224299906300205 · Cited by 4,899
Return on Marketing: Using Customer Equity to Focus Marketing Strategy
Rust, R. T., Lemon, K. N., & Zeithaml, V. A. (2004) · Journal of Marketing · doi:10.1509/jmkg.68.1.109.24030 · Cited by 2,151
Self-citationOliver, R. L., & Swan, J. E. (1989) · Journal of Marketing · doi:10.1177/002224298905300202 · Cited by 2,084
Ganesh, J., Arnold, M. J., & Reynolds, K. E. (2000) · Journal of Marketing · doi:10.1509/jmkg.64.3.65.18028 · Cited by 1,305
Implications of Loyalty Program Membership and Service Experiences for Customer Retention and Value
Bolton, R. N., Kannan, P. K., & Bramlett, M. D. (2000) · Journal of the Academy of Marketing Science · doi:10.1177/0092070300281009 · Cited by 1,157
Privacy Concerns and Consumer Willingness to Provide Personal Information
Phelps, J., Nowak, G., & Ferrell, E. (2000) · Journal of Public Policy & Marketing · doi:10.1509/jppm.19.1.27.16941 · Cited by 1,027
Goodwin, C., & Ross, I. (1992) · Journal of Business Research · doi:10.1016/0148-2963(92)90014-3 · Cited by 777
Cited by
Why Am I Seeing This Ad? The Effect of Ad Transparency on Ad Effectiveness
Kim, T., Barasz, K., & John, L. K. (2019) · Journal of Consumer Research · doi:10.1093/jcr/ucy039 · Cited by 274
The effect of atmosphere on customer engagement in upscale hotels: an application of S-O-R paradigm
Choi, H., & Kandampully, J. (2019) · International Journal of Hospitality Management · doi:10.1016/j.ijhm.2018.06.012 · Cited by 257
Buyers’ perceived switching costs and switching: a meta-analytic assessment of their antecedents
Pick, D., & Eisend, M. (2014) · Journal of the Academy of Marketing Science · doi:10.1007/s11747-013-0349-2 · Cited by 173
Metadata
- Authors
- Ashley, C., Noble, S. M., Donthu, N., & Lemon, K. N.
- Venue
- Journal of Business Research
- Publisher
- Elsevier BV
- Published
- 2011-07
- Volume
- 64
- Issue
- 7
- Pages
- 749-756
- ISSN
- 0148-2963 (ISSN-L)
- OpenAlex
- W2007658434
- Cited by
- 180
- References
- 10
- FWCI
- 17.63
- Type
- journal article
- Language
- en
- Open access
- closed
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
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How to cite
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- This page
- CoChat. (2026). Citation check: Why customers won't relate: Obstacles to relationship marketing engagement. https://app.cochat.ai/papers/10.1016/j.jbusres.2010.07.006
- The paper
- Ashley, C., Noble, S. M., Donthu, N., & Lemon, K. N. (2011). Why customers won't relate: Obstacles to relationship marketing engagement. Journal of Business Research. https://doi.org/10.1016/j.jbusres.2010.07.006
Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
