Cited by 233Consumer Retail Behavior StudiesDigital Innovation in IndustriesAI in Service Interactions

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Customer-Interfacing Retail Technologies in 2020 & Beyond: An Integrative Framework and Research Directions

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Roggeveen, Anne L., Sethuraman, Raj·2020·Journal of Retailing

DOI 10.1016/j.jretai.2020.08.001PMC PMC7450253

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Authors: Roggeveen, A. L., & Sethuraman, R.
Corresponding author: Roggeveen, Anne L.
ORCID: Roggeveen, Anne L.
Venue: Journal of Retailing
Publisher: Elsevier BV
Published: 2020-09
Volume: 96
Issue: 3
Pages: 299-309
ISSN: 0022-4359 (ISSN-L)
DOI: 10.1016/j.jretai.2020.08.001
PMC: PMC7450253
OpenAlex: W3080673917
Cited by: 213
References: 6
Citations by year: 2026: 33 · 2025: 40 · 2024: 44 · 2023: 34 · 2022: 36 · 2021: 21 · 2020: 5
FWCI: 24.76
Type: journal article
Language: en
Open access: green
www.ncbi.nlm.nih.gov
Licence: www.elsevier.com/tdm/userlicense/1.0/ (tdm)
www.elsevier.com/legal/tdmrep-license (tdm)
Locations: Journal of Retailing (publishedVersion)
PubMed Central (publishedVersion)
Topics: Social Sciences › Business, Management and Accounting › Marketing › Consumer Retail Behavior Studies
Social Sciences › Business, Management and Accounting › Management of Technology and Innovation › Digital Innovation in Industries
Social Sciences › Business, Management and Accounting › Marketing › AI in Service Interactions
Keywords: pre-purchase stage, purchase stage, follow-up care, loyalty management

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Customer-Interfacing Retail Technologies in 2020 & Beyond: An Integrative Framework and Research Directions

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