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Cited by 233Consumer Retail Behavior StudiesDigital Innovation in IndustriesAI in Service Interactions

The DOI matches its Crossref record, with a small difference in title or year; 6 of the 6 references it cites were found in a registry or an index.

Customer-Interfacing Retail Technologies in 2020 & Beyond: An Integrative Framework and Research Directions

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Roggeveen, Anne L., Sethuraman, Raj·2020·Journal of Retailing
DOI 10.1016/j.jretai.2020.08.001PMC PMC7450253
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Research works printed but not linked: 3

  1. Biocca, 2002, Defining and Measuring Social Presence: Contribution to the Networked Minds Theory and Measure, Proceedings of PRESENCE, 1
  2. Higgins, 2020, Tesla Posts Fourth-Consecutive Quarterly Profit, Defying Pandemic Shutdown, The Wall Street Journal
  3. Mattioli, 2020, Amazon Scooped up Data from its Own Sellers to Launch Competing Products, The Wall Street Journal

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Metadata

Authors
Roggeveen, A. L., & Sethuraman, R.
Corresponding author
Roggeveen, Anne L.
ORCID
Roggeveen, Anne L.
Venue
Journal of Retailing
Publisher
Elsevier BV
Published
2020-09
Volume
96
Issue
3
Pages
299-309
ISSN
0022-4359 (ISSN-L)
DOI
10.1016/j.jretai.2020.08.001
PMC
PMC7450253
OpenAlex
W3080673917
Cited by
213
References
6
Citations by year
2026: 33 · 2025: 40 · 2024: 44 · 2023: 34 · 2022: 36 · 2021: 21 · 2020: 5
FWCI
24.76
Type
journal article
Language
en
Open access
Licence
Locations
  • Journal of Retailing (publishedVersion)
  • PubMed Central (publishedVersion)
Topics
  • Social Sciences › Business, Management and Accounting › Marketing › Consumer Retail Behavior Studies
  • Social Sciences › Business, Management and Accounting › Management of Technology and Innovation › Digital Innovation in Industries
  • Social Sciences › Business, Management and Accounting › Marketing › AI in Service Interactions
Keywords
pre-purchase stage, purchase stage, follow-up care, loyalty management

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