A risk worth taking: Perceived risk as moderator of satisfaction, loyalty, and willingness-to-pay premium price
Open accessIntegrity signals
Registry
Cites
Statistics
Claims the paper makes
Claims other papers make about this one
Each is checked against this paper’s own text: does it say what the citing paper says it does?
Lots of empirical studies have utilized perceived risk as an important factor in e-commerce and identified its impact on loyalty, decision making and purchase intentions.
“Lots of empirical studies have utilized the perceived risk as an important factor in e-commerce and identified its impact on loyalty, decision making and purchase intentions [70-72].”
From Investigating the Impact of Critical Factors on Continuance Intention towards Cross-Border Shopping Websites (2019) · cites this paper as [70]
Cites
Podsakoff, P. M., MacKenzie, S. B., Lee, J.-Y., & Podsakoff, N. P. (2003) · Journal of Applied Psychology · doi:10.1037/0021-9010.88.5.879 · Cited by 82,194 · see citing works
Prospect Theory: An Analysis of Decision under Risk
Kahneman, D., & Tversky, A. (1979) · Econometrica · doi:10.2307/1914185 · Cited by 48,524 · see citing works
Multiple regression: testing and interpreting interactions
(1992) · Choice Reviews Online · doi:10.5860/choice.29-3352 · Cited by 36,644 · see citing works
Preacher, K. J., & Hayes, A. F. (2008) · Behavior Research Methods · doi:10.3758/brm.40.3.879 · Cited by 34,117 · see citing works
Prospect theory: An analysis of decision under risk
Kahneman, D. J., & Tversky, A. (1988) · Cambridge University Press eBooks · doi:10.1017/cbo9780511609220.014 · Cited by 32,700 · see citing works
(1991) · Cited by 7,187 · see citing works
Chaudhuri, A., & Holbrook, M. B. (2001) · Journal of Marketing · doi:10.1509/jmkg.65.2.81.18255 · Cited by 6,674 · see citing works
A scaled difference chi-square test statistic for moment structure analysis
Satorra, A., & Bentler, P. M. (2001) · Psychometrika · doi:10.1007/bf02296192 · Cited by 5,282 · see citing works
The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships
Garbarino, E., & Johnson, M. S. (1999) · Journal of Marketing · doi:10.1177/002224299906300205 · Cited by 4,899 · see citing works
Factors Influencing the Effectiveness of Relationship Marketing: A Meta-Analysis
Palmatier, R. W., Dant, R. P., Grewal, D., & Evans, K. R. (2006) · Journal of Marketing · doi:10.1509/jmkg.70.4.136 · Cited by 2,601 · see citing works
Kapferer, J. (1996) · Journal of Brand Management · doi:10.1057/bm.1996.8 · Cited by 2,120 · see citing works
Factors Influencing the Effectiveness of Relationship Marketing: A Meta-AnalysisPreprint
Palmatier, R. W., Dant, R. P., Grewal, D., & Evans, K. R. (2006) · SSRN Electronic Journal · doi:10.2139/ssrn.904647 · Cited by 1,997 · see citing works
Batra, R., Ahuvia, A., & Bagozzi, R. P. (2011) · Journal of Marketing · doi:10.1509/jm.09.0339 · Cited by 1,677 · see citing works
Consumer perceived risk: conceptualisations and models
Mitchell, V. (1999) · European Journal of Marketing · doi:10.1108/03090569910249229 · Cited by 1,582 · see citing works
Developing and validating measures of facets of customer-based brand equity
Netemeyer, R. G., Krishnan, B., Pullig, C., Wang, G., Yagci, M. I., Dean, D. H., Ricks, J. M., & Wirth, F. F. (2003) · Journal of Business Research · doi:10.1016/s0148-2963(01)00303-4 · Cited by 1,352 · see citing works
Perceived risk: Further considerations for the marketing discipline
Stone, R. N., & Grønhaug, K. (1993) · European Journal of Marketing · doi:10.1108/03090569310026637 · Cited by 1,348 · see citing works
Homburg, C., Koschate, N., & Hoyer, W. D. (2005) · Journal of Marketing · doi:10.1509/jmkg.69.2.84.60760 · Cited by 1,221 · see citing works
Marsh, H. W., Wen, Z., & Hau, K.-T. (2004) · Psychological Methods · doi:10.1037/1082-989x.9.3.275 · Cited by 1,205 · see citing works
Antecedents and consequences of trust and satisfaction in buyer‐seller relationships
Selnes, F. (1998) · European Journal of Marketing · doi:10.1108/03090569810204580 · Cited by 1,082 · see citing works
History and Use of Relative Importance Indices in Organizational Research
Johnson, J. W., & LeBreton, J. M. (2004) · Organizational Research Methods · doi:10.1177/1094428104266510 · Cited by 1,008 · see citing works
Perceived Risk and Its Components: A Model and Empirical Test
Bettman, J. R. (1973) · Journal of Marketing Research · doi:10.1177/002224377301000209 · Cited by 739 · see citing works
Components of perceived risk in product purchase: A cross-validation.
Kaplan, L. B., Szybillo, G. J., & Jacoby, J. (1974) · Journal of Applied Psychology · doi:10.1037/h0036657 · Cited by 696 · see citing works
Campbell, M. C., & Goodstein, R. C. (2001) · Journal of Consumer Research · doi:10.1086/323731 · Cited by 632 · see citing works
Customer Loyalty to Whom? Managing the Benefits and Risks of Salesperson-Owned Loyalty
Palmatier, R. W., Scheer, L. K., & Steenkamp, J.-B. E. M. (2007) · Journal of Marketing Research · doi:10.1509/jmkr.44.2.185 · Cited by 555 · see citing works
Determinants of Store-Level Price Elasticity
Hoch, S. J., Kim, B.-D., Montgomery, A. L., & Rossi, P. E. (1995) · Journal of Marketing Research · doi:10.1177/002224379503200104 · Cited by 548 · see citing works
The Value of Different Customer Satisfaction and Loyalty Metrics in Predicting Business Performance
Morgan, N. A., & Rego, L. L. (2006) · Marketing Science · doi:10.1287/mksc.1050.0180 · Cited by 505 · see citing works
Luxury fashion brand consumers in China: Perceived value, fashion lifestyle, and willingness to pay
Li, G., Li, G., & Kambele, Z. (2011) · Journal of Business Research · doi:10.1016/j.jbusres.2011.10.019 · Cited by 416 · see citing works
Perceived Value: Mediating Role of Perceived Risk
Agarwal, S., & Teas, R. K. (2001) · The Journal of Marketing Theory and Practice · doi:10.1080/10696679.2001.11501899 · Cited by 408 · see citing works
Corporate sponsorship of a cause: the role of identification in purchase intent
Cornwell, T. B., & Coote, L. V. (2003) · Journal of Business Research · doi:10.1016/s0148-2963(03)00135-8 · Cited by 404 · see citing works
When Corporate Image Affects Product Evaluations: The Moderating Role of Perceived Risk
Gürhan‐Canlı, Z., & Batra, R. (2004) · Journal of Marketing Research · doi:10.1509/jmkr.41.2.197.28667 · Cited by 395 · see citing works
Kushwaha, T., & Shankar, V. (2012) · Journal of Marketing · doi:10.1509/jm.11.0297 · Cited by 394 · see citing works
The criteria for successful services brands
de Chernatony, L., & Segal‐Horn, S. (2003) · European Journal of Marketing · doi:10.1108/03090560310477681 · Cited by 382 · see citing works
Involvement, satisfaction, and brand loyalty in a small business services setting
Russell‐Bennett, R., McColl‐Kennedy, J. R., & Coote, L. V. (2007) · Journal of Business Research · doi:10.1016/j.jbusres.2007.05.001 · Cited by 379 · see citing works
Aghekyan-Simonian, M., Forsythe, S. M., Kwon, W., & Chattaraman, V. (2012) · Journal of Retailing and Consumer Services · doi:10.1016/j.jretconser.2012.03.006 · Cited by 367 · see citing works
Perceived Risk and Its Components: A Model and Empirical Test
(1973) · doi:10.2307/3149824 · Cited by 326 · see citing works
Dimensions of customer loyalty: separating friends from well wishers
Baloğlu, Ş. (2002) · Cornell Hotel and Restaurant Administration Quarterly · doi:10.1016/s0010-8804(02)80008-8 · Cited by 321 · see citing works
The service quality–loyalty relationship in retail services: does commitment matter?
Fullerton, G. (2004) · Journal of Retailing and Consumer Services · doi:10.1016/j.jretconser.2004.04.001 · Cited by 315 · see citing works
Jani, D., & Han, H. (2013) · International Journal of Hospitality Management · doi:10.1016/j.ijhm.2013.10.007 · Cited by 301 · see citing works
Investigating mediators between corporate reputation and customer citizenship behaviors
Bartikowski, B., & Walsh, G. (2009) · Journal of Business Research · doi:10.1016/j.jbusres.2009.09.018 · Cited by 296 · see citing works
Heterogeneity in risk and safety perceptions of international tourists
Seabra, C., Dolničar, S., Abrantes, J. L., & Kastenholz, E. (2012) · Tourism Management · doi:10.1016/j.tourman.2012.09.008 · Cited by 282 · see citing works
Image and perceived risk: A study of Uganda and its official tourism website
Lepp, A., Gibson, H., & Lane, C. W. (2010) · Tourism Management · doi:10.1016/j.tourman.2010.05.024 · Cited by 271 · see citing works
The Effect of Customer Satisfaction on Consumer Spending Growth
Fornell, C., Rust, R. T., & Dekimpe, M. G. (2010) · Journal of Marketing Research · doi:10.1509/jmkr.47.1.28 · Cited by 268 · see citing works
The effect of knowledge types on consumer‐perceived risk and adoption of genetically modified foods
Klerck, D., & Sweeney, J. (2007) · Psychology and Marketing · doi:10.1002/mar.20157 · Cited by 266 · see citing works
Dimensions of Customer Loyalty
Baloğlu, Ş. (2002) · Cornell Hotel and Restaurant Administration Quarterly · doi:10.1177/0010880402431005 · Cited by 262 · see citing works
Beneke, J. H., Flynn, R. A., Greig, T., & Mukaiwa, M. (2013) · Journal of Product & Brand Management · doi:10.1108/jpbm-02-2013-0262 · Cited by 261 · see citing works
Examining the role of wine brand love on brand loyalty: A multi-country comparison
Drennan, J. C., Bianchi, C., Cacho-Elizondo, S., Loureiro, S. M. C., Guibert, N., & Proud, W. G. (2015) · International Journal of Hospitality Management · doi:10.1016/j.ijhm.2015.04.012 · Cited by 228 · see citing works
Vesel, P., & Žabkar, V. (2009) · Journal of Retailing and Consumer Services · doi:10.1016/j.jretconser.2009.05.002 · Cited by 215 · see citing works
Determinants of Store-Level Price Elasticity
Hoch, S. J., Kim, B.-D., Montgomery, A. L., et al. (1995) · Journal of Marketing Research · doi:10.2307/3152107 · Cited by 213 · see citing works
The Effect of Retail Store Environment on Retailer Performance
Kumar, V., & Karande, K. W. (2000) · Journal of Business Research · doi:10.1016/s0148-2963(99)00005-3 · Cited by 209 · see citing works
Customer satisfaction, loyalty and financial performance
Keisidou, E., Sarigiannidis, L. I., Maditinos, D., & Thalassinos, E. I. (2013) · International Journal of Bank Marketing · doi:10.1108/ijbm-11-2012-0114 · Cited by 203 · see citing works
Tourism, risk tolerance and competences: Travel organization and tourism hazards
Williams, A. M., & Baláž, V. (2012) · Tourism Management · doi:10.1016/j.tourman.2012.07.006 · Cited by 201 · see citing works
An assessment of strategic corporate philanthropy on perceptions of brand equity variables
Ricks, J. M. (2005) · Journal of Consumer Marketing · doi:10.1108/07363760510595940 · Cited by 195 · see citing works
Maintaining customer relationships in high credence services
Eisingerich, A. B., & Bell, S. J. (2007) · Journal of Services Marketing · doi:10.1108/08876040710758559 · Cited by 188 · see citing works
Work experiences on MTurk: Job satisfaction, turnover, and information sharing
Brawley, A. M., & Pury, C. L. S. (2016) · Computers in Human Behavior · doi:10.1016/j.chb.2015.08.031 · Cited by 188 · see citing works
Nieto, J., Maestro, R. M. H., & Gallego, P. A. M. (2014) · Tourism Management · doi:10.1016/j.tourman.2014.03.009 · Cited by 175 · see citing works
Richey, R., & Autry, C. W. (2009) · The International Journal of Logistics Management · doi:10.1108/09574090910954837 · Cited by 171 · see citing works
Probation officers' schemata of offenders: Content, development, and impact on treatment decisions.
Lurigio, A. J., & Carroll, J. S. (1985) · Journal of Personality and Social Psychology · doi:10.1037/0022-3514.48.5.1112 · Cited by 146 · see citing works
Consumer satisfaction index: new practice and findings
Chan, L. K., Hui, Y. V., Lo, H. P., Tse, S. K., Tso, K. F., & Wu, M. L. (2003) · European Journal of Marketing · doi:10.1108/03090560310465189 · Cited by 143 · see citing works
Sun, J. (2013) · International Journal of Hospitality Management · doi:10.1016/j.ijhm.2013.11.008 · Cited by 141 · see citing works
The mediating impact of stickiness and loyalty on word-of-mouth promotion of retail websites
Roy, S. K., Lassar, W. M., & Butaney, G. T. (2014) · European Journal of Marketing · doi:10.1108/ejm-04-2013-0193 · Cited by 141 · see citing works
Probation Officers' Schemas of Offenders: Content, Development, and Impact on Treatment Decisions
Lurigio, A. J., & Carroll, J. S. (2011) · DSpace@MIT (Massachusetts Institute of Technology) · Cited by 140 · see citing works
Does Customer Satisfaction Matter to Investors? Findings from the Bond Market
Anderson, E. W., & Mansi, S. (2009) · Journal of Marketing Research · doi:10.1509/jmkr.46.5.703 · Cited by 134 · see citing works
Service Brand Relationship Quality
Nyffenegger, B., Krohmer, H., Hoyer, W. D., & Malär, L. (2014) · Journal of Service Research · doi:10.1177/1094670514547580 · Cited by 129 · see citing works
Tuu, H. H., Olsen, S. O., & Linh, P. T. T. (2011) · Journal of Consumer Marketing · doi:10.1108/07363761111150017 · Cited by 118 · see citing works
Impact of product differentiation, marketing investments and brand equity on pricing strategies
Davcik, N. S., & Sharma, P. K. (2015) · European Journal of Marketing · doi:10.1108/ejm-03-2014-0150 · Cited by 111 · see citing works
The moderating role of perceived risk in loyalty intentions: an investigation in a service context
Tam, J. L. M. (2012) · Marketing Intelligence & Planning · doi:10.1108/02634501211193903 · Cited by 105 · see citing works
Jaiswal, A., & Niraj, R. (2011) · Journal of Services Marketing · doi:10.1108/08876041111129155 · Cited by 100 · see citing works
Casidy, R., & Wymer, W. (2015) · Journal of Brand Management · doi:10.1057/bm.2015.6 · Cited by 98 · see citing works
Self-citationDakanalis, A., Timko, C. A., Zanetti, M. A., Rinaldi, L., Prunas, A., Carrà, G., Riva, G., & Clerici, M. (2013) · Psychiatry Research · doi:10.1016/j.psychres.2013.10.039 · Cited by 93 · see citing works
The impact of service failure on brand credibility
Bougoure, U. S., Russell‐Bennett, R., Fazal‐e‐Hasan, S. M., & Mortimer, G. (2016) · Journal of Retailing and Consumer Services · doi:10.1016/j.jretconser.2016.03.006 · Cited by 87 · see citing works
Consumer willingness to pay across retail channels
Chatterjee, P., & Kumar, A. (2016) · Journal of Retailing and Consumer Services · doi:10.1016/j.jretconser.2016.01.008 · Cited by 86 · see citing works
The role of customer gratitude in making relationship marketing investments successful
Hasan, S. E., Lings, I., Neale, L., & Mortimer, G. (2014) · Journal of Retailing and Consumer Services · doi:10.1016/j.jretconser.2014.06.007 · Cited by 82 · see citing works
Ligas, M., & Chaudhuri, A. (2012) · Journal of Retailing and Consumer Services · doi:10.1016/j.jretconser.2012.01.006 · Cited by 70 · see citing works
Risk as moderator of the trust-loyalty relationship
Paulssen, M., Roulet, R., & Wilke, S. (2014) · European Journal of Marketing · doi:10.1108/ejm-11-2011-0657 · Cited by 68 · see citing works
Wolter, J. S., & Cronin, J. J. (2015) · Journal of the Academy of Marketing Science · doi:10.1007/s11747-014-0421-6 · Cited by 63 · see citing works
Loyalty program structure and consumers' perceptions of status: Feeling special in a grocery store?
Arbore, A., & Estes, Z. (2013) · Journal of Retailing and Consumer Services · doi:10.1016/j.jretconser.2013.03.002 · Cited by 60 · see citing works
Reoperationalising the Loyalty Framework
Petrick, J. F. (2005) · Tourism and Hospitality Research · doi:10.1057/palgrave.thr.6040021 · Cited by 59 · see citing works
Consumer perceptions of monetary and non-monetary introductory promotions for new products
Lowe, B., & Barnes, B. R. (2011) · Journal of Marketing Management · doi:10.1080/0267257x.2011.560889 · Cited by 53 · see citing works
Kim, I., Jeon, S., & Hyun, S. (2011) · Journal of Travel & Tourism Marketing · doi:10.1080/10548408.2011.615255 · Cited by 47 · see citing works
Chen, Y., & Fu, F. Q. (2015) · Health Marketing Quarterly · doi:10.1080/07359683.2015.1000706 · Cited by 46 · see citing works
Brack, A. D., & Benkenstein, M. (2014) · Journal of Services Marketing · doi:10.1108/jsm-05-2012-0089 · Cited by 41 · see citing works
Antecedents of consumer brand loyalty in the Australian wine industry
Bianchi, C., Drennan, J. C., & Proud, B. (2014) · Journal of Wine Research · doi:10.1080/09571264.2014.888650 · Cited by 37 · see citing works
Deconstructing the brand nomological network
Wymer, W. (2012) · International Review on Public and Nonprofit Marketing · doi:10.1007/s12208-012-0091-3 · Cited by 35 · see citing works
Self-citationWymer, W., & Rundle-Thiele, S. R. (2014) · Nonprofit and Voluntary Sector Quarterly · doi:10.1177/0899764014564579 · Cited by 31 · see citing works
Self-citationSocial media marketing in tourism and hospitality
Cimbaljević, M. (2015) · Annals of Tourism Research · doi:10.1016/j.annals.2015.05.006 · Cited by 26 · see citing works
Segregation vs aggregation in the loyalty program: the role of perceived uncertainty
Yi, Y., Jeon, H., & Choi, B. (2013) · European Journal of Marketing · doi:10.1108/03090561311324309 · Cited by 24 · see citing works
An integrated framework for design perception and brand equity
Mishra, A., Dash, S., & Malhotra, N. K. (2015) · AMS Review · doi:10.1007/s13162-015-0063-y · Cited by 23 · see citing works
Construction and validation of the in-store privacy preference scale
Nichols, B. S. (2015) · Journal of Retailing and Consumer Services · doi:10.1016/j.jretconser.2015.02.004 · Cited by 15 · see citing works
The effects of special displays on shopping behavior
Wang, S.-C., & Lang, M. (2015) · Journal of Retailing and Consumer Services · doi:10.1016/j.jretconser.2014.12.009 · Cited by 15 · see citing works
Non-linear forecasting of financial time series: An overview and some new models
Mills, T. C. (1996) · Journal of Forecasting · doi:10.1002/(sici)1099-131x(199604)15:3 · Cited by 9 · see citing works
Homburg (2001) · doi:10.1002/1520-6793(200101)18:1
Flagged first, then by citations
Cited by
Sorted by citations
Constituents and consequences of smart customer experience in retailing
Roy, S. K., Balaji, M. S., Sadeque, S., Nguyen, B., & Melewar, T. C. (2017) · Technological Forecasting and Social Change · doi:10.1016/j.techfore.2016.09.022 · Cited by 348 · see citing works
Cultivating and disseminating a festival image: the case of the Qingdao international beer festival
Chi, X., Meng, B., Zhou, H., & Han, H. (2022) · Journal of Travel & Tourism Marketing · doi:10.1080/10548408.2022.2105474 · Cited by 42 · see citing works
Ma, Y., Ruangkanjanases, A., & Chen, S.-C. (2019) · Sustainability · doi:10.3390/su11215914 · Cited by 30 · see citing works
- Authors
- Casidy, R., & Wymer, W.
- Affiliations
- Deakin University (AU)
- University of Lethbridge (CA)
- Corresponding author
- Casidy, Riza
- Venue
- Journal of Retailing and Consumer Services
- Publisher
- Elsevier BV
- Published
- 2016-09
- Volume
- 32
- Pages
- 189-197
- ISSN
- 0969-6989 (ISSN-L)
- OpenAlex
- W2460133546
- Cited by
- 236
- References
- 91
- Citations by year
- 2026: 13 · 2025: 22 · 2024: 26 · 2023: 41 · 2022: 33 · 2021: 37 · 2020: 22 · 2019: 21 · 2018: 12 · 2017: 7 · 2016: 1 · 2015: 1
- FWCI
- 26.55
- Type
- journal article
- Language
- en
- Open access
- green
- figshare.com
- Licence
- Locations
- Journal of Retailing and Consumer Services (publishedVersion)
- RePEc: Research Papers in Economics (submittedVersion)
- Own your potential (DEAKIN) (submittedVersion)
- Figshare (submittedVersion, cc-by)
- Topics
- Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Customer Service Quality and Loyalty
- Social Sciences › Business, Management and Accounting › Marketing › Consumer Market Behavior and Pricing
- Social Sciences › Business, Management and Accounting › Marketing › Consumer Behavior and Marketing Influence
- Keywords
- risk perception, customer satisfaction, customer loyalty, financial risk, social risk, performance risk, psychological risk, moderated mediation, consumer behavior
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.
What counts as a claim ›How we measure confidence ›How we check this ›
Are you an author, or do you see a problem with this page? Request a review
