Automated alerts and reminders targeting patients: A review of the literature
Open accessAbstract
Objective Information technology supporting patient self-management has the potential to foster shared accountability for healthcare outcomes by improving patient adherence. There is growing interest in providing alerts and reminders to patients to improve healthcare self-management. This paper describes a literature review of automated alerts and reminders directed to patients, the technology used, and their efficacy.Methods An electronic literature search was conducted in PubMed to identify relevant studies. The search produced 2418 abstracts; 175 articles underwent full-text review, of which 124 were rejected. 51 publications were included in the final analysis and coding.Results The articles are partitioned into alerts and reminders. A summary of the analysis for the 51 included articles is provided.Conclusion Reminders and alerts are advantageous in many ways; they can be used to reach patients outside of regular clinic settings, be personalized, and there is a minimal age barrier in the efficacy of automated reminders sent to patients. As technologies and patients' proficiencies evolve, the use and dissemination of patient reminders and alerts will also change.Practice implications Automated technology may reliably assist patients to adhere to their health regimen, increase attendance rates, supplement discharge instructions, decrease readmission rates, and potentially reduce clinic costs.
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Implementing personalized care strategies-such as tailored feedback, reminders, and incentives-can significantly boost patient engagement.
“Studies have shown that implementing personalized care strategies—such as tailored feedback, reminders, and incentives—can significantly boost patient engagement.30,33,34”
From Program cost and return on investment analysis of remote patient monitoring for hypertension management in the cardiology department of a large healthcare system (2026) · cites this paper as [33]
The Discussion (section 4.1; page not provided) reports that patients felt more engaged with their care when receiving text messages and were more likely to follow advice when messages were personalized. It also reports benefits from reminders. It does not establish that tailored feedback or patient incentives significantly increase engagement; the incentives it mentions are for providers, and its statistically significant results concern attendance and screening. (LLM, conf=0.86)
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- Authors
- Perri-Moore, S., Kapsandoy, S., Doyon, K., Hill, B., Archer, M., Shane-McWhorter, L., Bray, B. E., & Zeng-Treitler, Q.
- Affiliations
- Intermountain Healthcare (US)
- University of Utah (US)
- Venue
- Patient Education and Counseling
- Publisher
- Elsevier BV
- Published
- 2016-06
- Volume
- 99
- Issue
- 6
- Pages
- 953-959
- ISSN
- 0738-3991 (ISSN-L)
- PMC
- PMC4912908
- OpenAlex
- W2209747928
- Cited by
- 74
- References
- 57
- Citations by year
- 2026: 10 · 2025: 18 · 2024: 5 · 2023: 8 · 2022: 7 · 2021: 8 · 2020: 5 · 2019: 7 · 2018: 3 · 2017: 3
- FWCI
- 3.66
- Type
- journal article
- Language
- en
- Open access
- green
- europepmc.org
- Locations
- Patient Education and Counseling (publishedVersion)
- PubMed (publishedVersion)
- Europe PMC (PubMed Central) (acceptedVersion)
- PubMed Central (acceptedVersion)
- Funders
- U.S. National Library of Medicine (R01LM011334)
- National Center for Complementary and Integrative Health (R01AT006548)
- Topics
- Health Sciences › Health Professions › General Health Professions › Mobile Health and mHealth Applications
- Health Sciences › Medicine › Family Practice › Medication Adherence and Compliance
- Health Sciences › Health Professions › Health Information Management › Electronic Health Records Systems
- Keywords
- automated alerts, patient reminders, patient self-management, medication adherence, health information technology, shared accountability, personalized reminders, patient attendance, readmission prevention, discharge instructions
- MeSH terms
- Humans, Patient Compliance, Self Care, Health Behavior, Randomized Controlled Trials as Topic, Reminder Systems, Patient-Centered Care, Cell Phone, Consumer Health Information, Health Communication, Text Messaging
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