Comparison of an SMS text messaging and phone reminder to improve attendance at a health promotion center: A randomized controlled trial
Open accessAbstract
OBJECTIVE: To compare the efficacy of a short messaging service (SMS) text messaging and phone reminder to improve attendance rates at a health promotion center. METHODS: A total of 1 859 participants who had scheduled appointments in the health promotion center of our hospital from April 2007 to May 2007 were enrolled in the study and randomly assigned into 3 groups: control (no reminder) group, SMS text messaging reminder group and telephone reminder group. Attendance rates and costs of interventions were collected. RESULTS: A total of 1848 participants were eligible for analysis. Attendance rates of control, SMS and telephone groups were 80.5%, 87.5% and 88.3%, respectively. The attendance rates were significantly higher in SMS and telephone groups than that in the control group, with odds ratio 1.698, 95% confidence interval 1.224 to 2.316, P=0.001 in the SMS group, and odds ratio 1.829, 95% confidence interval 1.333 to 2.509, P<0.001 in the telephone group. However, there was no difference between the SMS group and the telephone group (P=0.670). The cost effectiveness analysis showed that the cost per attendance for the SMS group (0.31 Yuan) was significantly lower than that for the telephone group (0.48 Yuan). CONCLUSION: SMS and telephone are effective reminders for improving attendance rate at a health promotion center. SMS reminder may be more cost-effective compared with the telephone reminder.
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In that Chinese RCT, there was no significant difference in attendance rates between telephone and SMS groups, but both modalities were more effective compared with no reminders.
“Although there was no significant difference in attendance rates between telephone and SMS groups, both modalities were more effective compared with no reminders.”
From The Empirical Foundations of Telemedicine Interventions in Primary Care (2016) · cites this paper as [88]
In that Chinese RCT, the cost of SMS was significantly lower than that for the telephone group.
“However, the cost of SMS was significantly lower than that for the telephone group.”
From The Empirical Foundations of Telemedicine Interventions in Primary Care (2016) · cites this paper as [88]
In a Chinese RCT (n=1,859), attendance rates of SMS, telephone, and control groups were 87.5%, 88.3%, and 80.5%, respectively.
“Attendance rates of SMS, telephone, and controls were 87.5%, 88.3%, and 80.5%, respectively.”
From The Empirical Foundations of Telemedicine Interventions in Primary Care (2016) · cites this paper as [88]
Only two appointment adherence studies had randomized controls; the rest used historical or nonrandomized controls.
“It is important to note, however, that only two studies used randomized controls [58, 59]; the others used historical or nonrandomized controls.”
From Health behavior models in the age of mobile interventions: are our theories up to the task? (2011) · cites this paper as [59]
Three studies that compared SMS with traditional phone call reminders found no difference between the two modalities.
“Additionally, the three studies that compared SMS to traditional phone call reminders found no difference between these two modalities [57–59].”
From Health behavior models in the age of mobile interventions: are our theories up to the task? (2011) · cites this paper as [59]
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- Authors
- Chen, Z.-W., Fang, L.-Z., Chen, L.-Y., & Dai, H.-L.
- Affiliations
- Sir Run Run Shaw Hospital (CN)
- Venue
- Journal of Zhejiang University SCIENCE B
- Publisher
- Zhejiang University Press
- Published
- 2008-01
- Volume
- 9
- Issue
- 1
- Pages
- 34-38
- ISSN
- 1673-1581 (ISSN-L)
- 1862-1783
- PMC
- PMC2170466
- OpenAlex
- W2094610961
- Semantic Scholar
- e7bbba1a0242df96f5613e7b941f848cd64922a4
- Cited by
- 231
- References
- 22
- Citations by year
- 2026: 7 · 2025: 4 · 2024: 5 · 2023: 8 · 2022: 13 · 2021: 14 · 2020: 12 · 2019: 15 · 2018: 21 · 2017: 12 · 2016: 17 · 2015: 11 · 2014: 23 · 2013: 22 · 2012: 18
- FWCI
- 18.64
- Type
- journal article
- Language
- en
- Open access
- bronze
- doi.org
- Licence
- www.springer.com/tdm (tdm)
- Locations
- Journal of Zhejiang University SCIENCE B (publishedVersion)
- Europe PMC (PubMed Central) (publishedVersion)
- PubMed Central (publishedVersion)
- PubMed (publishedVersion)
- Topics
- Health Sciences › Health Professions › General Health Professions › Mobile Health and mHealth Applications
- Health Sciences › Health Professions › Emergency Medical Services › Healthcare Operations and Scheduling Optimization
- Health Sciences › Health Professions › Health Information Management › Health, Technology, Consumer Behavior
- Keywords
- safety management systems, telephone reminders, appointment attendance, health promotion centers, cost-effectiveness
- MeSH terms
- Adult, Aged, Female, Health Promotion, Humans, Male, Middle Aged, Patient Compliance, Telephone, Reminder Systems
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
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