Student or educator? Sign up with your school email and get 6 months of Pro free.
Cited by 1,103

The DOI matches its Crossref record; 6 of the 6 references it cites were found in a registry or an index.

What do we know about social media in tourism? A review

Zeng, Benxiang, Gerritsen, Rolf·2014·Tourism Management Perspectives

Overview

The claims and statistics of this paper haven’t been checked yet.

Run the check — free, no account needed. It reads the open-access text and checks the sources it cites.

A few free checks a day · papers already verified open instantly · results are public

Integrity signals

Registry

Crossref · 10.1016/j.tmp.2014.01.001

Cites

6 of 6 references verified0 citation errors · 0 not checkable

Statistics

Verification

Claims the paper makes

The claims and statistics of this paper haven’t been checked yet.

Run the check — free, no account needed. It reads the open-access text and checks the sources it cites.

A few free checks a day · papers already verified open instantly · results are public

Self-check

Percentages, sums and reported differences re-computed from the paper’s own numbers.

The self-check needs the paper’s full text.

Citations

Cites

Show all 6 references

Research works printed but not linked: 50

  1. Abacus, 2010, Social media will open a new landscape for tourism industry, Abacus Travel Insights, 2010
  2. Amersdorffer, 2012, The economic and cultural aspects of the social web: Implications for the tourism industry, Journal of Vacation Marketing, 18, 175, 10.1177/1356766712449364 · doi:10.1177/1356766712449364
  3. Ayeh, 2013, Predicting the intention to use consumer-generated media for travel planning, Tourism Management, 35, 132, 10.1016/j.tourman.2012.06.010 · DOI · Paper page
  4. Barreda, 2013, Developing a brand structure pyramid model for travel-related online social networks, Tourism Review, 68, 49, 10.1108/TR-09-2013-0055 · DOI
  5. Barwise, 2010, The one thing you must get right when building a brand, Harvard Business Review, 88
  6. Boley, 2013, Social media picture posting and souvenir purchasing behavior: Some initial findings, Tourism Management, 37, 27, 10.1016/j.tourman.2012.11.020 · DOI
  7. Burgess, 2011, Trust perceptions of online travel information by different content creators: Some social and legal implications, Information Systems Frontiers, 13, 221, 10.1007/s10796-009-9192-x · DOI
  8. Casaló, 2010, Determinants of the intention to participate in firm-hosted online travel communities and effects on consumer behavioral intentions, Tourism Management, 31, 898, 10.1016/j.tourman.2010.04.007 · DOI · Paper page
  9. Chalkiti, 2008, Information sharing and knowledge creation in online forums: The case of the Greek online forum ‘DIALOGOI’, Current Issues in Tourism, 11, 381, 10.1080/13683500802316006 · DOI
  10. Crofton, 2012, Do Twitter and Facebook matter? Examining the economic impact of social media marketing in tourism websites of Atlantic Canada, Journal of Tourism Research & Hospitality, 1, 10.4172/2324-8807.1000107 · DOI
  11. Dwivedi, 2007, Social software practices on the Internet: Implications for the hotel industry, International Journal of Contemporary Hospitality Management, 19, 415, 10.1108/09596110710757570 · DOI
  12. Dwivedi, 2011, Use of social media by national tourism organizations: A preliminary analysis, Information Technology & Tourism, 13, 93, 10.3727/109830512X13258778487353 · DOI
  13. Fjelstul, 2012, Examining the RV travelers' camping experience: A social media approach, Tourism Analysis, 17, 403, 10.3727/108354212X13412775927989 · DOI
  14. Ghose, 2012, Designing ranking systems for hotels on travel search engines by mining user-generated and crowdsourced content, Marketing Science, 31, 493, 10.1287/mksc.1110.0700 · DOI · Paper page
  15. Grant-Braham, 2007, The social media and travel chatter, Hospitality in Focus
  16. Gretzel, 2006, The transformation of consumer behaviour, Tourism Business Frontiers: Consumers, Products and Industry, 9, 10.1016/B978-0-7506-6377-9.50009-2 · DOI · Paper page
  17. Hardesty, 2011, Agritourism operators embrace social media for marketing, California Agriculture, 65, 56, 10.3733/ca.v065n02p56a · doi:10.3733/ca.v065n02p56a
  18. Hede, 2012, Building online brand communities: Exploring the benefits, challenges and risks in the Australian event sector, Journal of Vacation Marketing, 18, 239, 10.1177/1356766712449370 · DOI
  19. Horster, 2012, Computer-assisted webnography: A new approach to online reputation management in tourism, Journal of Vacation Marketing, 18, 229, 10.1177/1356766712449369 · DOI
  20. Hsu, 2012, Facebook as international eMarketing strategy of Taiwan hotels, International Journal of Hospitality Management, 31, 972, 10.1016/j.ijhm.2011.11.005 · DOI
  21. Huang, 2012, Social media as a new play in a marketing channel strategy: Evidence from Taiwan travel agencies' blogs, Asia Pacific Journal of Tourism Research, 17, 615, 10.1080/10941665.2011.635664 · DOI
  22. Hudson, 2013, The impact of social media on the consumer decision process: Implications for tourism marketing, Journal of Travel & Tourism Marketing, 30, 156, 10.1080/10548408.2013.751276 · DOI · Paper page
  23. Illum, 2010, Using virtual communities in tourism research, Tourism Management, 31, 335, 10.1016/j.tourman.2009.03.012 · DOI
  24. Inversini, 2011, Harvesting user-generated picture metadata to understand destination similarity, Information Technology & Tourism, 13, 341, 10.3727/109830512X13364362859948 · doi:10.3727/109830512x13364362859948
  25. Johnson, 2012, Automated web harvesting to collect and analyse user-generated content for tourism, Current Issues in Tourism, 15, 293, 10.1080/13683500.2011.555528 · DOI
  26. Kane, 2012, Exploring the eco-attitudes and buying behaviour of Facebook users, Amfiteatru Economic, 14, 157
  27. Kang, 2013, Determinants of sharing travel experiences in social media, Journal of Travel & Tourism Marketing, 30, 93, 10.1080/10548408.2013.751237 · DOI · Paper page
  28. Leung, 2013, How motivation, opportunity, and ability impact travelers' social media involvement and revisit intention, Journal of Travel & Tourism Marketing, 30, 58, 10.1080/10548408.2013.751211 · DOI
  29. Liburd, 2012, Tourism research 2.0, Annals of Tourism Research, 39, 883, 10.1016/j.annals.2011.10.006 · DOI
  30. Milwood, 2013, A comparison of social media adoption and use in different countries: The case of the United States and Switzerland, Journal of Travel & Tourism Marketing, 30, 165, 10.1080/10548408.2013.751287 · DOI
  31. Munar, 2012, Social media strategies and destination management, Scandinavian Journal of Hospitality & Tourism, 12, 101, 10.1080/15022250.2012.679047 · DOI · Paper page
  32. Munar, 2013, Trust and involvement in tourism social media and web-based travel information sources, Scandinavian Journal of Hospitality and Tourism, 1, 10.1080/15022250.2013.764511 · DOI · Paper page
  33. Nusair, 2013, Generation Y travelers' commitment to online social network websites, Tourism Management, 35, 13, 10.1016/j.tourman.2012.05.005 · DOI · Paper page
  34. Paris, 2012, Flashpackers: An emerging sub-culture?, Annals of Tourism Research, 39, 1094, 10.1016/j.annals.2011.12.001 · DOI
  35. Parra-López, 2011, Intentions to use social media in organizing and taking vacation trips, Computers in Human Behavior, 27, 640, 10.1016/j.chb.2010.05.022 · DOI · Paper page
  36. Pennington-Gray, 2011, Expanding the tourism crisis management planning framework to include social media: Lessons from the Deepwater Horizon Oil Spill 2010, International Journal of Tourism Anthropology, 1, 239, 10.1504/IJTA.2011.043708 · DOI
  37. Ružić, 2010, Social media in destination marketing organisations (DMOs), Tourism & Hospitality Management, 178
  38. Schroeder, 2013, Using social media in times of crisis, Journal of Travel & Tourism Marketing, 30, 126, 10.1080/10548408.2013.751271 · DOI
  39. Senders, 2013, Social media affecting tour operators' customer loyalty, Journal of Travel & Tourism Marketing, 30, 41, 10.1080/10548408.2013.750993 · DOI
  40. Simms, 2012, Online user-generated content for travel planning — Different for different kinds of trips?, E-review of Tourism Research, 10, 1
  41. Sotiriadis, 2013, Electronic word-of-mouth and online reviews in tourism services: The use of Twitter by tourists, Electronic Commerce Research, 13, 103, 10.1007/s10660-013-9108-1 · DOI · Paper page
  42. Stankov, 2010, The extent of use of basic Facebook user-generated content by the national tourism organizations in Europe, European Journal of Tourism Research, 3, 105, 10.54055/ejtr.v3i2.51 · DOI
  43. Stepchenkova, 2013, Visual destination images of Peru: Comparative content analysis of DMO and user-generated photography, Tourism Management, 36, 590, 10.1016/j.tourman.2012.08.006 · DOI · Paper page
  44. Tham, 2013, Social media in destination choice: Distinctive electronic word-of-mouth dimensions, Journal of Travel & Tourism Marketing, 30, 144, 10.1080/10548408.2013.751272 · DOI · Paper page
  45. Thevenot, 2007, Blogging as a social media, Tourism & Hospitality Research, 7, 287, 10.1057/palgrave.thr.6050062 · DOI
  46. Vasiliki, 2010, Locating central travelers' groups in travel blogs' social networks, Journal of Enterprise Information Management, 23, 595, 10.1108/17410391011083056 · DOI
  47. Verma, 2012, Customer preferences for online, social media, and mobile innovations in the hospitality industry, Cornell Hospitality Quarterly, 53, 183, 10.1177/1938965512445161 · DOI
  48. Wilson, 2012, Hospitality and travel: The nature and implications of user-generated content, Cornell Hospitality Quarterly, 53, 220, 10.1177/1938965512449317 · DOI
  49. Xiang, 2010, Role of social media in online travel information search, Tourism Management, 31, 179, 10.1016/j.tourman.2009.02.016 · DOI · Paper page
  50. Zehrer, 2012, Social media marketing in tourism education Insights into the development and value of a social network site for a higher education institution in tourism, Journal of Vacation Marketing, 18, 221, 10.1177/1356766712449368 · DOI

Cited by

See all 1,103

Metadata

Authors
Zeng, B., & Gerritsen, R.
Venue
Tourism Management Perspectives
Publisher
Elsevier BV
Published
2014-04
Volume
10
Pages
27-36
ISSN
2211-9736 (ISSN-L)
OpenAlex
W2002576419
Cited by
1,103
References
6
FWCI
155.66
Type
journal article
Language
en
Open access
closed

About these checks

Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.

Statistics and arithmetic are recomputed, not judged.

Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.

What counts as a claim ›How we measure confidence ›How we check this ›

Are you an author, or do you see a problem with this page? Request a review

How to cite

Cite CoChat for the checks on this page, and the paper for its own findings.

This page
CoChat. (2026). Citation check: What do we know about social media in tourism? A review. https://app.cochat.ai/papers/10.1016/j.tmp.2014.01.001
The paper
Zeng, B., & Gerritsen, R. (2014). What do we know about social media in tourism? A review. Tourism Management Perspectives. https://doi.org/10.1016/j.tmp.2014.01.001

Data sources

Bibliographic data: Semantic Scholar, OpenAlex, Crossref.

Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).

Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.