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Cited by 826

The DOI matches its Crossref record; 13 of the 13 references it cites were found in a registry or an index.

Greening the hospitality industry: How do green human resource management practices influence organizational citizenship behavior in hotels? A mixed-methods study

Open access
Pham, Nhat Tan, Tučková, Zuzana, Chiappetta Jabbour, Charbel José·2019·Tourism Management
DOI 10.1016/j.tourman.2018.12.008
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Abstract

Abstract Despite the important contribution made by green human resource management (GHRM) towards organizational citizenship behavior for the environment (OCBE), few published studies have investigated this significant contemporary topic in the hospitality industry, which constitutes a major gap in the literature on the greening of the hospitality industry. Drawing on Ability-Motivation-Opportunity theory, this study develops and tests direct and interactive effects of GHRM practices on OCBE. A mixed methodology is applied, with a survey of 203 employees working in 4–5 star hotels being conducted first to test six hypotheses, followed by qualitative research into two specific cases. The results indicate a mixture of expected and unexpected findings, including: (i) the direct effects of GHRM practices on OCBE; (ii) the interaction of three GHRM practices (training, performance management and employee involvement), which can enhance employees' voluntary green behavior, dependent on the level of green performance management and green employee involvement; and (iii) that green training is seen as a key mechanism to boost employees’ voluntary green behavior. The originality of this manuscript is based on its status as one of the first mixed-methodology works on GHRM in the hospitality industry in an emerging economy.

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Metadata

Authors
Pham, N. T., Tučková, Z., & Chiappetta Jabbour, C. J.
Venue
Tourism Management
Publisher
Elsevier BV
Published
2019-06
Volume
72
Pages
386-399
ISSN
0261-5177 (ISSN-L)
DOI
10.1016/j.tourman.2018.12.008
OpenAlex
W2910165891
Cited by
826
References
13
FWCI
95.14
Type
journal article
Language
en
Open access
green

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CoChat. (2026). Citation check: Greening the hospitality industry: How do green human resource management practices influence organizational citizenship behavior in hotels? A mixed-methods study. https://app.cochat.ai/papers/10.1016/j.tourman.2018.12.008
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Pham, N. T., Tučková, Z., & Chiappetta Jabbour, C. J. (2019). Greening the hospitality industry: How do green human resource management practices influence organizational citizenship behavior in hotels? A mixed-methods study. Tourism Management. https://doi.org/10.1016/j.tourman.2018.12.008

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Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).

Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.