Cited by 1,675Customer Service Quality and LoyaltyConsumer Market Behavior and PricingConsumer Behavior and Marketing Influence

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The role of perceived risk in the quality-value relationship: A study in a retail environment

Sweeney, Julian C., Soutar, Geoffrey N., Johnson, Lester W.·1999·Journal of Retailing

DOI 10.1016/s0022-4359(99)80005-0

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A Multilevel Approach to Examine Employees’ Loyal Use of ERP Systems in Organizations
Yen, H. R., Hu, P. J., Hsu, S. H.-Y., & Li, E. Y. (2015) · Journal of Management Information Systems · doi:10.1080/07421222.2015.1138373 · Cited by 34

Authors: Sweeney, J. C., Soutar, G. N., & Johnson, L. W.
Affiliations: Edith Cowan University (AU)
Monash University (AU)
ORCID: Soutar, Geoffrey N.
Johnson, Lester W.
Venue: Journal of Retailing
Publisher: Elsevier BV
Published: 1999-03
Volume: 75
Issue: 1
Pages: 77-105
ISSN: 0022-4359 (ISSN-L)
DOI: 10.1016/s0022-4359(99)80005-0
OpenAlex: W1997429116
Cited by: 1,675
References: 67
Citations by year: 2026: 31 · 2025: 51 · 2024: 62 · 2023: 71 · 2022: 85 · 2021: 82 · 2020: 99 · 2019: 92 · 2018: 84 · 2017: 90 · 2016: 84 · 2015: 105 · 2014: 118 · 2013: 94 · 2012: 82
FWCI: 18.44
Type: journal article
Language: en
Open access: closed
Licence: www.elsevier.com/tdm/userlicense/1.0/ (tdm)
Locations: Journal of Retailing (publishedVersion)
UWA Profiles and Research Repository (UWA) (submittedVersion)
Topics: Social Sciences › Business, Management and Accounting › Marketing › Customer Service Quality and Loyalty
Social Sciences › Business, Management and Accounting › Marketing › Consumer Market Behavior and Pricing
Social Sciences › Business, Management and Accounting › Marketing › Consumer Behavior and Marketing Influence
Keywords: risk perception, perceived value, value for money, perceived product quality, perceived service quality, service encounters, electrical appliances, price perception, purchase intention, retail consumers

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The role of perceived risk in the quality-value relationship: A study in a retail environment

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