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Cited by 1,466

The DOI matches its Crossref record; 15 of the 15 references it cites were found in a registry or an index.

Cognitive and affective trust in service relationships

Johnson, Devon, Grayson, Kent·2005·Journal of Business Research
DOI 10.1016/s0148-2963(03)00140-1
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Citations

Cites

Show all 15 references

Research works printed but not linked: 21

  1. Alford, 1996, The role of affect in consumer satisfaction judgments of credence-based services, J. Bus. Res, 37, 71, 10.1016/0148-2963(96)00030-6 · DOI
  2. Anderson, 1990, A model of the distributor's perspective of distributors–manufacturer working relationships, J. Mark, 48, 62
  3. Busch, 1976, An experimental analysis of salesman's expert and referent bases of social power in the buyer–seller dyad, J. Mark. Res, 13, 3, 10.2307/3150896 · DOI
  4. Byrne, 1969, Attitudes and attraction, vol. 4, 36
  5. Drumwright, 1994, Socially responsible organizational buying: environmental concern as a non-economic buying criterion, J. Mark, 58, 1, 10.2307/1252307 · DOI
  6. Edell, 1987, The power of feelings in understanding advertising effects, J. Consum. Res, 14, 421, 10.1086/209124 · DOI · Paper page
  7. Fournier, 1998, Preventing the premature death of relationship marketing, Harvard Bus. Rev, 42
  8. Gronroos, 1984, A service quality model and its marketing implications, Eur. J. Mark, 18, 36, 10.1108/EUM0000000004784 · DOI
  9. Hawes, 1989, Trust earning perceptions of sellers and buyers, J. Pers. Sell. Sales Manage, 9, 1
  10. Johnson-George, 1982, Measurement of specific interpersonal trust: construction and validation of a scale to assess trust in a specific other, J. Pers. Soc. Psychol, 43, 1306, 10.1037/0022-3514.43.6.1306 · DOI · Paper page
  11. Locke, 1996, A funny thing happened! The management of consumer emotions in service encounters, Organ. Sci, 7, 40, 10.1287/orsc.7.1.40 · DOI
  12. Moorman, 1992, Relationship between providers and users of marketing research: the dynamics of trust within and between organizations, J. Mark. Res, 29, 314, 10.2307/3172742 · DOI · Paper page
  13. Parasuraman, 1985, A conceptual model of service quality and its implications for future research, J. Mark, 49, 41, 10.2307/1251430 · DOI · Paper page
  14. Ramsey, 1997, Listening to your customers: the impact of perceived salesperson listening behavior on relationship outcomes, J. Acad. Mark. Sci, 25, 127, 10.1007/BF02894348 · DOI · Paper page
  15. Rusbult, 1983, A longitudinal test of the investment model: the development (and deterioration) of satisfaction and commitment in heterosexual involvements, J. Pers. Soc. Psychol, 45, 101, 10.1037/0022-3514.45.1.101 · DOI · Paper page
  16. Shostack, 1977, Breaking free from product marketing, J. Mark, 41, 73, 10.2307/1250637 · DOI
  17. Swan, 1985, How industrial salespeople gain customer trust, Ind. mark. manage, 14, 203, 10.1016/0019-8501(85)90039-2 · DOI · Paper page
  18. Swan, 1988, Measuring dimensions of purchaser trust of industrial salespeople, J. Pers. Sell. Sales Management, 8, 1
  19. Weitz, 1981, Effectiveness in sales interactions: a contingency framework, J. Mark, 45, 85, 10.2307/1251723 · DOI
  20. Westbrook, 1991, The dimensionality of consumption emotion patterns and consumer satisfaction, J. Cons. Res, 18, 84, 10.1086/209243 · DOI · Paper page
  21. Williamson, 1993, Calculativeness, trust, and economic organizations, J. Law Econ, 36, 453, 10.1086/467284 · DOI · Paper page

Cited by

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Metadata

Authors
Johnson, D., & Grayson, K.
Venue
Journal of Business Research
Publisher
Elsevier BV
Published
2005-04
Volume
58
Issue
4
Pages
500-507
ISSN
0148-2963 (ISSN-L)
DOI
10.1016/s0148-2963(03)00140-1
OpenAlex
W2025705616
Cited by
1,466
References
15
FWCI
7.72
Type
journal article
Language
en
Open access
closed
Licence
www.elsevier.com/tdm/userlicense/1.0/ (tdm)

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CoChat. (2026). Citation check: Cognitive and affective trust in service relationships. https://app.cochat.ai/papers/10.1016/s0148-2963(03)00140-1
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Johnson, D., & Grayson, K. (2005). Cognitive and affective trust in service relationships. Journal of Business Research. https://doi.org/10.1016/s0148-2963(03)00140-1

Data sources

Bibliographic data: Semantic Scholar, OpenAlex, Crossref.

Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).

Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.