Student or educator? Sign up with your school email and get 6 months of Pro free.
CoChat
Sign Up
Cited by 1,466

The DOI matches its Crossref record; 15 of the 15 references it cites were found in a registry or an index.

Cognitive and affective trust in service relationships

Johnson, Devon, Grayson, Kent·2005·Journal of Business Research
DOI 10.1016/s0148-2963(03)00140-1
Open this paper in CoChat — free account

Overview

The claims and statistics of this paper haven’t been checked yet.

Run the check — free, no account needed. It reads the open-access text and checks the sources it cites.

A few free checks a day · papers already verified open instantly · results are public

Integrity signals

Registry

Crossref · 10.1016/s0148-2963(03)00140-1

Cites

15 of 15 references verified0 citation errors · 0 not checkable

Statistics

Verification

Claims the paper makes

The claims and statistics of this paper haven’t been checked yet.

Run the check — free, no account needed. It reads the open-access text and checks the sources it cites.

A few free checks a day · papers already verified open instantly · results are public

Self-check

Percentages, sums and reported differences re-computed from the paper’s own numbers.

The self-check needs the paper’s full text.

Citations

Cites

Show all 15 references

Research works printed but not linked: 21

  1. Alford, 1996, The role of affect in consumer satisfaction judgments of credence-based services, J. Bus. Res, 37, 71, 10.1016/0148-2963(96)00030-6 · DOI
  2. Anderson, 1990, A model of the distributor's perspective of distributors–manufacturer working relationships, J. Mark, 48, 62
  3. Busch, 1976, An experimental analysis of salesman's expert and referent bases of social power in the buyer–seller dyad, J. Mark. Res, 13, 3, 10.2307/3150896 · DOI
  4. Byrne, 1969, Attitudes and attraction, vol. 4, 36
  5. Drumwright, 1994, Socially responsible organizational buying: environmental concern as a non-economic buying criterion, J. Mark, 58, 1, 10.2307/1252307 · DOI
  6. Edell, 1987, The power of feelings in understanding advertising effects, J. Consum. Res, 14, 421, 10.1086/209124 · DOI · Paper page
  7. Fournier, 1998, Preventing the premature death of relationship marketing, Harvard Bus. Rev, 42
  8. Gronroos, 1984, A service quality model and its marketing implications, Eur. J. Mark, 18, 36, 10.1108/EUM0000000004784 · DOI
  9. Hawes, 1989, Trust earning perceptions of sellers and buyers, J. Pers. Sell. Sales Manage, 9, 1
  10. Johnson-George, 1982, Measurement of specific interpersonal trust: construction and validation of a scale to assess trust in a specific other, J. Pers. Soc. Psychol, 43, 1306, 10.1037/0022-3514.43.6.1306 · DOI · Paper page
  11. Locke, 1996, A funny thing happened! The management of consumer emotions in service encounters, Organ. Sci, 7, 40, 10.1287/orsc.7.1.40 · DOI
  12. Moorman, 1992, Relationship between providers and users of marketing research: the dynamics of trust within and between organizations, J. Mark. Res, 29, 314, 10.2307/3172742 · DOI · Paper page
  13. Parasuraman, 1985, A conceptual model of service quality and its implications for future research, J. Mark, 49, 41, 10.2307/1251430 · DOI · Paper page
  14. Ramsey, 1997, Listening to your customers: the impact of perceived salesperson listening behavior on relationship outcomes, J. Acad. Mark. Sci, 25, 127, 10.1007/BF02894348 · DOI · Paper page
  15. Rusbult, 1983, A longitudinal test of the investment model: the development (and deterioration) of satisfaction and commitment in heterosexual involvements, J. Pers. Soc. Psychol, 45, 101, 10.1037/0022-3514.45.1.101 · DOI · Paper page
  16. Shostack, 1977, Breaking free from product marketing, J. Mark, 41, 73, 10.2307/1250637 · DOI
  17. Swan, 1985, How industrial salespeople gain customer trust, Ind. mark. manage, 14, 203, 10.1016/0019-8501(85)90039-2 · DOI · Paper page
  18. Swan, 1988, Measuring dimensions of purchaser trust of industrial salespeople, J. Pers. Sell. Sales Management, 8, 1
  19. Weitz, 1981, Effectiveness in sales interactions: a contingency framework, J. Mark, 45, 85, 10.2307/1251723 · DOI
  20. Westbrook, 1991, The dimensionality of consumption emotion patterns and consumer satisfaction, J. Cons. Res, 18, 84, 10.1086/209243 · DOI · Paper page
  21. Williamson, 1993, Calculativeness, trust, and economic organizations, J. Law Econ, 36, 453, 10.1086/467284 · DOI · Paper page

Cited by

Metadata

Authors
Johnson, D., & Grayson, K.
Venue
Journal of Business Research
Publisher
Elsevier BV
Published
2005-04
Volume
58
Issue
4
Pages
500-507
ISSN
0148-2963 (ISSN-L)
DOI
10.1016/s0148-2963(03)00140-1
OpenAlex
W2025705616
Cited by
1,466
References
15
FWCI
7.72
Type
journal article
Language
en
Open access
closed
Licence
www.elsevier.com/tdm/userlicense/1.0/ (tdm)

About these checks

Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.

Statistics and arithmetic are recomputed, not judged.

Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.

What counts as a claim ›How we measure confidence ›How we check this ›

Are you an author, or do you see a problem with this page? Request a review

Data sources

Bibliographic data: Semantic Scholar, OpenAlex, Crossref.

Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).

Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.