The DOI matches its Crossref record; 46 of the 46 references it cites were found in a registry or an index.
The Effects of Performance Monitoring on Emotional Labor and Well-Being in Call Centers
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Cites
Baron, R. M., & Kenny, D. A. (1986) · Journal of Personality and Social Psychology · doi:10.1037/0022-3514.51.6.1173 · Cited by 91,532
Self-efficacy: The exercise of control
Bandura, A., Freeman, W. H., & Lightsey, R. (1999) · Journal of Cognitive Psychotherapy · doi:10.1891/0889-8391.13.2.158 · Cited by 46,835
The measurement of experienced burnout
Maslach, C., & Jackson, S. E. (1981) · Journal of Organizational Behavior · doi:10.1002/job.4030020205 · Cited by 14,496
The emerging field of emotion regulation: an integrative review
Gross, J. J. (1998) · Review of General Psychology · doi:10.1037/1089-2680.2.3.271 · Cited by 9,916
Motivation through the design of work: test of a theory
Hackman, J. R., & Oldham, G. R. (1976) · Organizational Behavior and Human Performance · doi:10.1016/0030-5073(76)90016-7 · Cited by 8,962
Healthy work: stress, productivity, and the reconstruction of working life
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Emotional regulation in the workplace: A new way to conceptualize emotional labor.
Grandey, A. A. (2000) · Journal of Occupational Health Psychology · doi:10.1037//1076-8998.5.1.95 · Cited by 3,817
Weiss, H. M., & Cropanzano, R. (1996) · Cited by 3,558
Niehoff, B. P., & Moorman, R. H. (1993) · Academy of Management Journal · doi:10.2307/256591 · Cited by 2,476
Cited by
Gender differences in burnout: A meta-analysis
Purvanova, R. K., & Muros, J. P. (2010) · Journal of Vocational Behavior · doi:10.1016/j.jvb.2010.04.006 · Cited by 1,050
A meta-analysis of burnout with job demands, resources, and attitudes
Alarcon, G. M. (2011) · Journal of Vocational Behavior · doi:10.1016/j.jvb.2011.03.007 · Cited by 845
The Modern Call Center: A Multi‐Disciplinary Perspective on Operations Management Research
Aksin, Z., Armony, M., & Mehrotra, V. (2007) · Production and Operations Management · doi:10.1111/j.1937-5956.2007.tb00288.x · Cited by 746
A Social Interaction Model Of The Effects Of Emotion Regulation On Work Strain
CÔTÉ, S. (2005) · Academy of Management Review · doi:10.5465/amr.2005.17293692 · Cited by 669
Emotional Labor at a Crossroads: Where Do We Go from Here?
Grandey, A. A., & Gabriel, A. S. (2015) · Annual Review of Organizational Psychology and Organizational Behavior · doi:10.1146/annurev-orgpsych-032414-111400 · Cited by 664
Metadata
- Authors
- Holman, D., Chissick, C., & Totterdell, P.
- Venue
- Motivation and Emotion
- Published
- 2002-03
- Volume
- 26
- Issue
- 1
- Pages
- 57-81
- ISSN
- 0146-7239 (ISSN-L)
- 1573-6644
- OpenAlex
- W1614622925
- Cited by
- 340
- References
- 46
- FWCI
- 27.34
- Type
- journal article
- Language
- en
- Open access
- closed
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- CoChat. (2026). Citation check: The Effects of Performance Monitoring on Emotional Labor and Well-Being in Call Centers. https://app.cochat.ai/papers/10.1023/a:1015194108376
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- Holman, D., Chissick, C., & Totterdell, P. (2002). The Effects of Performance Monitoring on Emotional Labor and Well-Being in Call Centers. Motivation and Emotion. https://doi.org/10.1023/a%3A1015194108376
Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
