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Usability Meanings and Interpretations in ISO Standards
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“This was beneficial to understand learnability [32], which is an indicator of how easily the ASHAs performed tasks as well as efficiency [33], which is an analysis of the ASHA’s ability to quickly perform the task they have learnt.”
From Engineering a mobile health tool for resource-poor settings to assess and manage cardiovascular disease risk: SMARThealth study (2015) · cites this paper as [32]
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Yen, P.-Y., & Bakken, S. (2012) · Journal of the American Medical Informatics Association · doi:10.1136/amiajnl-2010-000020 · Cited by 390
A survey of software learnability: metrics, methodologies and guidelines
Grossman, T., Fitzmaurice, G., & Attar, R. (2009) · Proceedings of the SIGCHI Conference on Human Factors in Computing Systems · doi:10.1145/1518701.1518803 · Cited by 322
“Indeed, there is a consistent agreement that learnability is an important component of usability [1, 10, 33, 40], with some arguing that it is the most fundamental usability attribute [33].”
BackgroundBrown, W., Yen, P.-Y., Rojas, M., & Schnall, R. (2013) · Journal of Biomedical Informatics · doi:10.1016/j.jbi.2013.08.001 · Cited by 299
“[19 ] Usability of a technology is determined by user-computer interactions and the degree to which the technology can be successfully integrated to perform a task in the intended work environment.”
BackgroundA method to standardize usability metrics into a single score
Sauro, J., & Kindlund, E. (2005) · CHI Conference on Human Factors in Computing Systems · doi:10.1145/1054972.1055028 · Cited by 299
Facets of simplicity for the smartphone interface: A structural model
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USEQ: A Short Questionnaire for Satisfaction Evaluation of Virtual Rehabilitation Systems
Gil-Gómez, J.-A., Manzano-Hernández, P., Albiol-Pérez, S., Aula-Valero, C., Gil-Gómez, H., & Lozano-Quilis, J.-A. (2017) · Sensors · doi:10.3390/s17071589 · Cited by 150
Usability: A Critical Analysis and a Taxonomy
Alonso-Ríos, D., Vázquez-García, A., Mosqueira-Rey, E., & Moret‐Bonillo, V. (2009) · International Journal of Human-Computer Interaction · doi:10.1080/10447310903025552 · Cited by 145
“Some classifications describe attributes that partially reflect related parameters, such as learnability (ISO/IEC 9126-1, 2001; Nielsen, 1993; Preece et al., 1994; Quesenbery, 2001; Abran et al., 2003; Seffah et al., 2006), memorability (Nielsen), and understandability (ISO/IEC 9126-1).”
BackgroundMethodInfluentialMüller, H., Sedley, A., & Nunge, E. (2014) · Springer eBooks · doi:10.1007/978-1-4939-0378-8_10 · Cited by 135
CommunityCommands: command recommendations for software applications
Matejka, J., Li, W., Grossman, T., & Fitzmaurice, G. (2009) · Proceedings of the 22nd annual ACM symposium on User interface software and technology · doi:10.1145/1622176.1622214 · Cited by 125
Applying the ISO9126 Model to the evaluation of an e-learning system
Chua, B. B., & Dyson, L. (2004) · Cited by 113
Characterizing the contribution of quality requirements to software sustainability
Condorí-Fernández, N., & Lago, P. (2017) · Journal of Systems and Software · doi:10.1016/j.jss.2017.12.005 · Cited by 112
Guideline for good evaluation practice in health informatics (GEP-HI)
Nykänen, P., Brender, J., Talmon, J., de Keizer, N., Rigby, M., Beuscart-Zephir, M.-C., & Ammenwerth, E. (2011) · International Journal of Medical Informatics · doi:10.1016/j.ijmedinf.2011.08.004 · Cited by 105
“[58–62]].”
Lodhia, V., Karanja, S., Lees, S., & Bastawrous, A. (2016) · JMIR mHealth and uHealth · doi:10.2196/mhealth.4746 · Cited by 86
“To assess the acceptability and usability of Peek, it was deemed important to first understand the context within which it is to be implemented [21-23].”
Raghu, A., Praveen, D., Peiris, D., Tarassenko, L., & Clifford, G. (2015) · BMC Medical Informatics and Decision Making · doi:10.1186/s12911-015-0148-4 · Cited by 89
Varitimiadis, S., Kotis, K., Pittou, D., & Konstantakis, G. (2021) · Applied Sciences · doi:10.3390/app11199160 · Cited by 114
Zanatta, F., Giardini, A., Pierobon, A., D’Addario, M., & Steca, P. (2022) · BMC Health Services Research · doi:10.1186/s12913-022-07821-w · Cited by 99
“Although the term usability is frequently used, it is defined by both the research community and standard organizations inconsistently [23].”
BackgroundGupta, D. K., Rodrigues, J. J. P. C., Sundaram, S., Khanna, A. K., Korotaev, V. V., & de Albuquerque, V. H. C. (2018) · Neural Computing and Applications · doi:10.1007/s00521-018-3688-6 · Cited by 94
Retractedde Sousa, V. E. C., & Lopez, K. D. (2017) · Applied Clinical Informatics · doi:10.4338/aci-2016-10-r-0170 · Cited by 99
“Unfortunately, ISO has developed multiple usability standards each with differing terms and labels for similar characteristics [16].”
BackgroundInfluentialUser perception of Bitcoin usability and security across novice users
Alshamsi, A., & András, P. (2019) · International Journal of Human-Computer Studies · doi:10.1016/j.ijhcs.2019.02.004 · Cited by 88
Dawood, K. A., Sharif, K. Y., Ghani, A., Zulzalil, H. B., Zaidan, A. A., & Zaidan, B. B. (2020) · Information and Software Technology · doi:10.1016/j.infsof.2020.106453 · Cited by 86
Zhang, Y., Sun, J., Yang, Z., & Wang, Y. (2018) · International Journal of Project Management · doi:10.1016/j.ijproman.2018.09.003 · Cited by 83
“Together, usefulness and ease-of-use pair into the utility function of usability: the former represents the benefit side in terms of performance expectancy and the latter represents the cost side in terms of effort expectancy (Abran et al., 2003; Venkatesh et al., 2003).”
BackgroundDesigning a Trade-Off Between Usability and Security: A Metrics Based-Model
Braz, C., Seffah, A., & M’Raïhi, D. (2007) · Lecture notes in computer science · doi:10.1007/978-3-540-74800-7_9 · Cited by 83
“© IFIP International Federation for Information Processing 2007 Keywords: Usability, Security, User-Centered Design, Critical Systems, Automata Machines, Metrics.”
BackgroundSelf-citationWhy model why? Assessing the strengths and limitations of LIMEPreprint
Dieber, J., & Kirrane, S. (2020) · arXiv (Cornell University) · doi:10.48550/arxiv.2012.00093 · Cited by 153
“/or comfort resulting from use of a system, product or service” [49] into account. The question Abran et al. raise to assess satisfaction is ”How well does the user feel about the use of the system?” [50], which we include in our analysis. Combining both ideas we come up with the following assessment questions: (a) Do…”
BackgroundMethodInfluentialA systematic review of software usability studies
Sagar, K., & Saha, A. (2017) · International Journal of Information Technology · doi:10.1007/s41870-017-0048-1 · Cited by 80
Eye-tracking retrospective think-aloud as a novel approach for a usability evaluation
Cho, H., Powell, D., Pichon, A., Kuhns, L. M., Garofalo, R., & Schnall, R. (2019) · International Journal of Medical Informatics · doi:10.1016/j.ijmedinf.2019.07.010 · Cited by 79
“Usability is a measure of the quality of an end-user’s experience when interacting with the technology [3].”
BackgroundLew, P., Olsina, L. A., & Zhang, L. (2010) · Lecture notes in computer science · doi:10.1007/978-3-642-13911-6_15 · Cited by 76
Elkin, P. L., Sylvia Pelayo, A., Beuscart, R., & Beuscart-Zéphir, M.-C. (2007) · Yearbook of Medical Informatics · doi:10.1055/s-0038-1638535 · Cited by 74
“According to the International Standard Organization (ISO 9241) [52], Usability is the “effectiveness, eff iciency and satisfaction with which a specified set of users can achieve a specified set of tasks in a particular environment”.”
MethodYassien, E., Masa'deh, R., Mufleh, M., Alrowwad, A., & Masa’deh, R. M. T. (2017) · Journal of Management Research · doi:10.5296/jmr.v9i3.11186 · Cited by 76
“Other studies added more factors such as security (Abran et al, 2003) flexibility (Shackel, 1991), universality (Seffah et al, 2006) and others.”
BackgroundEvaluating the usability and usefulness of a digital library
Buchanan, S., & Salako, A. (2009) · Library Review · doi:10.1108/00242530910997928 · Cited by 70
“Typically measured by task completion (e.g. information required located), this can extend to percentage of tasks completed, percentage of tasks completed per unit of time, and ratio on failure handling (Abran et al., 2003).”
BackgroundInfluentialSoftware-Based Dialogue Systems: Survey, Taxonomy, and Challenges
Motger, Q., Franch, X., & Marco, J. (2022) · ACM Computing Surveys · doi:10.1145/3527450 · Cited by 87
“Some studies [133, 136] propose to align the quality characteristics collected from primary studies with the concept of usability reported in ISO 9241 [4] in terms of efficiency [52], effectiveness and satisfaction [60].”
BackgroundMobile PHRs Compliance with Android and iOS Usability Guidelines
Zapata, B. C., Niñirola, A. H., Idri, A., Fernández‐Alemán, J. L., & Toval, A. (2014) · Journal of Medical Systems · doi:10.1007/s10916-014-0081-6 · Cited by 69
Mobile Applications within Education: An Overview of Application Paradigms in Specific Categories
Drigas, A. S., & Angelidakis, P. (2017) · International Journal of Interactive Mobile Technologies (iJIM) · doi:10.3991/ijim.v11i4.6589 · Cited by 67
“Specific ISO9241 defines software usability including mobile applications as: software is usable when it allows the user to execute his task effectively, efficiently and with satisfaction in the specified context of use [[1]].”
BackgroundReview of practices for human thermal comfort in buildings: present and future perspectives
Sansaniwal, S. K., Mathur, J., & Mathur, S. (2020) · International Journal of Ambient Energy · doi:10.1080/01430750.2020.1725629 · Cited by 67
“• ISO standards (ISO 7730, ISO 8996, ISO 9920) ISO is principally based on mutual interest of rules and democratic voting system by eminent experts from 162 countries (Abran et al. 2003).”
Hjermstad, M. J., Lie, H. C., Caraceni, A. T., Currow, D. C., Fainsinger, R. L., Gundersen, O. E., Haugen, D. F., Heitzer, E., Radbruch, L., Stone, P. C., et al. (2012) · Journal of Pain and Symptom Management · doi:10.1016/j.jpainsymman.2011.10.025 · Cited by 66
Asan, O., & Yang, Y. (2015) · JMIR Human Factors · doi:10.2196/humanfactors.4062 · Cited by 66
“Based on the International Organization for Standardization (ISO) Standard, usability is the extent to which users can achieve a goal effectively, efficiently, and with satisfaction [30].”
MethodFrom usability to user experience
Hassan, H. M., & Galal‐Edeen, G. H. (2017) · International Conference on Intelligent Informatics and Biomedical Sciences (ICIIBMS) · doi:10.1109/iciibms.2017.8279761 · Cited by 65
“12, 1990; (2) ISO 9241-11: 1998; (3) ISO/IEC 9126-1: 2000 in which usability is defined as one of the 6 characterizing elements of software product quality “Internal and external quality model” which are: Functionalities, reliability, usability, effectiveness, maintainability, and portability [6], see Table 1.”
BackgroundAn Empirical Performance Evaluation of Universities Website
Kaur, S., Kaur, K., & Kaur, P. (2016) · International Journal of Computer Applications · doi:10.5120/ijca2016910922 · Cited by 64
“Usability is defined in ISO 9241-11 as “the extent to which a product can be used by specified users to achieve specified context of use” [1].”
BackgroundE-commerce system quality assessment using a model based on ISO 9126 and Belief Networks
Stefani, A., & Xenos, M. (2007) · Software Quality Journal · doi:10.1007/s11219-007-9032-5 · Cited by 63
“The 2001 edition of ISO/IEC 9126 is divided into four parts (Cote et al. 2005; Abran et al. 2003): 1.”
BackgroundAdem Karahoca, A., Bayraktar, E., Tatoğlu, E., & Karahoca, D. (2009) · Journal of Biomedical Informatics · doi:10.1016/j.jbi.2009.09.002 · Cited by 62
“cesses is the evaluation of the design prototypes which involve usability analyses of the software [6,23–25].”
BackgroundTrustworthy Organic Computing Systems: Challenges and Perspectives
Steghöfer, J.-P., Kiefhaber, R., Leichtenstern, K., Bernard, Y., Klejnowski, L., Reif, W., Ungerer, T., André, E., Hähner, J., & Müller-Schloer, C. (2010) · Lecture notes in computer science · doi:10.1007/978-3-642-16576-4_5 · Cited by 60
“But still, efficiency, effectiveness and an overall satisfactory user experience as demanded by ISO 9241-11 [ 3 ] have to be guaranteed in OC-systems.”
Usability evaluation of a library website with different end user groups
Kous, K., Pušnik, M., Heričko, M., & Polančič, G. (2018) · Journal of Librarianship and Information Science · doi:10.1177/0961000618773133 · Cited by 65
“According to existing literature (Abran et al., 2003; Brinck et al., 2002; Furtado et al., 2003; Kılıç Delice and Güngör, 2009; Nielsen, 1993; Tsakonas and Papatheodorou, 2006), the term ‘usability’ represents a combination of several properties and attributes.”
MethodOgunseiju, O. R., Gonsalves, N. J., Akanmu, A. A., Bairaktarova, D., Bowman, D. A., & Jazizadeh, F. (2022) · Advanced Engineering Informatics · doi:10.1016/j.aei.2022.101637 · Cited by 60
“By conducting a formative evaluation such as usability study, the quality of an end-user ’ s experience while interacting with the technology can be assessed [34,35].”
BackgroundBlended Modelling - What, Why and How
Ciccozzi, F., Tichy, M., Vangheluwe, H. L., & Weyns, D. (2019) · ACM/IEEE International Conference on Model Driven Engineering Languages and Systems Companion (MODELS-C) · doi:10.1109/models-c.2019.00068 · Cited by 58
“• Learnability: Learnability is the capability of a software artefact to enable the user to learn how to use it [26].”
BackgroundEffect of improving the usability of an e-learning resource: a randomized trial
Davids, M. R., Chikte, U. M. E., & Halperin, M. L. (2014) · AJP Advances in Physiology Education · doi:10.1152/advan.00119.2013 · Cited by 64
Wronikowska, M. W., Malycha, J., Morgan, L. J., Westgate, V., Petrinic, T., Young, J. D., & Watkinson, P. J. (2021) · Journal of Evaluation in Clinical Practice · doi:10.1111/jep.13582 · Cited by 59
Assessing the Usability of a Clinical Decision Support System: Heuristic Evaluation
Cho, H., Keenan, G. M., Madandola, O. O., Santos, F. C. D., Macieira, T. G. R., Bjarnadóttir, R. I., Priola, K., & Lopez, K. D. (2022) · JMIR Human Factors · doi:10.2196/31758 · Cited by 64
“Usability measures the quality of a user’s experience when interacting with a system [7].”
BackgroundUsability evaluation of a commercial inpatient portal
Yen, P., Walker, D. M., Smith, J. G., Zhou, M. P., Menser, T. L., & McAlearney, A. S. (2017) · International Journal of Medical Informatics · doi:10.1016/j.ijmedinf.2017.11.007 · Cited by 54
Measured and perceived visual complexity: a comparative study among three online map providers
Schnur, S. R., Bektaş, K., & Çöltekin, A. (2017) · Cartography and Geographic Information Science · doi:10.1080/15230406.2017.1323676 · Cited by 54
“Among the many components of usability, the so-called SEE metrics (Satisfaction, Effectiveness, Efficiency) are widely considered in research concerning human factors ( ISO 9241-11 9241-11) ( Abran, We therefore focus on determining the overall visual complexity of a map design.”
BackgroundCompetitive Strategy for Open Source Software
Kumar, V., Gordon, B. R., & Srinivasan, K. (2011) · Marketing Science · doi:10.1287/mksc.1110.0669 · Cited by 51
“6 The distinctions between these dimensions of functionality and usability that contribute to software quality have been recognized and quantified by standards organizations such as ISO (Abran et al. 2003, Jung et al. 2004).”
BackgroundMethodNabiha: An Arabic Dialect Chatbot
Al-Ghadhban, D., & Al-Twairesh, N. (2020) · International Journal of Advanced Computer Science and Applications · doi:10.14569/ijacsa.2020.0110357 · Cited by 55
“ISO 9241 is a collection of international standards related to human– computer interaction and usability [26].”
BackgroundDavids, M. R., Chikte, U. M. E., & Halperin, M. L. (2013) · AJP Advances in Physiology Education · doi:10.1152/advan.00043.2013 · Cited by 49
“Usability describes the ease with which a technology interface can be used and has been defined as the “Extent to which a product can be used by specified users to achieve specified goals with effectiveness, efficiency and satisfaction in a specified context of use” (1).”
BackgroundA novel model usability evaluation framework (MUsE) for explainable artificial intelligence
Dieber, J., & Kirrane, S. (2021) · Information Fusion · doi:10.1016/j.inffus.2021.11.017 · Cited by 57
“[63].”
BackgroundMethodInfluentialEarly Usability Evaluation in Model Driven Architecture Environments
Abrahão, S., & Insfrán, E. (2006) · Asia-Pacific Conference on Quality Software (APAQS) · doi:10.1109/qsic.2006.26 · Cited by 48
“The proposals of Van Welie [22], Abran [2], and Fitzpatrick and Higgins [8] are in this category.”
BackgroundFactors Influencing the Usability of Mobile Destination Management Organization Websites
Stienmetz, J. L., Levy, S. E., & Boo, S. (2012) · Journal of Travel Research · doi:10.1177/0047287512467698 · Cited by 46
“…websites and usability is the process-oriented standard (ISO 9241) defined as “the extent to which a product can be used by specified users to achieve specified goals with effectiveness, efficiency, and satisfaction in a specified context of use” (Abran et al. 2003; Agarwal and Venkatesh 2002).”
BackgroundReconciling usability and interactive system architecture using patterns
Seffah, A., Taleb, M., Habieb-Mammar, H., & Abran, A. (2008) · Journal of Systems and Software · doi:10.1016/j.jss.2008.04.037 · Cited by 45
Self-citationDoubleday, E. G., O’Loughlin, V. D., & Doubleday, A. F. (2011) · Anatomical Sciences Education · doi:10.1002/ase.252 · Cited by 48
Agricultural e-government services: An implementation framework and case study
Ntaliani, M. S., Costopoulou, C. I., Karetsos, S., Tambouris, E., & Tarabanis, K. A. (2009) · Computers and Electronics in Agriculture · doi:10.1016/j.compag.2009.09.008 · Cited by 44
Trends & Methods in Chatbot Evaluation
Casas, J., Tricot, M.-O., Khaled, O. A., Mugellini, E., & Cudré-Mauroux, P. (2020) · Companion Publication of the International Conference on Multimodal Interaction (ICMI Companion) · doi:10.1145/3395035.3425319 · Cited by 47
“” [1].”
Beani, E., Menici, V., Ferrari, A., Cioni, G., & Sgandurra, G. (2020) · Frontiers in Neurology · doi:10.3389/fneur.2020.00016 · Cited by 43
An integrated strategy to systematically understand and manage quality in use for web applications
Lew, P., Olsina, L. A., Becker, P., & Zhang, L. (2011) · Requirements Engineering · doi:10.1007/s00766-011-0128-x · Cited by 41
Ramadhan, A., Hidayanto, A. N., Salsabila, G. A., Wulandari, I. F., Jaury, J. A., & Anjani, N. N. (2021) · Education and Information Technologies · doi:10.1007/s10639-021-10613-0 · Cited by 41
“There are several research that study the relationships between learnability and usability (Alves & Nunes, 2016; Abran et al., 2003; Kumar et al., 2015; Weichbroth, 2020; Alotaibi, 2017; Tesavrita et al., 2016; Kabir et al., 2018).”
BackgroundUsability Evaluation of a LMS Mobile Web Interface
Ivanc, D., Vasiu, R., & Onița, M. (2012) · Communications in computer and information science · doi:10.1007/978-3-642-33308-8_29 · Cited by 39
Usability feature selection via MBBAT: A novel approach
Gupta, D. K., & Ahlawat, A. (2017) · Journal of Computational Science · doi:10.1016/j.jocs.2017.06.005 · Cited by 39
A systematic mapping study of API usability evaluation methods
Rauf, I., Troubitsynå, E., & Porres, I. (2019) · Computer Science Review · doi:10.1016/j.cosrev.2019.05.001 · Cited by 39
“[5] took ISO 9241-11 as a baseline for their consolidated model and proposed extensions to it with the following two attributes: “learnability” and “security”.”
BackgroundEducational software usability: Artifact or Design?
Nuland, S. E. V., Eagleson, R. A., & Rogers, K. A. (2016) · Anatomical Sciences Education · doi:10.1002/ase.1636 · Cited by 44
“…e-learningtoolsuccess,andoverallthechoiceofsuccessmetricsshouldbedependentuponthecontextofuseandtheobjectiveofthestudy(DeLoneandMcLean,1992). requirements for office with visual display terminals (ISO 1998; Abran et al., 2003).”
BackgroundA framework for evaluating academic website's quality from students' perspective
Mebrate, T. (2010) · Research Repository (Delft University of Technology) · Cited by 37
Towards an improved tool to facilitate simulation modelling of complex manufacturing systems
Benedettini, O., & Tjahjono, B. (2008) · The International Journal of Advanced Manufacturing Technology · doi:10.1007/s00170-008-1686-z · Cited by 36
“[30], different viewpoints are put together in the ISO 9241 approach when suggesting to measure usability through the performance criteria of effectiveness, efficiency and user satisfaction.”
BackgroundA Systematic and Generalizable Approach to the Heuristic Evaluation of User Interfaces
Alonso-Ríos, D., Mosqueira-Rey, E., & Moret‐Bonillo, V. (2018) · International Journal of Human-Computer Interaction · doi:10.1080/10447318.2018.1424101 · Cited by 35
“…taxonomy is a synthesis of the usability models from ISO 9241 – 11 (ISO 9241-11, 1998), ISO/IEC 9126 – 1, (ISO/IEC 9126-1, 2001), Nielsen (Nielsen, 1993), Preece et al. (Preece et al., 1994), Quesenbery (Quesenbery, 2001), Abran et al. (Abran et al., 2003), and Seffah et al. (Seffah et al., 2006).”
MethodKinsella, B. G., Chow, S., & Kushki, A. (2017) · Frontiers in Robotics and AI · doi:10.3389/frobt.2017.00031 · Cited by 34
“This standard recommends the use of measures of effectiveness, efficiency, and user satisfaction (Abran et al., 2003).”
BackgroundScavenge: an intelligent multi-agent based voice-enabled virtual assistant for LMS
Laeeq, K., & Memon, Z. A. (2019) · Interactive Learning Environments · doi:10.1080/10494820.2019.1614634 · Cited by 33
“Similarly, satisfaction can be evaluated as the percentage of users ’ favourable and unfavourable comments or rating scale (Abran et al., 2003).”
BackgroundMethodWSQF: Comprehensive Software Quality Evaluation Framework and Benchmark Based on SQuaRE
Tsuda, N., Washizaki, H., Honda, K., Nakai, H., Fukazawa, Y., Azuma, M., Komiyama, T., Nakano, T., Suzuki, H., Morita, S., et al. (2019) · IEEE/ACM International Conference on Software Engineering: Software Engineering in Practice (ICSE-SEIP) · doi:10.1109/icse-seip.2019.00045 · Cited by 33
“However, none of these standards are practical solutions that are readily implementable [10] because these definitions focus on the general usage and are abstract [8] [9].”
BackgroundMobile Apps for Older Users – The Development of a Mobile Apps Repository for Older People
García‐Peñalvo, F. J., Conde, M. Á., & Olivera, V. M. (2014) · Lecture notes in computer science · doi:10.1007/978-3-319-07485-6_12 · Cited by 33
“It implies to consider several dimensions that can be different depending on the authors, some of most common are the execution time, performance, final user satisfaction and ease to learn [19].”
BackgroundSaeed, N., Manzoor, M., & Khosravi, P. (2019) · Disability and Rehabilitation Assistive Technology · doi:10.1080/17483107.2019.1578998 · Cited by 31
“Usability characteristics of telecare systems In order to assess the usability characteristics of telecare systems, we adopt the ISO 9126–1 and ISO 9241–11 standards [54].”
MethodA critical analysis of a hierarchy based Usability Model
Gupta, D. K., Ahlawat, A., & Sagar, K. (2014) · International Conference on Contemporary Computing and Informatics (IC3I) · doi:10.1109/ic3i.2014.7019810 · Cited by 30
“…as error tolerance, engagement, effectiveness, efficiency, and ease of learning [25]. d. Abran et al. (2003) proposed extending the ISO 9241- 11 definition by adding two further attributes, namely, learnability (already adopted by IEEE, 1990; ISO/IEC 9126-1, 2001; Nielsen, 1993) and security[2]. e.”
BackgroundA Review of Gaps between Usability and Security/Privacy
Alshamari, M. (2016) · International Journal of Communications Network and System Sciences · doi:10.4236/ijcns.2016.910034 · Cited by 30
“Usability has been defined by a number of standards and studies [6] [7], which consider it as a software quality attribute and specify certain characteristics of it.”
BackgroundUsability Prediction & Ranking of SDLC Models Using Fuzzy Hierarchical Usability Model
Gupta, D. K., Ahlawat, A., & Sagar, K. (2017) · Open Engineering · doi:10.1515/eng-2017-0021 · Cited by 29
Feature selection and evaluation for software usability model using modified moth-flame optimization
Gupta, D. K., Ahlawat, A., Sharma, A., & Rodrigues, J. J. P. C. (2020) · Computing · doi:10.1007/s00607-020-00809-6 · Cited by 29
Weninger, M., Grünbacher, P., Gander, E., & Schörgenhumer, A. (2020) · Proceedings of the ACM on Human-Computer Interaction · doi:10.1145/3394977 · Cited by 29
“We thus suggest that tools should not only provide the functionality to inspect memory anomalies, but they also need to provide guidance [33] to support exploratory learning and learning-by-doing [101] and to increase the tool’s general learnability [1, 80].”
BackgroundASSESSING WEB SITE USABILITY MEASUREMENT
Aziz, N. S. (2013) · International Journal of Research in Engineering and Technology · doi:10.15623/ijret.2013.0209058 · Cited by 29
“Under usability it has 5 attributes such as understandability, learnability, operability, attractiveness and usability compliance [22][33][28].”
BackgroundInfluentialOptimising cognitive load and usability to improve the impact of e-learning in medical education
Davids, M. R., Halperin, M. L., & Chikte, U. M. E. (2015) · African Journal of Health Professions Education · doi:10.7196/ajhpe.569 · Cited by 29
“[22] Design approaches that evaluate and optimise usability are common in the field of software development, but this is still seldom the case with e-learning, especially in the area of medical education.”
BackgroundFeldacker, C., Holeman, I., Murenje, V., Xaba, S., Korir, M., Wambua, B., Makunike-Chikwinya, B., Holec, M. M., Barnhart, S., & Tshimanga, M. (2020) · PLoS ONE · doi:10.1371/journal.pone.0233234 · Cited by 24
Usability Determination Using Multistage Fuzzy System
Gupta, D. K., & Ahlawat, A. (2016) · Procedia Computer Science · doi:10.1016/j.procs.2016.02.042 · Cited by 27
Neuville, R., Pouliot, J., & Billen, R. (2019) · Buildings · doi:10.3390/buildings9070167 · Cited by 27
“In this paper, we refer to the definitions proposed in [29]: 1.”
MethodSalih, S. H., Hamdan, M., Abdelmaboud, A., Abdelaziz, A., Abdelsalam, S., Althobaiti, M. M., Cheikhrouhou, O., Hamam, H., & Alotaibi, F. A. (2021) · Sensors · doi:10.3390/s21248391 · Cited by 27
“The usability is a crucial element that influences software success; it has been evaluated as the most effective factor in the human–computer-interaction (HCI) knowledge field [20], and ISO/IEC 9126 defines it as an essential quality characteristic [21].”
BackgroundAn Integrated Measurement Model for Evaluating Usability Attributes
Hasan, L. A., & Al‐Sarayreh, K. T. (2015) · International Conference on Intelligent Information Processing, Security and Advanced Communication (IPAC) · doi:10.1145/2816839.2816861 · Cited by 27
“[6], where they discussed the concept of usability in terms of the ISO 9241-11 and ISO 9126 standards, they also discussed the limitation of these ISO standards in order to propose an enhanced model aimed at improving the evaluation process of software usability.”
BackgroundUsability inspection: Novice crowd inspectors versus expert
Nasir, M., Ikram, N., & Jalil, Z. (2021) · Journal of Systems and Software · doi:10.1016/j.jss.2021.111122 · Cited by 26
“INTRODUCTION Software usability is the degree to which a software system can be used with satisfaction, efficiency, and effectiveness in a particular environment (Abran et al., 2003).”
BackgroundWeight-modeling of B2C system quality
Stefani, A., & Xenos, M. (2011) · Computer Standards & Interfaces · doi:10.1016/j.csi.2011.01.002 · Cited by 26
An analysis of the factors determining software product quality: A comparative study
Curcio, K., Malucelli, A., Reinehr, S., & Paludo, M. (2016) · Computer Standards & Interfaces · doi:10.1016/j.csi.2016.04.002 · Cited by 26
A Novel Graphical Password Authentication Scheme with Improved Usability
Khodadadi, T., Javadianasl, Y., Rabiei, F., Alizadeh, M., Zamani, M., & Chaeikar, S. S. (2021) · International Symposium on Advanced Electrical and Communication Technologies (ISAECT) · doi:10.1109/isaect53699.2021.9668599 · Cited by 25
Improving the success of simulation projects using 3D visualization and virtual reality
Akpan, I. J., Shanker, M. S., & Razavi, R. (2019) · Journal of the Operational Research Society · doi:10.1080/01605682.2019.1641649 · Cited by 25
The Development of University Website using User Centered Design Method with ISO 9126 Standard
Dzulfiqar, M. D., Khairani, D., & Wardhani, L. K. (2018) · International Conference on Cyber and IT Service Management (CITSM) · doi:10.1109/citsm.2018.8674325 · Cited by 24
“in [1] is evaluating the South African university websites to discover solutions to problems faced by user on certain factor.”
BackgroundTrading off usability and security in user interface design through mental models
Mohamed, M. A., Chakraborty, J., & Dehlinger, J. (2016) · Behaviour and Information Technology · doi:10.1080/0144929x.2016.1262897 · Cited by 24
“Khelifi and Suryn (2003) stated that usability is a central element in productivity and software acceptance.”
BackgroundInfluentialPonce, P., Balderas, D., Peffer, T. E., & Molina, A. (2017) · Energy and Buildings · doi:10.1016/j.enbuild.2017.12.043 · Cited by 24
A Wearable Sensor-Based Exercise Biofeedback System: Mixed Methods Evaluation of Formulift
O’Reilly, M., Slevin, P., Ward, T. E., & Caulfield, B. (2018) · JMIR mhealth and uhealth · doi:10.2196/mhealth.8115 · Cited by 24
“The aim was to assess the system under a number of categories: (1) usability: the extent to which the system can be used by specified users to achieve specified goals with effectiveness, efficiency, and satisfaction in a specified context of use; (2) functionality: the ability of an interface or device to perform acco…”
BackgroundImpact of Constant Visual Biofeedback on User Experience in Virtual Reality Exergames
Kojić, T., Nugyen, L. T., & Voigt‐Antons, J. (2019) · IEEE International Symposium on Multimedia (ISM) · doi:10.1109/ism46123.2019.00068 · Cited by 23
“Usability describes to which degree a user can manage a product to achieve specified goals with effectiveness and satisfaction in a specified context of use [11].”
BackgroundUsability testing of a multimedia e‐learning resource for electrolyte and acid‐base disorders
Davids, M. R., Chikte, U. M. E., Grimmer, K. A., & Halperin, M. L. (2013) · British Journal of Educational Technology · doi:10.1111/bjet.12042 · Cited by 26
A SQuaRE-based software quality evaluation framework and its case study
Nakai, H., Tsuda, N., Honda, K., Washizaki, H., & Fukazawa, Y. (2016) · IEEE Region 10 Conference (TENCON) · doi:10.1109/tencon.2016.7848750 · Cited by 23
“[32] indicated that only 28% of companies apply the ISO/IEC standards to their software products since these standards are not so practical; the ISO/IEC standards are too general and have ambiguous inputs, outputs and metrics [13] [1].”
BackgroundHealth information technology usability evaluation: methods, models, and measures
Yen, P. (n.d.) · ProQuest Demo Repository · Cited by 24
Comparative Study for Evaluating the Usability of Web Based Applications
Kaur, R., & Sharma, B. (2018) · International Conference on Computing Sciences (ICCS) · doi:10.1109/iccs.2018.00023 · Cited by 22
“The International Organization for Standardization (ISO) has developed a variety of models to specify and measure software usability [3].”
Background
Metadata
- Authors
- Abran, A., Khelifi, A., Suryn, W., & Seffah, A.
- Affiliations
- École de Technologie Supérieure (CA)
- Concordia University (CA)
- Corresponding author
- Abran, Alain
- Khelifi, Adel
- Suryn, Witold
- Seffah, Ahmed
- Venue
- Software Quality Journal
- Published
- 2003-11
- Volume
- 11
- Issue
- 4
- Pages
- 325-338
- ISSN
- 0963-9314 (ISSN-L)
- 1573-1367
- OpenAlex
- W1537911176
- Cited by
- 451
- References
- 13
- Citations by year
- 2026: 10 · 2025: 12 · 2024: 21 · 2023: 26 · 2022: 20 · 2021: 25 · 2020: 29 · 2019: 43 · 2018: 27 · 2017: 30 · 2016: 27 · 2015: 25 · 2014: 23 · 2013: 18 · 2012: 22
- FWCI
- 7.86
- Type
- journal article
- Language
- en
- Open access
- closed
- Licence
- Locations
- Software Quality Journal (publishedVersion)
- Topics
- Physical Sciences › Computer Science › Human-Computer Interaction › Usability and User Interface Design
- Physical Sciences › Computer Science › Information Systems › Software Engineering Techniques and Practices
- Physical Sciences › Computer Science › Information Systems › Software Engineering Research
- Keywords
- software usability, ISO standards, usability evaluation, usability model, software quality, normative model, usability measurement, software engineering practices
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