The DOI matches its Crossref record; 8 of the 8 references it cites were found in a registry or an index.
Antecedents and consequences of emotional display rule perceptions.
Abstract
Central to all theories of emotional labor is the idea that individuals follow emotional display rules that specify the appropriate expression of emotions on the job. This investigation examined antecedents and consequences of emotional display rule perceptions. Full-time working adults (N = 152) from a variety of occupations provided self-report data, and supervisors and coworkers completed measures pertaining to the focal employees. Results using structural equation modeling revealed that job-based interpersonal requirements, supervisor display rule perceptions, and employee extraversion and neuroticism were predictive of employee display rule perceptions. Employee display rule perceptions, in turn, were related to self-reported job satisfaction and coworker ratings of employees' emotional displays on the job. Finally, neuroticism had direct negative relationships with job satisfaction and coworker ratings of employees' emotional displays.
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Cites
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Cited by
Ng, T. W. H., & Sorensen, K. L. (2008) · Group & Organization Management · doi:10.1177/1059601107313307 · Cited by 676
A Social Interaction Model Of The Effects Of Emotion Regulation On Work Strain
CÔTÉ, S. (2005) · Academy of Management Review · doi:10.5465/amr.2005.17293692 · Cited by 669
Emotional Labor at a Crossroads: Where Do We Go from Here?
Grandey, A. A., & Gabriel, A. S. (2015) · Annual Review of Organizational Psychology and Organizational Behavior · doi:10.1146/annurev-orgpsych-032414-111400 · Cited by 664
The state of the heart: Emotional labor as emotion regulation reviewed and revised.
Grandey, A. A., & Melloy, R. C. (2017) · Journal of Occupational Health Psychology · doi:10.1037/ocp0000067 · Cited by 474
IS EMOTIONAL LABOR MORE DIFFICULT FOR SOME THAN FOR OTHERS? A MULTILEVEL, EXPERIENCE‐SAMPLING STUDY
JUDGE, T. A., WOOLF, E. F., & HURST, C. (2009) · Personnel Psychology · doi:10.1111/j.1744-6570.2008.01129.x · Cited by 466
Metadata
- Authors
- Diefendorff, J. M., & Richard, E. M.
- Venue
- Journal of Applied Psychology
- Published
- 2003
- Volume
- 88
- Issue
- 2
- Pages
- 284-294
- ISSN
- 0021-9010 (ISSN-L)
- 1939-1854
- OpenAlex
- W2070807394
- Cited by
- 544
- References
- 8
- FWCI
- 35.98
- Type
- journal article
- Language
- en
- Open access
- closed
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Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
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