The DOI matches its Crossref record; 12 of the 12 references it cites were found in a registry or an index.
IS EMOTIONAL LABOR MORE DIFFICULT FOR SOME THAN FOR OTHERS? A MULTILEVEL, EXPERIENCE‐SAMPLING STUDY
Abstract
In response to 2 areas for development in the emotional labor literature—(a) the contemporaneous associations between emotional labor and affective reactions, and (b) whether emotional labor might be more personally costly for some employees than others—this study tested a conceptual model explaining the differential effects of deep and surface acting on job satisfaction and emotional exhaustion via their asymmetrical influences on mood, and whether extraverts fare better when engaging in emotional labor. As expected, surface acting was positively associated with negative mood, and this explained some of the association of surface acting with increased emotional exhaustion and decreased job satisfaction. Contrary to hypotheses, deep acting was unrelated to job satisfaction and was associated with lower positive affect. Extraversion moderated several emotional labor relationships such that, in general, surface and deep acting had more positive (or less negative) effects for extraverts (compared to introverts). Overall, the results support the importance of considering the roles of mood and disposition in the impact of emotional labor.
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Cites
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Gross, J. J. (2002) · Psychophysiology · doi:10.1017/s0048577201393198 · Cited by 4,890 · cited 1×
“In light of evidence that emotion regulation affects emotional experience (see Gross, 2002), it seems likely that mood is not only an outcome of emotional labor but also an important mechanism explaining its link to well-being.”
BackgroundJohn, O. P., & Gross, J. J. (2004) · Journal of Personality · doi:10.1111/j.1467-6494.2004.00298.x · Cited by 2,381
Hiding feelings: The acute effects of inhibiting negative and positive emotion
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“Nevertheless, extraverts are more reactive to positive stimuli ( Larsen & Ketelaar, 1989, 1991 ), so even weak smiles from customers might be encouraging.”
BackgroundInfluentialCross cultural evidence for the fundamental features of extraversion
Lucas, R. E., Diener, E., Grob, A., Suh, E. M., & Shao, L. (2000) · Journal of Personality and Social Psychology · doi:10.1037/0022-3514.79.3.452 · Cited by 713
Cited by
Hülsheger, U. R., Alberts, H. J. E. M., Feinholdt, A., & Lang, J. W. B. (2013) · Journal of Applied Psychology · doi:10.1037/a0031313 · Cited by 1,433
Emotional Labor at a Crossroads: Where Do We Go from Here?
Grandey, A. A., & Gabriel, A. S. (2015) · Annual Review of Organizational Psychology and Organizational Behavior · doi:10.1146/annurev-orgpsych-032414-111400 · Cited by 664
The state of the heart: Emotional labor as emotion regulation reviewed and revised.
Grandey, A. A., & Melloy, R. C. (2017) · Journal of Occupational Health Psychology · doi:10.1037/ocp0000067 · Cited by 474
Beal, D. J. (2015) · Annual Review of Organizational Psychology and Organizational Behavior · doi:10.1146/annurev-orgpsych-032414-111335 · Cited by 436
Pugh, S. D., Groth, M., & Hennig-Thurau, T. (2011) · Journal of Applied Psychology · doi:10.1037/a0021395 · Cited by 350
Metadata
- Authors
- JUDGE, T. A., WOOLF, E. F., & HURST, C.
- Venue
- Personnel Psychology
- Publisher
- Wiley
- Published
- 2009-02-04
- Volume
- 62
- Issue
- 1
- Pages
- 57-88
- ISSN
- 0031-5826 (ISSN-L)
- 1744-6570
- OpenAlex
- W2107674768
- Cited by
- 466
- References
- 12
- FWCI
- 82.49
- Type
- journal article
- Language
- en
- Open access
- closed
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- JUDGE, T. A., WOOLF, E. F., & HURST, C. (2009). IS EMOTIONAL LABOR MORE DIFFICULT FOR SOME THAN FOR OTHERS? A MULTILEVEL, EXPERIENCE‐SAMPLING STUDY. Personnel Psychology. https://doi.org/10.1111/j.1744-6570.2008.01129.x
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