Recovering from an interruption: investigating speed− accuracy trade-offs in task resumption behavior

Brumby, Duncan P.; Cox, Anna L.; Back, Jonathan; Gould, Sandy J. J.

doi:10.1037/a0032696

Cited by 103Personal Information Management and User BehaviorHuman-Automation Interaction and SafetyNeural and Behavioral Psychology Studies

Recovering from an interruption: investigating speed− accuracy trade-offs in task resumption behavior

Brumby, Duncan P., Cox, Anna L., Back, Jonathan, Gould, Sandy J. J.·2013·Journal of Experimental Psychology: Applied

DOI 10.1037/a0032696

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Abstract

Interruptions are disruptive because they take time to recover from, in the form of a resumption lag, and lead to an increase in the likelihood of errors being made. Despite an abundance of work investigating the effect of interruptions on routine task performance, little is known about whether there is a link between how quickly a task is resumed following an interruption (i.e., the duration of the postinterruption resumption lag) and the likelihood that an error is made. Two experiments are reported in which participants were interrupted by a cognitively demanding secondary mental arithmetic task while working on a routine sequential data-entry task. In Experiment 1 the time-cost of making an error on the primary task was varied between conditions. When errors were associated with a high time-cost penalty, participants made fewer errors and resumed the primary task more slowly than when errors were associated with a low time-cost penalty. In Experiment 2 participants were prohibited from resuming the primary task quickly by a 10-s system lockout period following the completion of the interrupting task. This lockout period led to a significant reduction in resumption errors because the lockout prohibited fast, inaccurate task resumptions. Taken together, our results suggest that longer resumption lags following an interruption are beneficial in terms of reducing the likelihood of errors being made. We discuss the practical implications of how systems might be designed to encourage more reflective task resumption behavior in situations where interruptions are commonplace. (PsycINFO Database Record (c) 2013 APA, all rights reserved).

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Interruptions lead to an increase in the likelihood of errors within the recovered task.
“interruptions lead to an increase in the likelihood of errors within the recovered task (Trafton et al., 2011; Brumby et al., 2013).”
From Effect of Redundant Haptic Information on Task Performance during Visuo-Tactile Task Interruption and Recovery (2016) · cites this paper as Brumby et al., 2013
Resuming the primary task requires more time following an interruption (resumption lag).
“resuming the primary task requires more time following an interruption, a phenomenon referred to as resumption lag (Hodgetts and Jones, 2006; Monk et al., 2008; Brumby et al., 2013).”
From Effect of Redundant Haptic Information on Task Performance during Visuo-Tactile Task Interruption and Recovery (2016) · cites this paper as Brumby et al., 2013

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Authors: Brumby, D. P., Cox, A. L., Back, J., & Gould, S. J. J.
Affiliations: University College London (GB)
ORCID: Brumby, Duncan P.
Cox, Anna L.
Back, Jonathan
Gould, Sandy J. J.
Venue: Journal of Experimental Psychology: Applied
Publisher: American Psychological Association (APA)
Published: 2013
Volume: 19
Issue: 2
Pages: 95-107
ISSN: 1076-898X (ISSN-L)
1939-2192
DOI: 10.1037/a0032696
OpenAlex: W2020227520
Cited by: 103
References: 60
Citations by year: 2026: 3 · 2025: 2 · 2024: 9 · 2023: 1 · 2022: 6 · 2021: 9 · 2020: 6 · 2019: 13 · 2018: 6 · 2017: 10 · 2016: 14 · 2015: 13 · 2014: 9 · 2013: 2
FWCI: 27.75
Type: journal article
Language: en
Open access: closed
Locations: Journal of Experimental Psychology Applied (publishedVersion)
PubMed (publishedVersion)
Funders: Engineering and Physical Sciences Research Council (EP/G059063/1 & EP/G043507/1)
Topics: Social Sciences › Decision Sciences › Information Systems and Management › Personal Information Management and User Behavior
Social Sciences › Psychology › Social Psychology › Human-Automation Interaction and Safety
Life Sciences › Neuroscience › Cognitive Neuroscience › Neural and Behavioral Psychology Studies
Keywords: interruptions, task resumption, speed-accuracy trade-off, error rate, mental arithmetic, data entry, task switching, system design
MeSH terms: Adult, Attention, Female, Humans, Male, Mathematics, Memory, Reaction Time, Task Performance and Analysis, Time Factors, Young Adult

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Recovering from an interruption: investigating speed− accuracy trade-offs in task resumption behavior

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