The DOI matches its Crossref record; 88 of the 88 references it cites were found in a registry or an index.
Are anxious workers less productive workers? It depends on the quality of social exchange.
Open accessAbstract
In this article, we draw from Conservation of Resources Theory to advance and test a framework which predicts that emotional exhaustion plays an explanatory role underlying the relation between workplace anxiety and job performance. Further, we draw from social exchange theories to predict that leader-member exchange and coworker exchange will mitigate the harmful effects of anxiety on job performance. Findings across a 3-wave study of police officers supported our model. Emotional exhaustion mediated the link between workplace anxiety and job performance, over and above the effect of cognitive interference. Further, coworker exchange mitigated the positive relation between anxiety and emotional exhaustion, while leader-member exchange mitigated the negative relation between emotional exhaustion and job performance. This study elucidates the effects of workplace anxiety on resource depletion via emotional exhaustion and highlights the value of drawing on social resources to offset the potentially harmful effects of workplace anxiety on job performance.
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Cites
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Cited by
Labrague, L. J., & Santos, J. A. A. (2021) · Journal of Nursing Management · doi:10.1111/jonm.13168 · Cited by 882
Understanding the dark and bright sides of anxiety: A theory of workplace anxiety.
Cheng, B. H., & McCarthy, J. M. (2018) · Journal of Applied Psychology · doi:10.1037/apl0000266 · Cited by 266
Self-citationBecker, W. J., Belkin, L. Y., Conroy, S. A., & Tuskey, S. (2021) · Journal of Management · doi:10.1177/0149206319890655 · Cited by 73
Social exchange theory in leadership research: A problematizing review
Madison, K., Eva, N., De Cieri, H., & Goh, Z. (2025) · The Leadership Quarterly · doi:10.1016/j.leaqua.2025.101924 · Cited by 22
He, X., Gao, Q., Cao, Y., Bian, R., & Wang, X. (. (2024) · PsyCh Journal · doi:10.1002/pchj.747 · Cited by 12
Metadata
- Authors
- McCarthy, J. M., Trougakos, J. P., & Cheng, B. H.
- Venue
- Journal of Applied Psychology
- Published
- 2016-02
- Volume
- 101
- Issue
- 2
- Pages
- 279-291
- ISSN
- 0021-9010 (ISSN-L)
- 1939-1854
- OpenAlex
- W2404732890
- Cited by
- 323
- References
- 88
- FWCI
- 11.99
- Type
- journal article
- Language
- en
- Open access
- hybrid
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Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
