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Vicious and virtuous cycles in ERP implementation: a case study of interrelations between critical success factors

Open access
Akkermans, H, van Helden, K·2002·European Journal of Information Systems
DOI 10.1057/palgrave.ejis.3000418
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Abstract

ERP implementations are complex undertakings. Recent research has provided us with plausible critical success factors (CSFs) for such implementations. This article describes how one list of CSFs (Somers & Nelson, 2001) was used to analyse and explain project performance in one ERP implementation in the aviation industry. In this particular case, poor project performance led to a serious project crisis but this situation was turned around into a success. The list of CSFs employed was found to be helpful and appropriate in explaining both the initial failure and the eventual success of the implementation. CSFs in this case appeared to be highly correlated, ie changes in any one of them would influence most of the others as well. The reversal in performance after the project crisis was caused by substantial changes in attitudes with most of the stakeholders involved, such as top management, project management, project champion and software vendor.

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Citations

Cites

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Metadata

Authors
Akkermans, H., & van Helden, K.
Venue
European Journal of Information Systems
Publisher
Informa UK Limited
Published
2002-03
Volume
11
Issue
1
Pages
35-46
ISSN
  • 0960-085X (ISSN-L)
  • 1476-9344
DOI
10.1057/palgrave.ejis.3000418
OpenAlex
W2118464236
Cited by
743
References
2
FWCI
45.66
Type
journal article
Language
en
Open access
green
Licence
www.springer.com/tdm (unspecified)

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Akkermans, H., & van Helden, K. (2002). Vicious and virtuous cycles in ERP implementation: a case study of interrelations between critical success factors. European Journal of Information Systems. https://doi.org/10.1057/palgrave.ejis.3000418

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