Cited by 70Digital Innovation in IndustriesDigital Transformation in IndustryE-Government and Public Services

Digital transformation in water organizations

Open access
Boyle, Carol, Ryan, Greg, Bhandari, Pratik, Law, Kris M. Y., Gong, Jinzhe, Creighton, Douglas·2022·Journal of Water Resources Planning and Management

Abstract

A rapidly changing digital landscape is shifting government-owned infrastructure utility organizations toward digital transformation. This literature review aims to consider how the characteristics of infrastructure organizations, in particular water organizations, might influence their digital transformation, understand the issues involved in that transformation, and identify the factors that could support digitization pathways for these organizations. The research found that changing technologies, social behaviors, and expectations around digital transformation will continue to push water organizations toward digital transformation. Changing regulatory requirements and a greater focus on increasing efficiency and improving customer relationships will also drive this transformation. A corporatewide focus on digital governance, culture, skills, and knowledge, coupled with “single point of truth” data management, will enable operations, customer and community relations, and smart systems to achieve economic and performance efficiencies, improved customer satisfaction, and better regulatory compliance. Dynamic systems and network modeling may enable government-owned infrastructure organizations to understand their complex nature, internal and external relationships, interdependencies, and current digital maturity. The digital transformation of these organizations will require careful, long-term strategic and organizational planning and commitment.

Integrity signals

Registry

Crossref · 10.1061/(asce)wr.1943-5452.0001555

Cites

141 of 141 references verified0 citation errors · 0 not checkable

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Authors
Boyle, C., Ryan, G., Bhandari, P., Law, K. M. Y., Gong, J., & Creighton, D.
Affiliations
  • Deakin University (AU)
  • Water Services Association of Australia (AU)
Corresponding author
Boyle, Carol
Venue
Journal of Water Resources Planning and Management
Published
2022-07
Volume
148
Issue
7
ISSN
  • 0733-9496 (ISSN-L)
  • 1943-5452
OpenAlex
W4224298441
Cited by
70
References
142
Citations by year
2026: 13 · 2025: 18 · 2024: 13 · 2023: 25 · 2022: 1
FWCI
12.50
Type
journal article
Language
en
Open access
Licence
cc-by
Locations
  • Journal of Water Resources Planning and Management (publishedVersion)
  • Own your potential (DEAKIN) (submittedVersion)
  • Figshare (submittedVersion, cc-by)
Topics
  • Social Sciences › Business, Management and Accounting › Management of Technology and Innovation › Digital Innovation in Industries
  • Physical Sciences › Engineering › Industrial and Manufacturing Engineering › Digital Transformation in Industry
  • Social Sciences › Political Science and International Relations › E-Government and Public Services
Keywords
digital transformation, water utilities, infrastructure organizations, digital governance, organizational culture, smart water systems, regulatory compliance, customer satisfaction, digital maturity, network modeling, strategic planning

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