Digital transformation in water organizations
Open accessAbstract
A rapidly changing digital landscape is shifting government-owned infrastructure utility organizations toward digital transformation. This literature review aims to consider how the characteristics of infrastructure organizations, in particular water organizations, might influence their digital transformation, understand the issues involved in that transformation, and identify the factors that could support digitization pathways for these organizations. The research found that changing technologies, social behaviors, and expectations around digital transformation will continue to push water organizations toward digital transformation. Changing regulatory requirements and a greater focus on increasing efficiency and improving customer relationships will also drive this transformation. A corporatewide focus on digital governance, culture, skills, and knowledge, coupled with “single point of truth” data management, will enable operations, customer and community relations, and smart systems to achieve economic and performance efficiencies, improved customer satisfaction, and better regulatory compliance. Dynamic systems and network modeling may enable government-owned infrastructure organizations to understand their complex nature, internal and external relationships, interdependencies, and current digital maturity. The digital transformation of these organizations will require careful, long-term strategic and organizational planning and commitment.
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Chaos in industry environments
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Determinants of real water losses in the Australian drinking water sector
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The evolution of asset management in the water industry
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A Comparative Study of Data Cleaning Tools
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Towards understanding the anticipated customer benefits of digital water metering
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Strategic modeling to improve services and operation to energy industries' customers
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Next generation cyber-physical water distribution systems
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IoT as a digital enabler of a hyper-connected water utility
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Integrated System of Water Engineering for Smart Residences
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Leveraging Spatiotemporal Redundancy for Sensor Data Imputation in Water Distribution Networks
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- Authors
- Boyle, C., Ryan, G., Bhandari, P., Law, K. M. Y., Gong, J., & Creighton, D.
- Affiliations
- Deakin University (AU)
- Water Services Association of Australia (AU)
- Corresponding author
- Boyle, Carol
- Venue
- Journal of Water Resources Planning and Management
- Published
- 2022-07
- Volume
- 148
- Issue
- 7
- ISSN
- 0733-9496 (ISSN-L)
- 1943-5452
- OpenAlex
- W4224298441
- Cited by
- 70
- References
- 142
- Citations by year
- 2026: 13 · 2025: 18 · 2024: 13 · 2023: 25 · 2022: 1
- FWCI
- 12.50
- Type
- journal article
- Language
- en
- Open access
- green
- figshare.com
- Licence
- cc-by
- Locations
- Journal of Water Resources Planning and Management (publishedVersion)
- Own your potential (DEAKIN) (submittedVersion)
- Figshare (submittedVersion, cc-by)
- Topics
- Social Sciences › Business, Management and Accounting › Management of Technology and Innovation › Digital Innovation in Industries
- Physical Sciences › Engineering › Industrial and Manufacturing Engineering › Digital Transformation in Industry
- Social Sciences › Political Science and International Relations › E-Government and Public Services
- Keywords
- digital transformation, water utilities, infrastructure organizations, digital governance, organizational culture, smart water systems, regulatory compliance, customer satisfaction, digital maturity, network modeling, strategic planning
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Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
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