Cited by 122Telemedicine and Telehealth ImplementationDigital Mental Health InterventionsCounseling Practices and Supervision

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Online counseling: An exploratory survey of Italian psychologists' attitudes towards new ways of interaction

Cipolletta, Sabrina, Mocellin, Damiano·2018·Psychotherapy Research

DOI 10.1080/10503307.2016.1259533

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Abstract

OBJECTIVE: Online counseling may be defined as an interaction between users and mental health professionals that takes place through computer mediated communication technology. This study aimed to investigate the attitudes of Italian psychologists towards different aspects of online counseling provided via email, chat, forums, and videoconference. METHOD: An online questionnaire was administered to a sample of 289 licensed psychologists in the Veneto Region (Italy) in order to collect opinions, preferences, and intentions to use online modalities, along with prior knowledge and practice experiences. RESULTS: Only 18.3% of the respondents had previous experience with online counseling. Overall, the majority of psychologists (62.6%) were favorable towards online counseling, but they also had several reservations about the provision of online diagnosis and therapeutic interventions. Results showed a consistent lack of clarity regarding ethical and penal issues concerning online modalities. CONCLUSIONS: More efforts must be directed to deepening the application of new technologies in the field of psychology in order to enable an ethical and professional practice of online counseling in Italy.

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Authors: Cipolletta, S., & Mocellin, D.
Affiliations: University of Padua (IT)
Corresponding author: Cipolletta, Sabrina
ORCID: Cipolletta, Sabrina
Venue: Psychotherapy Research
Publisher: Informa UK Limited
Published: 2017-01-09
Volume: 28
Issue: 6
Pages: 909-924
ISSN: 1050-3307 (ISSN-L)
1468-4381
DOI: 10.1080/10503307.2016.1259533
OpenAlex: W2569031557
Cited by: 122
References: 66
Citations by year: 2026: 6 · 2025: 8 · 2024: 15 · 2023: 17 · 2022: 24 · 2021: 27 · 2020: 21 · 2019: 2 · 2018: 1 · 2017: 1
FWCI: 6.41
Type: journal article
Language: en
Open access: closed
Locations: Psychotherapy Research (publishedVersion)
PubMed (publishedVersion)
Padua Research Archive (University of Padova) (submittedVersion)
Topics: Health Sciences › Medicine › Public Health, Environmental and Occupational Health › Telemedicine and Telehealth Implementation
Social Sciences › Psychology › Applied Psychology › Digital Mental Health Interventions
Social Sciences › Psychology › Clinical Psychology › Counseling Practices and Supervision
Keywords: online counseling, psychologists' attitudes, computer-mediated communication, email counseling, chat, online forums, videoconferencing, online diagnosis, ethical considerations, professional practice
MeSH terms: Adult, Attitude of Health Personnel, Counseling, Female, Humans, Italy, Male, Middle Aged, Psychology, Telemedicine, Internet

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Online counseling: An exploratory survey of Italian psychologists' attitudes towards new ways of interaction

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