The DOI matches its Crossref record; 7 of the 7 references it cites were found in a registry or an index.
Effects of attributed responsibility and response strategies on organizational reputation: A meta-analysis of situational crisis communication theory research
Overview
The claims and statistics of this paper haven’t been checked yet.
Run the check — free, no account needed. It reads the open-access text and checks the sources it cites.
Integrity signals
Registry
Cites
Statistics
Verification
Claims the paper makes
The claims and statistics of this paper haven’t been checked yet.
Run the check — free, no account needed. It reads the open-access text and checks the sources it cites.
Claims other papers make about this one
Each is checked against this paper’s own text: does it say what the citing paper says it does?
In the citing paper
“Lastly, preventable crises (e.g., organizational misdeeds with harm), associated with high attributions of crisis responsibility, can pose significant reputational threats, such that these crises involve situations where the organization knowingly puts the public at risk or could have avoided the situation (Coombs 2007; Ma and Zhan 2016; Schneider 2024).”
From Artificial Intelligence in Crisis Communication: Investigating Source Effects and Matched Crisis Responses on Stakeholder Perceptions (2026) · cites this paper as Ma and Zhan 2016
In the citing paper
“Prior SCCT work has compared strategy effects across crisis types (e.g., Ma & Zhan, 2016;Park, 2016), but the recent incorporation of moral outrage and a finer delineation of the preventable cluster leave open the question of how particular strategies perform within each type.”
From Distinguishing Moral Outrage and Empathetic Anger: Advancing the Triadic Appraisal Framework of Situational Crisis Communication Theory (2026) · cites this paper as Ma & Zhan, 2016
Self-check
Percentages, sums and reported differences re-computed from the paper’s own numbers.
The self-check needs the paper’s full text.
Citations
Cites
Hunter, J., & Schmidt, F. (2004) · doi:10.4135/9781412985031 · Cited by 3,023
The relation of empathy to prosocial and related behaviors
Eisenberg, N., & Miller, P. A. (1987) · Psychological Bulletin · doi:10.1037/0033-2909.101.1.91 · Cited by 2,672
Meta-Analysis: Recent Developments in Quantitative Methods for Literature Reviews
Rosenthal, R., & DiMatteo, M. R. (2001) · Annual Review of Psychology · doi:10.1146/annurev.psych.52.1.59 · Cited by 1,780
Peterson, R. A. (2001) · Journal of Consumer Research · doi:10.1086/323732 · Cited by 1,258
Field, A. P., & Gillett, R. (2010) · British Journal of Mathematical and Statistical Psychology · doi:10.1348/000711010x502733 · Cited by 1,162
Organizational Reputation: A Review
Lange, D., Lee, P. M., & Dai, Y. (2011) · Journal of Management · doi:10.1177/0149206310390963 · Cited by 960
Dillard, J. P., Weber, K. M., & Vail, R. G. (2007) · Journal of Communication · doi:10.1111/j.1460-2466.2007.00360.x · Cited by 276
Research works printed but not linked: 46
- * Indicates studies that contributed data to the meta-analyses
- 10.1016/j.pubrev.2010.01.001 · DOI
- Benoit, W. L. (2015). Accounts, excuses, and apologies: Image repair theory and research (2nd ed.). Albany, NY: State University of New York Press.
- 10.1086/209284 · DOI · Paper page
- *Chen Z.-F. (2013). How publics in the United States and China respond to crisis communication strategies via social media: A cross-cultural comparative study (Unpublished master’s thesis). University of Georgia Athens Georgia.
- 10.1177/1050651912458923 · DOI
- 10.1016/j.pubrev.2011.09.001 · DOI · Paper page
- 10.1016/j.jbusres.2012.10.005 · DOI · Paper page
- 10.1016/j.pubrev.2010.05.004 · DOI · Paper page
- Cohen, J. (1988). Statistical power analysis for the behavioral sciences (2nd ed.). Hillsdale, NJ: Lawrence Erlbaum.
- 10.1207/s1532754xjprr1003_02 · DOI · Paper page
- 10.1177/0021943604265607 · DOI · Paper page
- 10.1300/J057v12n03_13 · DOI · Paper page
- 10.1057/palgrave.crr.1550049 · DOI · Paper page
- 10.1002/9781118335529.ch23 · DOI
- 10.1207/s1532754xjprr0804_04 · DOI · Paper page
- 10.1207/S1532754XJPRR1304_03 · DOI · Paper page
- 10.1177/089331802237233 · DOI · Paper page
- 10.1016/j.pubrev.2008.04.001 · DOI · Paper page
- 10.1207/S1532754XJPRR1202_2 · doi:10.1207/s1532754xjprr1202_2
- 10.1177/0021943603261748 · DOI · Paper page
- *DeGategno S. Z. (2014). Exploring how two-phase crisis response strategies influence public perceptions of an organization in a corporate social responsibility-related crisis (Unpublished doctoral dissertation). American University Washington DC.
- 10.1002/9781444314885.ch10 · DOI
- 10.1037/h0086893 · DOI
- 10.1080/1062726X.2014.924839 · DOI
- *Griffin, M., Babin, B. J., & Attaway, J. S. (1991). An empirical investigation of the impact of negative public publicity on consumer attitudes and intentions. Advances in Consumer Research, 18, 334–341.
- *Jorgensen, B. K. (1996). Components of consumer reaction to company-related mishaps: A structural equation model approach. Advances in Consumer Research, 23, 346–351.
- 10.1080/1062726X.2013.795867 · DOI
- 10.1177/0146167295211007 · DOI · Paper page
- 10.1207/s1532754xjprr1704_3 · DOI
- 10.1207/s1532754xjprr1603_1 · DOI
- 10.1080/03637756609375482 · DOI · Paper page
- 10.1080/1553118X.2011.596870 · doi:10.1080/1553118x.2011.596870
- 10.1037/0033-2909.86.3.638 · DOI · Paper page
- 10.1016/j.pubrev.2012.01.009 · DOI
- 10.1037/0022-3514.51.3.515 · doi:10.1037/0022-3514.51.3.515 · Paper page
- 10.1080/10627260802520496 · doi:10.1080/10627260802520496
- 10.1080/1062726X.2011.582207 · DOI
- 10.1016/j.pubrev.2012.02.002 · doi:10.1016/j.pubrev.2012.02.002
- *Visscher S. R. (2013). The effect of modality and response strategy on evaluations of credibility and reputation (Unpublished doctoral dissertation). University of Missouri—Columbia Columbia MO.
- 10.1111/j.1467-8551.2007.00557.x · DOI · Paper page
- 10.1207/s1532754xjprr1603_4 · DOI
- 10.1037/1082-989X.3.1.46 · DOI
- 10.1007/978-1-4612-4948-1 · DOI · Paper page
- 10.4324/9781410615749 · DOI · Paper page
- 10.1016/j.pubrev.2011.01.003 · doi:10.1016/j.pubrev.2011.01.003
Cited by
Zhao, X., Zhan, M., & Ma, L. (2020) · Public Relations Review · doi:10.1016/j.pubrev.2020.101944 · Cited by 52
Self-citationIm, W. J., Youk, S., & Park, H. S. (2021) · Public Relations Review · doi:10.1016/j.pubrev.2020.102002 · Cited by 21
Generating Credibility in Crisis: Will an AI-Scripted Response Be Accepted?
Ray, E. C., Merle, P. F., & Lane, K. (2025) · International Journal of Strategic Communication · doi:10.1080/1553118x.2024.2435494 · Cited by 16
Schneider, E., Kyriakopoulos, V., Seo, Y., Hong, N., Lee, M., & Lim, J. S. (2026) · Corporate Reputation Review · doi:10.1057/s41299-026-00254-9 · Cited by 4
Niu, R., Eng, N., & Jin, Y. (2026) · Journal of Public Relations Research · doi:10.1080/1062726x.2026.2667179 · Cited by 2
Metadata
- Authors
- Ma, L., & Zhan, M. (.
- Venue
- Journal of Public Relations Research
- Publisher
- Informa UK Limited
- Published
- 2016-03-03
- Volume
- 28
- Issue
- 2
- Pages
- 102-119
- ISSN
- 1062-726X
- 1532-754X
- Cited by
- 186
- References
- 7
- Language
- en
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.
What counts as a claim ›How we measure confidence ›How we check this ›
Are you an author, or do you see a problem with this page? Request a review
Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.