Cited by 72Customer Service Quality and LoyaltyDiverse Aspects of Tourism ResearchGlobal Healthcare and Medical Tourism

The role of functional and wellness values in visitors’ evaluation of spa experiences

Choi, Youngjoon, Kim, Jihee, Lee, Choong-Ki, Hickerson, Benjamin·2015·Asia Pacific Journal of Tourism Research

Abstract

By responding to the current emphasis on health and wellness in modern society, the spa industry has experienced a rapid growth in the last two decades. To understand the determinants of revisitation and long-term attitudinal loyalty, this study investigated how visitors perceive the potential value of spa experiences. The purpose of this study was to examine the role of two distinct dimensions of perceived value (functional and wellness values) in spa visitors' decision-making process for future behavior. Based on the framework of “quality-perceived value-satisfaction-behavioral intention”, a field survey was conducted to test the mediating role of functional and wellness values in the case of Jinan Red Ginseng Spa located in South Korea. The findings provide further information to explain the underlying mechanisms for increasing spa visitors' behavioral intention to revisit and recommend.

Integrity signals

Registry

Crossref · 10.1080/10941665.2013.877044

Cites

55 of 55 references verified0 citation errors · 0 not checkable

Statistics

Recomputing p-values needs the paper’s full text.

Claims the paper makes

This paper’s full text isn’t openly available, so its claims and self-check weren’t run. The registry and citation checks still apply.

Claims other papers make about this one

Each is checked against this paper’s own text: does it say what the citing paper says it does?

  • When travelers perceive high quality of health and wellness products or services, they may show higher behavioral intentions in this kind of tourism.

    “When travelers perceive high quality of health and wellness products or services, they may show higher behavioral intentions in this kind of tourism [24,65].”

Cites

Flagged first, then by citations

Cited by

Sorted by citations

Authors
Choi, Y., Kim, J., Lee, C.-K., & Hickerson, B.
Affiliations
  • Pennsylvania State University (US)
  • Kyung Hee University (KR)
Corresponding author
Lee, Choong-Ki
Venue
Asia Pacific Journal of Tourism Research
Published
2014-01-08
Volume
20
Issue
3
Pages
263-279
ISSN
  • 1094-1665 (ISSN-L)
  • 1741-6507
OpenAlex
W2167891759
Cited by
72
References
55
Citations by year
2026: 10 · 2025: 5 · 2024: 13 · 2023: 9 · 2022: 9 · 2021: 9 · 2020: 4 · 2019: 6 · 2018: 2 · 2017: 3 · 2016: 1 · 2015: 1
FWCI
3.66
Type
journal article
Language
en
Open access
closed
Locations
  • Asia Pacific Journal of Tourism Research (publishedVersion)
  • NC Digital Online Collection of Knowledge and Scholarship (The University of North Carolina at Greensboro) (submittedVersion)
Topics
  • Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Customer Service Quality and Loyalty
  • Social Sciences › Sociology and Political Science › Diverse Aspects of Tourism Research
  • Health Sciences › Health Professions › General Health Professions › Global Healthcare and Medical Tourism
Keywords
spa tourism, functional value, perceived value, revisit intention, attitudinal loyalty, behavioral intention, customer satisfaction

About these checks

Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.

Statistics and arithmetic are recomputed, not judged.

Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.

What counts as a claim ›How we measure confidence ›How we check this ›

Are you an author, or do you see a problem with this page? Request a review