The DOI matches its Crossref record; 4 of the 4 references it cites were found in a registry or an index.
Emotion Work as a Source of Stress: The Concept and Development of an Instrument
Abstract
This article discussed emotion work as a neglected area in organizational stress research. Emotion work (emotional labour) was defined as the emotional regulation required of the employees in the display of organizationally desired emotions. Based on the existing literature on emotion work and action theory, emotional regulation requirements (sub-scales: the requirement to express positive emotions; the requirement to express and handle negative emotions, the requirement to be sensitive to clients' emotions, and the requirement to show sympathy), emotional regulation possibilities (control), and emotional regulation problems (emotional dissonance) were differentiated. Questionnaires were developed and applied in a sample of employees in a handicapped children's home (N = 83), in the hotel business (N = 175) and employees working in call-centres (N = 250). Scales showed satisfactory reliabilities. Exploratory and confirmatory factor analyses revealed minor problems with discriminant validity of the scales. Construct validation showed that the emotion work scales were both positively and negatively related with psychological health.
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Cites
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Folkman, S. (2013) · Encyclopedia of Behavioral Medicine · doi:10.1007/978-1-4419-1005-9_215 · Cited by 27,833
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Self-citation
Cited by
The Experience of Work-Related Stress across Occupations
Johnson, S., Cooper, C., Cartwright, S., Donald, I., Taylor, P., & Millet, C. (2005) · Journal of Managerial Psychology · doi:10.1108/02683940510579803 · Cited by 1,540
Kristensen, T. S., Hannerz, H., Høgh, A., & Borg, V (2005) · Scandinavian Journal of Work, Environment & Health · doi:10.5271/sjweh.948 · Cited by 1,430
A Social Interaction Model Of The Effects Of Emotion Regulation On Work Strain
CÔTÉ, S. (2005) · Academy of Management Review · doi:10.5465/amr.2005.17293692 · Cited by 669
Cummings, G. G., Tate, K., Lee, S., Wong, C. A., Paananen, T., Micaroni, S. P. M., & Chatterjee, G. E. (2018) · International Journal of Nursing Studies · doi:10.1016/j.ijnurstu.2018.04.016 · Cited by 637
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Emotional dissonance, burnout, and in-role performance among nurses and police officers
Bakker, A. B., & Heuven, E. (2006) · International Journal of Stress Management · doi:10.1037/1072-5245.13.4.423 · Cited by 479
New hope for correctional officers: an innovative program for reducing stress and health risks
McCraty, R., Atkinson, M., Lipsenthal, L., & Arguelles, L. (2009) · Applied Psychophysiology and Biofeedback · doi:10.1007/s10484-009-9087-0 · Cited by 160
Ghislieri, C., Emanuel, F., Molino, M., Cortese, C. G., & Colombo, L. (2017) · Frontiers in Psychology · doi:10.3389/fpsyg.2017.01070 · Cited by 99
Rivkin, W., Diestel, S., & Schmidt, K.-H. (2014) · German Journal of Human Resource Management: Zeitschrift für Personalforschung · doi:10.1177/239700221402800104 · Cited by 100
Nurses’ exhaustion: the role of flow at work between job demands and job resources
Zito, M., Cortese, C. G., & Colombo, L. (2016) · Journal of Nursing Management · doi:10.1111/jonm.12284 · Cited by 64
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Metadata
- Authors
- Zapf, D., Vogt, C., Seifert, C., Mertini, H., & Isic, A.
- Venue
- European Journal of Work and Organizational Psychology
- Publisher
- Informa UK Limited
- Published
- 1999-09
- Volume
- 8
- Issue
- 3
- Pages
- 371-400
- ISSN
- 1359-432X (ISSN-L)
- 1464-0643
- OpenAlex
- W2166469128
- Cited by
- 611
- References
- 4
- FWCI
- 25.63
- Type
- journal article
- Language
- en
- Open access
- closed
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