Effects of tourism CSR on employee psychological capital in the COVID-19 crisis: from the perspective of conservation of resources theory

Mao, Yan; He, Jie; Morrison, Alastair M.; Andres Coca-Stefaniak, J.

doi:10.1080/13683500.2020.1770706

Cited by 367Job Satisfaction and Organizational BehaviorEmployer Branding and e-HRMDiverse Aspects of Tourism Research

Effects of tourism CSR on employee psychological capital in the COVID-19 crisis: from the perspective of conservation of resources theory

Mao, Yan, He, Jie, Morrison, Alastair M., Andres Coca-Stefaniak, J.·2021·Current Issues in Tourism

DOI 10.1080/13683500.2020.1770706

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Abstract

The main purpose of this research was to illustrate how companies contributed to employee psychological capital in tourism during the COVID-19 crisis based on the conservation of resources theory (CoR). Psychological capital including self-efficacy, hope, resilience and optimism is a key source of support at work, especially during challenging events. With threats to health and job security, employee psychological capital was unlikely to recover on its own naturally. However, tourism companies can augment employee psychological capital through corporate social responsibility (CSR). The effects of CSR on employee psychological capital remains unclear. This research examined differing effects of CSR on self-efficacy, hope, resilience and optimism. Based on a survey of 430 employees in tourism in China, the results showed that CSR had positive impacts on employee self-efficacy, hope, resilience and optimism through employee satisfaction with corporate COVID-19 responses. In addition, individual loss orientation strengthened the effects of CSR on employee self-efficacy, hope, resilience and optimism.

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In terms of conservation of resources, psychological resilience is a significant internal resource foundation for facilitating a quick recovery despite stress and pressure.
“In terms of conservation of resources, psychological resilience is a significant internal resource foundation for facilitating a quick recovery despite stress and pressure (Mao et al., 2021).”
From Perceived Destination Restorative Qualities in Wellness Tourism: The Role of Ontological Security and Psychological Resilience (2025) · cites this paper as Mao et al., 2021
According to conservation of resources theory, psychological resilience is considered a key internal resource foundation for facilitating a quick recovery despite stress and pressure.
“According to conservation of resources theory, psychological resilience is considered a key internal resource foundation for facilitating a quick recovery despite stress and pressure (Mao et al., 2021).”
From Perceived Destination Restorative Qualities in Wellness Tourism: The Role of Ontological Security and Psychological Resilience (2025) · cites this paper as Mao et al., 2021

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Authors: Mao, Y., He, J., Morrison, A. M., & Andres Coca-Stefaniak, J.
Affiliations: Hubei University Of Economics (CN)
Hunan University of Science and Technology (CN)
National Kaohsiung University of Hospitality and Tourism (TW)
Business School, Department of Marketing, Events and Tourism, University of Greenwich, London, UK
Corresponding author: He, Jie
ORCID: Mao, Yan
He, Jie
Morrison, Alastair M.
Venue: Current Issues in Tourism
Publisher: Informa UK Limited
Published: 2020-06-01
Volume: 24
Issue: 19
Pages: 2716-2734
ISSN: 1368-3500 (ISSN-L)
1747-7603
DOI: 10.1080/13683500.2020.1770706
OpenAlex: W3032657296
Cited by: 367
References: 61
Citations by year: 2026: 12 · 2025: 40 · 2024: 56 · 2023: 84 · 2022: 98 · 2021: 64 · 2020: 13
FWCI: 69.97
Type: journal article
Language: en
Open access: closed
Locations: Current Issues in Tourism (publishedVersion)
Greenwich Academic Literature Archive (University of Greenwich) (acceptedVersion)
RePEc: Research Papers in Economics (submittedVersion)
Funders: Education Department of Hunan (18b227)
Topics: Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Job Satisfaction and Organizational Behavior
Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Employer Branding and e-HRM
Social Sciences › Sociology and Political Science › Diverse Aspects of Tourism Research
Keywords: corporate social responsibility, tourism industry, COVID-19 pandemic, conservation of resources theory, self-efficacy, hope, resilience, optimism, job security

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Effects of tourism CSR on employee psychological capital in the COVID-19 crisis: from the perspective of conservation of resources theory

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