The effects of police performance on agency trustworthiness and citizen participation
Abstract
We examine the effect of performance information on citizens’ willingness to engage with government. We hypothesize that when performance information is positive, citizens perceive government as trustworthy, which increases proclivity for participation. To validate this framework, we conduct an experiment that tests the effect of police performance on citizens’ perceptions of police trustworthiness and intentions to participate in a neighbourhood watch programme. We find that information about police performance strongly affects perceptions of police trustworthiness. Yet, citizen decisions to participate in the community watch programme are more complex and can be triggered by either positive or negative police performance.
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Public views of criminal justice actors reciprocally shape and are shaped by institutional behavior.
“This approach builds on research showing that public views of criminal justice actors reciprocally shape and are shaped by institutional behavior (20–24).”
From Does civilian oversight impact police legitimacy? (2025) · cites this paper as [21]
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- Authors
- Porumbescu, G. A., Neshkova, M. I., & Huntoon, M.
- Affiliations
- Rutgers, The State University of New Jersey (US)
- Florida International University (US)
- Northern Illinois University (US)
- Corresponding author
- Porumbescu, Gregory A.
- Venue
- Public Management Review
- Publisher
- Informa UK Limited
- Published
- 2018-05-23
- Volume
- 21
- Issue
- 2
- Pages
- 212-237
- ISSN
- 1461-667X (ISSN-L)
- 1471-9037
- 1471-9045
- OpenAlex
- W2803770012
- Cited by
- 45
- References
- 87
- Citations by year
- 2026: 6 · 2025: 6 · 2024: 7 · 2023: 8 · 2022: 7 · 2021: 3 · 2020: 4 · 2019: 3 · 2018: 1
- FWCI
- 11.97
- Type
- journal article
- Language
- en
- Open access
- closed
- Locations
- Public Management Review (publishedVersion)
- RePEc: Research Papers in Economics (submittedVersion)
- Funders
- National Research Foundation of Korea (NRF-2017S1A3A2065838)
- Topics
- Social Sciences › Political Science and International Relations › Policing Practices and Perceptions
- Social Sciences › Public Administration › Public Policy and Administration Research
- Social Sciences › Sociology and Political Science › Social Capital and Networks
- Keywords
- police performance, citizen participation, performance information, neighborhood watch, community policing, public trust in government
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Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.
What counts as a claim ›How we measure confidence ›How we check this ›
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