Explore success factors that impact artificial intelligence adoption on telecom industry in China

Chen, Hong; Li, Ling; Chen, Yong

doi:10.1080/23270012.2020.1852895

Cited by 300Technology Adoption and User BehaviourInnovation Diffusion and ForecastingArtificial Intelligence Applications

Explore success factors that impact artificial intelligence adoption on telecom industry in China

Chen, Hong, Li, Ling, Chen, Yong·2021·Journal of Management Analytics

DOI 10.1080/23270012.2020.1852895

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Abstract

As the core driving force of the new round of informatization development and industrial revolution, the disruptive achievements of artificial intelligence (AI) are rapidly and comprehensively infiltrating into various fields of human activities. Although technologies and applications of AI have been widely studied and factors that affect AI adoption are identified in existing literature, the impact of success factors on AI adoption remains unknown. Accordingly, this paper proposes a framework to explore the impacts of success factors on AI adoption in telecom industry by integrating the technology, organization, and environment (TOE) framework and diffusion of innovation (DOI) theory. Particularly, this framework consists of factors regarding external environment, organizational capabilities, and innovation attributes of AI. The framework is empirically tested with data collected by surveying telecom companies in China. Structural equation modeling is applied to analyze the data. The study provides support for firms’ decision-making and resource allocation regarding AI adoption.

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Several studies in public administration have used the TOE framework to study AI adoption.
“Several studies in public administration have used the TOE framework to study AI adoption (Chen, Ling, and Chen 2021; Desouza, Dawson, and Chenok 2020; Mikalef et al. 2021).”
From Exploring artificial intelligence adoption in public organizations: a comparative case study (2024) · cites this paper as Chen, Ling, and Chen 2021
Numerous studies are conducted on TOE, assessing the factors in successful AI implementation at the individual level in various domains.
“Furthermore, numerous studies are conducted on TOE, assessing the factors in successful AI implementation at the individual level in various domains (Alsheibani et al., 2020; Chen et al., 2021; Oyetunde et al., 2022).”
From Exploring the antecedents of AI adoption for effective HRM practices in the Indian pharmaceutical sector (2023) · cites this paper as Chen et al., 2021

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“Several studies in public administration have used the TOE framework to study AI adoption (Chen, Ling, and Chen 2021; Desouza, Dawson, and Chenok 2020; Mikalef et al. 2021).”
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“Thus, technical capability is the main factor that affects IT adoption, as organizations that can deliver technical solutions effectively and integrate the AI technologies will be successful in adopting the AI applications (Chen et al., 2021).”
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Authors: Chen, H., Li, L., & Chen, Y.
Affiliations: Indiana University East (US)
Old Dominion University (US)
Texas A&M International University (US)
Corresponding author: Chen, Hong
ORCID: Chen, Hong
Li, Ling
Chen, Yong
Venue: Journal of Management Analytics
Publisher: Informa UK Limited
Published: 2020-12-22
Volume: 8
Issue: 1
Pages: 36-68
ISSN: 2327-0012 (ISSN-L)
2327-0039
DOI: 10.1080/23270012.2020.1852895
OpenAlex: W3117699358
Cited by: 300
References: 114
Citations by year: 2026: 38 · 2025: 83 · 2024: 61 · 2023: 47 · 2022: 53 · 2021: 18
FWCI: 29.22
Type: journal article
Language: en
Open access: closed
Locations: Journal of Management Analytics (publishedVersion)
RePEc: Research Papers in Economics (submittedVersion)
Topics: Social Sciences › Decision Sciences › Information Systems and Management › Technology Adoption and User Behaviour
Social Sciences › Decision Sciences › Management Science and Operations Research › Innovation Diffusion and Forecasting
Physical Sciences › Computer Science › Artificial Intelligence › Artificial Intelligence Applications
Keywords: artificial intelligence adoption, telecommunications industry, success factors, technology-organization-environment framework, diffusion of innovation theory, organizational capabilities, external environment, telecommunications companies, China

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Explore success factors that impact artificial intelligence adoption on telecom industry in China

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