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Cited by 238Technology Adoption and User BehaviourERP Systems Implementation and ImpactInformation Technology Governance and Strategy

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Information technology adoption in SMEs: an integrated framework

Nguyen, ThuyUyen H.·2009·International Journal of Entrepreneurial Behavior & Research
DOI 10.1108/13552550910944566
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Abstract

Purpose: The aim of this research is to gain a clearer understanding of information technology (IT) adoption in small and medium‐sized enterprises (SMEs) by analysing and contrasting the current literature. Whilst describing how and why SMEs acquire IT, the paper also seeks to highlight the enablers as well as the inhibitors that influence the adoption process. Design/methodology/approach: The method was a review of literature including empirical research and case studies related to IT adoption from various databases such as Business Premier, Science Direct, JStor and Emerald Insight. Supporting material was accessed from reference books regarding similar concepts and theories. Findings: The literature suggests that SMEs adopt IT for many reasons. In general, the majority of the changes result from pressures from both internal and external sources. In addition to these drivers, there are factors that influence the process either directly or indirectly. Based on these different perspectives the paper proposes a conceptual framework that is composed of those perspectives that are relevant to the adoption of IT in SMEs. Research limitations/implications: This conceptual framework for the IT adoption process is based on the existing literature. It is open to and requires empirical testing to determine its relevance and validity in a practical setting. Originality/value: The paper demonstrates the process of IT adoption in SMEs by combining perspectives from the literature. The framework will help adopters gain a practical overview of the IT adoption process in SMEs.

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Authors
Nguyen, T. H.
Affiliations
Teesside University (GB)
Corresponding author
Nguyen, ThuyUyen H.
Venue
International Journal of Entrepreneurial Behavior & Research
Publisher
Emerald
Published
2009-03-06
Volume
15
Issue
2
Pages
162-186
ISSN
1355-2554 (ISSN-L)
DOI
10.1108/13552550910944566
OpenAlex
W2164384973
Cited by
238
References
3
Citations by year
2026: 6 · 2025: 9 · 2024: 7 · 2023: 18 · 2022: 20 · 2021: 17 · 2020: 22 · 2019: 12 · 2018: 17 · 2017: 17 · 2016: 12 · 2015: 20 · 2014: 24 · 2013: 18 · 2012: 7
FWCI
13.78
Type
journal article
Language
en
Open access
closed
Licence
www.emerald.com/insight/site-policies (tdm)
Locations
  • International Journal of Entrepreneurial Behaviour & Research (publishedVersion)
  • Northumbria Research Link (Northumbria University) (acceptedVersion)
Topics
  • Social Sciences › Decision Sciences › Information Systems and Management › Technology Adoption and User Behaviour
  • Social Sciences › Business, Management and Accounting › Management Information Systems › ERP Systems Implementation and Impact
  • Social Sciences › Business, Management and Accounting › Management Information Systems › Information Technology Governance and Strategy
Keywords
information technology adoption, small and medium-sized enterprises, adoption factors, conceptual framework, information technology acquisition, organizational change

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Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.

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