CoChat
Sign Up
Cited by 142Job Satisfaction and Organizational BehaviorEmployee Performance and ManagementEmployer Branding and e-HRM

The DOI matches its Crossref record, with a small difference in title or year; 3 of the 3 references it cites were found in a registry or an index.

Trust, job satisfaction, perceived organizational performance and turnover intention: A public-private sector comparison in the United Arab Emirates

Zeffane, Rachid, Bani Melhem, Shaker Jamal·2017·Employee Relations
DOI 10.1108/er-06-2017-0135
Open this paper in CoChat — free account

Abstract

Purpose The purpose of this paper is to examine and compare the differential impacts of job satisfaction (JS), trust (T), and perceived organizational performance (POP) on turnover intention (TI) in public and private sector organizations. Design/methodology/approach Draws on a sample of 311 employees from the service sector (129 public and 182 private) in the United Arab Emirates’ (UAE). The main concepts utilized in the study are borrowed from previous research and further tested for validity and reliability. Four main hypotheses are explored. Findings In support of previous research, statistical analysis (t-test) revealed that public sector employees tend to be more satisfied, more trusting, and have less intention to leave their organization. Regression analysis revealed that public sector employees’ TI are most significantly affected by their perceptions of the performance of their organization, with JS, work experience (WE) and education (Ed) also having significant effects. In contrast, private sector employees’ TI was most significantly affected by JS and feelings of trust (T). Research limitations/implications Although very useful, the present study is limited in scope and therefore suffers from some limitations. The sample only includes employees from UAE organizations operating in education, some government institutions and the financial sector. Future research might consider including employees the health sector and other public organizations such as the immigrati…

Overview

Integrity signals

Registry

Crossref · 10.1108/er-06-2017-0135

Cites

3 of 3 references verified0 citation errors · 0 not checkable

Statistics

Recomputing p-values needs the paper’s full text.

Verification

Claims the paper makes

This paper’s full text isn’t openly available, so its claims and self-check weren’t run. The registry and citation checks still apply.

Citations

Cites

Show all 3 references

Research works printed but not linked: 96

  1. 2014, Procedural and distributive justice as mediators of the relationship between interactional justice and work outcomes: an empirical study of the UAE public health care sector, Journal of Applied Business Research, 30, 1091, 10.19030/jabr.v30i4.8657 · DOI
  2. 2008, Emiratization: drawing UAE nationals into their surging economy, The International Journal of Sociology and Social Policy, 28, 365, 10.1108/01443330810900202 · DOI
  3. 2006, Predictors of employee extra-role performance and turnover intentions in the public sector: an integrated model, International Journal of Human Resources Development and Management, 6, 263
  4. AlHawi, N. (2014), “Trust and change: a case study of a university in the UAE higher education sector”, doctoral dissertation, The British University in Dubai (BUiD), available at: http://bspace.buid.ac.ae/bitstream/1234/357/1/100097.pdf (accessed January 24, 2017).
  5. Al-Hummadi, B.A. (2013), “Leadership, employee satisfaction and turnover in the UAE public sector”, unpublished masters thesis, The British University in Dubai (BUiD), available at: http://bspace.buid.ac.ae/bitstream/1234/357/1/100097.pdf (accessed January 24, 2017).
  6. 2003, The role of perceived organizational support and supportive human resource practices in the turnover process, Journal of Management, 29, 99, 10.1177/014920630302900107 · DOI
  7. 2009, Job satisfaction and turnover in the Chinese retail industry, Chinese Management Studies, 3, 356, 10.1108/17506140911007503 · DOI
  8. 2011, Do employees behave differently in public-vs private-sector organizations?: a state-of-the-art review, Public Management Review, 13, 967, 10.1080/14719037.2011.589614 · DOI
  9. 1990, Organizational commitment: a reconceptualization and empirical test of public-private differences, Review of Public Personnel Administration, 10, 23, 10.1177/0734371X9001000303 · DOI
  10. 2014, The relationship between trust, turnover intentions and emotions: an application, European Scientific Journal, 10, 72
  11. 1995, Job satisfaction, mental health, and occupational stress among senior civil servants, Human Relations, 48, 327, 10.1177/001872679504800306 · DOI
  12. 2013, Are public officials really less satisfied than private sector workers? A comparative study in Brazil, Review of Public Administration (Brazil) – Revista de Administração Pública, 47, 1477, 10.1590/S0034-76122013000600007 · DOI
  13. 2005, The effects of control, trust, and justice on salesperson turnover, Journal of Business Research, 56, 241
  14. 1951, An index of job satisfaction, Journal of Applied Psychology, 35, 307
  15. 2008, Does public service motivation really make a difference on the job satisfaction and turnover intentions of public employees?, The American Review of Public Administration, 38, 149, 10.1177/0275074008317248 · DOI
  16. 2016, Correlates and consequences of nursing staff job insecurity, Journal of Health and Human Services Administration, 39, 383, 10.1177/107937391603900303 · DOI
  17. Canipe, J.P. (2006), “Relationships among trust, organizational commitment, perceived organizational support, and turnover intentions”, Dissertation Abstracts International, DAI-B 67/04, Database: OClC WorldCat, available at: https://search.proquest.com/docview/304910754?accountid=42604 (accessed January 27, 2017).
  18. 1997, Advancing the theory of adaptive structuration: the development of a scale to measure faithfulness of appropriation, Information Systems Research, 8, 342, 10.1287/isre.8.4.342 · DOI
  19. 2007, Impact of job satisfaction components on intent to leave and turnover for hospital-based nurses: a review of the research literature, International Journal of Nursing Studies, 44, 297, 10.1016/j.ijnurstu.2006.02.004 · DOI
  20. 1986, Employee turnover: a meta analysis and review with implications for research, Academy of Management Review, 11, 55, 10.5465/amr.1986.4282625 · DOI
  21. 2012, A four-country study of the relationship of affect-based trust to turnover intention, Journal of Applied Social Psychology, 42, 1123, 10.1111/j.1559-1816.2011.00880.x · DOI
  22. Cummings, L.L. and Bromiley, P. (1996), “The organization trust inventory: development and validation”, in Kramer, R.M. and Tyler, T.R. (Eds), Trust in Organizations: Frontiers of Theory and Research, Sage Publications, London, pp. 302-330.
  23. 2010, How much does labour turnover cost? A case study of Australian four-and five-star hotels, International Journal of Contemporary Hospitality Management, 22, 451, 10.1108/09596111011042686 · DOI
  24. 2011, The effects of ethical climate on organizational identification, supervisory trust, and turnover among salespeople, Journal of Business Research, 64, 617, 10.1016/j.jbusres.2010.06.014 · DOI
  25. 1996, The impact of human resource management practices on perceptions of organizational performance, Academy of Management Journal, 39, 949, 10.2307/256718 · DOI
  26. 2014, Predictors of nursing faculty’s job satisfaction and intent to stay in academia, Journal of Professional Nursing, 30, 19, 10.1016/j.profnurs.2013.04.001 · DOI
  27. 2002, Trust in leadership: meta-analytic findings and implications for research and practice, Journal of Applied Psychology, 87, 611, 10.1037/0021-9010.87.4.611 · DOI · Paper page
  28. 2004, The effects of organizational learning culture and job satisfaction on motivation to transfer learning and turnover intention, Human Resource Development Quarterly, 15, 279, 10.1002/hrdq.1104 · DOI
  29. 2014, Influences of HR practices, social exchange, and trust on turnover intentions of public IT professionals, Public Personnel Management, 43, 140, 10.1177/0091026013517875 · DOI
  30. 2004, Co‐worker trust as a social catalyst for constructive employee attitudes, Journal of Managerial Psychology, 19, 608, 10.1108/02683940410551516 · DOI
  31. 1981, Evaluating structural equation models with unobservable variables and measurement error, Journal of Marketing Research, 18, 39, 10.1177/002224378101800104 · DOI · Paper page
  32. 1975, The predictive samples re-use method with applications, Journal of the American Statistical Association, 70, 320
  33. 2010, Mediating role of organizational commitment on HR practices and turnover intention among ICT professionals, Journal of Management Research, 10, 39
  34. 2010, Multivariate Data Analysis
  35. 2015, Correlates of employee turnover intentions in oil and gas industry in the UAE, International Journal of Organizational Analysis, 23, 493, 10.1108/IJOA-11-2014-0821 · DOI
  36. 2006, Nurse turnover: a literature review, International Journal of Nursing Studies, 43, 237, 10.1016/j.ijnurstu.2005.02.007 · DOI
  37. 1997, Job satisfaction and intent to leave, Journal of Social Psychology, 137, 677
  38. 2014, Employee loyalty and engagement in UAE public sector, Employee Relations, 36, 562, 10.1108/ER-07-2013-0098 · DOI
  39. 1989, Construction of a job in general scale: a comparison of global, composite, and specific measures, Journal of Applied Psychology, 74, 193, 10.1037/0021-9010.74.2.193 · DOI
  40. 2011, Determinants of job satisfaction in the UAE: a case study of the Dubai police, Personnel Review, 40, 126, 10.1108/00483481111095555 · DOI
  41. 2017, Is it the job or the support? Examining structural and relational predictors of job satisfaction and turnover intention for nonprofit employees, Nonprofit and Voluntary Sector Quarterly, 46, 652, 10.1177/0899764016685859 · DOI
  42. 1978, Job attachment, satisfaction, and turnover among public sector employees, Journal of Vocational Behavior, 12, 119, 10.1016/0001-8791(78)90013-1 · DOI
  43. 2011, Job satisfaction in public sector and private sector: job satisfaction in public sector and private sector: a comparison, International Journal of Innovation, Management and Technology, 2, 221
  44. 2002, The impact of job satisfaction on turnover intent: a test of a structural measurement model using a national sample of workers, The Social Science Journal, 38, 233
  45. 2010, A study of nurse faculty job satisfaction in community colleges in Florida, Teaching and Learning in Nursing, 5, 16, 10.1016/j.teln.2009.05.001 · DOI
  46. 2003, Predicting registered nurses job satisfaction and intent to leave, Journal of Nursing Administration, 33, 271, 10.1097/00005110-200305000-00003 · DOI
  47. 2008, Exit, voice, loyalty, and pay: evidence from the public workforce, Journal of Public Administration Research and Theory, 18, 647
  48. 2016, Impact of job burnout on satisfaction and turnover intention: do generational differences matter?, Journal of Hospitality & Tourism Research, 40, 210, 10.1177/1096348013495696 · DOI
  49. 2014, Impact of fit, involvement, and tenure on job satisfaction and turnover intention, The Service Industries Journal, 34, 1113, 10.1080/02642069.2014.939644 · DOI
  50. 1999, The effect of the performance appraisal system on trust for management: a field quasi-experiment, Journal of Applied Psychology, 84, 123, 10.1037/0021-9010.84.1.123 · DOI
  51. 1995, An integrative model of organizational trust, Academy of Management Review, 20, 709, 10.5465/amr.1995.9508080335 · DOI · Paper page
  52. 2009, Which reduces IT turnover intention the most: workplace characteristics or job characteristics?, Information & Management, 46, 167, 10.1016/j.im.2009.01.002 · DOI
  53. 2016, Comparing public and private employees’ job satisfaction and turnover intention, MEST Journal, 4, 75, 10.12709/mest.04.04.01.08 · DOI
  54. 2003, Employee involvement, organizational change and trust in management, International Journal of Human Resource Management, 14, 55, 10.1080/09585190210158510 · DOI
  55. 2008, Explaining turnover intention in state government: examining the roles of gender, life cycle, and loyalty, Review of Public Personnel Administration, 28, 120, 10.1177/0734371X08315771 · DOI
  56. 2017, Antecedents of job turnover in educational sector of Pakistan, International Journal of Organizational Leadership, 6, 89, 10.33844/ijol.2017.60404 · DOI
  57. 2013, Effects of ethical climate and supervisory trust on salesperson’s job attitudes and intentions to quit, Journal of Personal Selling & Sales Management, 26, 19
  58. 2008, Effect of ethical climate on turnover intention: linking attitudinal- and stress theory, Journal of Business Ethics, 78, 559, 10.1007/s10551-007-9368-6 · DOI
  59. 1976, Motivating in the public employee- fact vs fiction, Public Personnel Management, 5, 67, 10.1177/009102607600500108 · DOI
  60. 1978, Psychometric Methods
  61. 1994, The assessment of reliability, Psychometric Theory, 3, 248
  62. 2000, Work-family human resource bundles and perceived organizational performance, Academy of Management Journal, 43, 1107, 10.2307/1556339 · DOI
  63. 2014, Comparing turnover drivers: differences and similarities in two economic sectors, Mediterranean Journal of Social Sciences, 5, 148
  64. 2009, Work satisfaction of professional nurses in South Africa: a comparative analysis of the public and private sectors, Human Resources for Health, 7, 7, 10.1186/1478-4491-7-15 · DOI
  65. 2007, An investigation into the factors influencing the adoption of B2B trading exchanges in small businesses, European Journal of Information Systems, 16, 202, 10.1057/palgrave.ejis.3000671 · DOI
  66. 1993, Job satisfaction, Strategic Finance, 74, 24
  67. 2002, Perceived organizational support: a review of the literature, Journal of Applied Psychology, 87, 698, 10.1037/0021-9010.87.4.698 · DOI · Paper page
  68. 2006, Need satisfactions and employee turnover, Personnel Psychology, 10, 327
  69. 1967, A new scale for the measurement of interpersonal trust, Journal of Personality, 35, 651, 10.1111/j.1467-6494.1967.tb01454.x · DOI · Paper page
  70. 2014, The relationship of turnover intention with job satisfaction, job performance, leader member exchange, emotional intelligence and organizational commitment, International Journal of Learning & Development, 4, 241
  71. 1998, Non-probability sampling for WWW surveys: a comparison of methods, international, Journal of Market Research, 40, 307
  72. 1993, A comparison of job satisfaction between public and private sector managers, Public Administration Quarterly, 17, 68
  73. 2007, An integrative model of organisational trust: past, present, and future, Academy of Management Review, 32, 344, 10.5465/amr.2007.24348410 · DOI · Paper page
  74. 2003, Research Methodology for Business
  75. 2009, Linking empowerment and job enrichment to turnover intention: the influence of job satisfaction, International Review of Public Administration, 14, 13, 10.1080/12294659.2009.10805152 · DOI
  76. 2011, Effect of psychological contract violation on organizational commitment, trust and turnover intention in private and public sector Indian organizations, Vision: The Journal of Business Perspective, 15, 209, 10.1177/097226291101500301 · DOI
  77. 1997, The effects of job-related stress and job satisfaction on probation officers’ inclinations to quit, American Journal of Criminal Justice, 21, 213, 10.1007/BF02887450 · DOI
  78. 2012, Workplace passion as a moderator for workplace deviant behaviour–job satisfaction relationship: a comparative study between public sector and private sector managers, Asia-Pacific Journal of Management Research and Innovation, 8, 517, 10.1177/2319510X13481914 · DOI
  79. 1990, Job satisfaction among early labor force participants: unexpected outcomes in public and private sector comparisons, Review of Public Personnel Administration, 10, 4, 10.1177/0734371X9001000302 · DOI
  80. Stocks, M.H. and Hardin, J.R. (2001), “A comparison of job attitudes and turnover intentions among CPAs in public, private and governmental work settings”, in Khondar, K., (Ed.), Advances in Accounting Behavioral Research, Book Series Editor, Vol. 4, ISBN: 978-0-7623-0784-5, Emerald, London, pp. 233-259. · DOI
  81. 1974, Cross-validatory choice and assessment of statistical predictions, Journal of the Royal Statistical Society, 36, 111, 10.1111/j.2517-6161.1974.tb00994.x · DOI · Paper page
  82. Suliman, A. (2006), “HRM in the United Arab Emirates”, in Budhwar, P.S. and Mellahi, K. (Eds), Managing Human Resources in the Middle East, Routledge, London, pp. 59-78.
  83. 2013, Perceived work climate and employee performance in public security organizations in the UAE, Transforming Government: People, Process and Policy, 7, 410, 10.1108/TG-03-2012-0001 · DOI
  84. 2012, Organizational justice, commitment and performance in developing countries: the case of the UAE, Employee Relations, 35, 98, 10.1108/01425451311279438 · DOI
  85. 2015, Examining transformational leadership, job satisfaction, organizational commitment and organizational trust in Turkish hospitals: public servants versus private sector employees, The International Journal of Human Resource Management, 26, 1259, 10.1080/09585192.2014.939987 · DOI
  86. 2002, The influence of nurses’ working motivation and job satisfaction on intention to quit an empirical investigation in Taiwan, International Journal of Nursing Studies, 39, 867
  87. 2005, Perceptions of politics and perceived performance in public and private organisations: a test of one model across two sectors, Policy & Politics, 33, 251, 10.1332/0305573053870185 · DOI
  88. 2012, Comparing public and private employees’ job satisfaction and turnover, Public Personnel Management, 41, 557, 10.1177/009102601204100310 · DOI
  89. 1994, Power, politics, and other reasons why senior executives leave the federal government., Public Administration Review, 54, 12, 10.2307/976492 · DOI
  90. 2016, Is it the human resource policy to blame?: examining intention to quit among women managers in Arab middle eastern context, Gender in Management, 31, 479, 10.1108/GM-11-2015-0094 · DOI
  91. 2016, Effects of job stress on self-esteem, job satisfaction, and turnover intention, Journal of Transnational Management, 21, 29, 10.1080/15475778.2016.1120613 · DOI
  92. 2002, Nursing turnover in Taiwan: a meta-analysis of related factors, International Journal of Nursing Studies, 39, 573
  93. 1994, Patterns of organizational commitment and perceived management style: a comparison of public and private sector employees, Human Relations, 47, 977, 10.1177/001872679404700806 · DOI
  94. 2008, Exploring the differential impact of job satisfaction on employee attendance and conduct: the case of a utility company in the United Arab Emirates, Employee Relations, 30, 237, 10.1108/01425450810866514 · DOI
  95. 2017, Employee empowerment and turnover intention in the US federal bureaucracy, The American Review of Public Administration, 47, 4, 10.1177/0275074015583712 · DOI
  96. 2011, Organizational climate and turnover in Islamic banking in the UAE, International Journal of Islamic and Middle Eastern Finance and Management, 4, 308, 10.1108/17538391111186555 · DOI

Cited by

Sorted by citations

See all 142

Metadata

Authors
Zeffane, R., & Bani Melhem, S. J.
Affiliations
University of Sharjah (AE)
Venue
Employee Relations
Publisher
Emerald
Published
2017-11-06
Volume
39
Issue
7
Pages
1148-1167
ISSN
0142-5455 (ISSN-L)
DOI
10.1108/er-06-2017-0135
OpenAlex
W2760518052
Cited by
142
References
3
Citations by year
2026: 4 · 2025: 13 · 2024: 24 · 2023: 19 · 2022: 27 · 2021: 20 · 2020: 15 · 2019: 9 · 2018: 9 · 2017: 1
FWCI
16.78
Type
journal article
Language
en
Open access
closed
Licence
www.emerald.com/insight/site-policies (tdm)
Locations
Employee Relations (publishedVersion)
Topics
  • Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Job Satisfaction and Organizational Behavior
  • Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Employee Performance and Management
  • Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Employer Branding and e-HRM
Keywords
turnover intention, job satisfaction, trust, perceived organizational performance, public sector employees, private sector employees, public-private comparison, employee retention, United Arab Emirates, service employees

About these checks

Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.

Statistics and arithmetic are recomputed, not judged.

Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.

What counts as a claim ›How we measure confidence ›How we check this ›

Are you an author, or do you see a problem with this page? Request a review

How to cite

Cite CoChat for the checks on this page, and the paper for its own findings.

This page
CoChat. (2026). Citation check: Trust, job satisfaction, perceived organizational performance and turnover intention: A public-private sector comparison in the United Arab Emirates. https://app.cochat.ai/papers/10.1108/er-06-2017-0135
The paper
Zeffane, R., & Bani Melhem, S. J. (2017). Trust, job satisfaction, perceived organizational performance and turnover intention: A public-private sector comparison in the United Arab Emirates. Employee Relations. https://doi.org/10.1108/er-06-2017-0135