The DOI matches its Crossref record; 2 of the 2 references it cites were found in a registry or an index.
Airbnb – an exploration of value co-creation experiences in Jamaica
Abstract
Purpose: Drawing upon the theoretical framework of the service-dominant (S-D) logic, value co-creation and social practices, this paper aims to investigate how value is co-created among guests, hosts and the wider local community in the sharing economy context of Airbnb. Design/methodology/approach: A qualitative enquiry through an online content analysis was applied to thematically analyse Airbnb online guest reviews to explore the value-co-creation practices in local tourist experiences in Jamaica. Findings: Based on Airbnb guest and host engagements, a theoretical framework emerges, depicting integrated operant and operand resources, host–guest value co-creation practices embedded in the destination’s authentic culture and specific value outcomes. Research limitations/implications: Being grounded in the geographical and cultural context of Airbnbs in Jamaica, the findings are transferable to similar platforms of the sharing economy, tourism contexts and destinations. Practical implications: Critical implications unfold for Airbnb accommodation providers, destination stakeholders and policymakers by revealing a specific set of nuanced social practices that need to occur for local authentic experiences and value to be co-created among guests, hosts and the wider local community. Originality/value: The paper makes an original contribution to knowledge by being one of the first studies to apply a S-D logic lens to the Airbnb sharing economy. It breaks down resource integration, host – guest value co-creation practices and value outcomes that occur for experiences and value to emerge in an Airbnb hospitality context.
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In the citing paper
“they extend zero marginal costs to the supply side of the business whereby the cost of adding one additional supplier is also close to zero”
From Platforms in the peer-to-peer sharing economy (2019) · cites this paper as Johnson, 2017
In the citing paper
“Some consumers are attracted to collaborative consumption due to sharing economy ethos which include consumers' belief that platforms provide income for locals and support a community's well-being, and that the offerings are more authentic (e.g. the benefits of a local home for Airbnb; Guttentag et al., 2018;Johnson and Neuhofer, 2017;So et al., 2018).”
From Platforms in the peer-to-peer sharing economy (2019) · cites this paper as Johnson and Neuhofer, 2017
In the citing paper
“Some consumers are attracted to collaborative consumption due to sharing economy ethos which include consumers' belief that platforms provide income for locals and support a community's well-being, and that the offerings are more authentic (e.g. the benefits of a local home for Airbnb; Guttentag et al., 2018;Johnson and Neuhofer, 2017;So et al., 2018).”
From Platforms in the peer-to-peer sharing economy (2019) · cites this paper as Johnson and Neuhofer, 2017
In the citing paper
“Some consumers are attracted to collaborative consumption due to sharing economy ethos which include consumers' belief that platforms provide income for locals and support a community's well-being, and that the offerings are more authentic (e.g. the benefits of a local home for Airbnb; Guttentag et al., 2018;Johnson and Neuhofer, 2017;So et al., 2018).”
From Platforms in the peer-to-peer sharing economy (2019) · cites this paper as Johnson and Neuhofer, 2017
In the citing paper
“Furthermore, platform businesses tend to be more innovative and have offerings that are perceived as new, interesting, attractive and novel (Guttentag et al., 2018;Johnson and Neuhofer, 2017;Mao and Lyu, 2017;So et al., 2018), and thereby create unique experience expectations (Mao and Lyu, 2017).”
From Platforms in the peer-to-peer sharing economy (2019) · cites this paper as Johnson and Neuhofer, 2017
In the citing paper
“Repurchase intentions are formed in the initial transactions ( Johnson and Neuhofer, 2017;Mao and Lyu, 2017;So et al., 2018).”
From Platforms in the peer-to-peer sharing economy (2019) · cites this paper as Johnson and Neuhofer, 2017
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Cited by
Sorted by citations
Platforms in the peer-to-peer sharing economy
Wirtz, J., So, K. K. F., Mody, M. A., Liu, S. Q., & Chun, H. H. (2019) · Journal of Service Management · doi:10.1108/josm-11-2018-0369 · Cited by 414
Metadata
- Authors
- Johnson, A.-G., & Neuhofer, B.
- Affiliations
- Bournemouth University (GB)
- Fachhochschule Salzburg (AT)
- Venue
- International Journal of Contemporary Hospitality Management
- Publisher
- Emerald
- Published
- 2017-09-11
- Volume
- 29
- Issue
- 9
- Pages
- 2361-2376
- ISSN
- 0959-6119 (ISSN-L)
- OpenAlex
- W2737820900
- Cited by
- 184
- References
- 2
- Citations by year
- 2026: 8 · 2025: 15 · 2024: 15 · 2023: 22 · 2022: 31 · 2021: 24 · 2020: 36 · 2019: 25 · 2018: 8
- FWCI
- 31.85
- Type
- journal article
- Language
- en
- Open access
- closed
- Locations
- International Journal of Contemporary Hospitality Management (publishedVersion)
- Topics
- Social Sciences › Business, Management and Accounting › Marketing › Sharing Economy and Platforms
- Social Sciences › Business, Management and Accounting › Marketing › Service and Product Innovation
- Social Sciences › Business, Management and Accounting › Tourism, Leisure and Hospitality Management › Diverse Aspects of Tourism Research
- Keywords
- Airbnb, value co-creation, service-dominant logic, sharing economy, host-guest interactions, social practices, local communities, guest reviews
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