The DOI matches its Crossref record; 9 of the 9 references it cites were found in a registry or an index.
Consumer adoption of mobile banking in Jordan
Abstract
Purpose: – The purpose of this paper is to propose and examine a conceptual model that best explains the key factors influencing Jordanian customers' intention to adopt mobile banking (MB). Design/methodology/approach: – The proposed conceptual model was based on the Technology Acceptance Model (TAM). This was extended by adding perceived risk and self-efficacy as an external factors. Structural equation modelling (SEM) was conducted to analyse the data collected from the field survey questionnaires administered to a convenience sample of Jordanian banking customers. Findings: – The results showed that behavioural intention is significantly influenced by perceived usefulness, perceived ease of use, and perceived risk. Research limitations/implications: – Practical and theoretical implications for both Jordanian banks and researchers in the MB context are also discussed in the concluding section. Originality/value: – MB-related issues are yet to be examined empirically in the Jordanian context. This submission has attempted to fill this gap by empirically examining some of the important factors influencing the adoption of MB from the Jordanian customers’ perspective.
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Cites
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Alalwan, A. A., Rana, N. P., Dwivedi, Y. K., & Algharabat, R. (2017) · Telematics and Informatics · doi:10.1016/j.tele.2017.05.008 · Cited by 1,123
Self-citationThe roles of initial trust and perceived risk in public’s acceptance of automated vehicles
Zhang, T., Tao, D., Qu, X., Zhang, X., Lin, R., & Zhang, W. (2019) · Transportation Research Part C: Emerging Technologies · doi:10.1016/j.trc.2018.11.018 · Cited by 837
Alalwan, A. A., Dwivedi, Y. K., Rana, N. P., & Algharabat, R. (2018) · Journal of Retailing and Consumer Services · doi:10.1016/j.jretconser.2017.08.026 · Cited by 576
Self-citationConsumer attitude and intention to adopt mobile wallet in India – An empirical study
Chawla, D., & Joshi, H. (2019) · International Journal of Bank Marketing · doi:10.1108/ijbm-09-2018-0256 · Cited by 518
Vimalkumar, M., Sharma, S. K., Singh, J. B., & Dwivedi, Y. K. (2021) · Computers in Human Behavior · doi:10.1016/j.chb.2021.106763 · Cited by 402
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Metadata
- Authors
- Alalwan, A. A., Dwivedi, Y. K., Rana, N. P. P., & Williams, M. D.
- Venue
- Journal of Enterprise Information Management
- Publisher
- Emerald
- Published
- 2016-02-08
- Volume
- 29
- Issue
- 1
- Pages
- 118-139
- ISSN
- 1741-0398 (ISSN-L)
- 1758-7409
- OpenAlex
- W2271987746
- Cited by
- 507
- References
- 9
- FWCI
- 72.47
- Type
- journal article
- Language
- en
- Open access
- closed
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- Alalwan, A. A., Dwivedi, Y. K., Rana, N. P. P., & Williams, M. D. (2016). Consumer adoption of mobile banking in Jordan. Journal of Enterprise Information Management. https://doi.org/10.1108/jeim-04-2015-0035
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Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
