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Cited by 335ERP Systems Implementation and ImpactCorporate Governance and ManagementTechnology Adoption and User Behaviour

Critical success factors of enterprise resource planning systems implementation success in China

Liang Zhang, Lee, M.K.O., Zhe Zhang, Banerjee, P.·2003·36th Annual Hawaii International Conference on System Sciences, 2003. Proceedings of the
DOI 10.1109/hicss.2003.1174613
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Abstract

ERP implementation issues have been given much attention since two decades ago due to its low implementation success. Nearly 90 percent of ERP implementations are late or over budget (Martin, 1998) and the success rate with ERP implementation is about 33%. In China, the success rate of implementing ERP systems is extremely low at 10% (Zhu and Ma, 1999) which is much lower than that in West countries. This study attempts to study critical success factors affecting enterprise resource planning (ERP) systems implementation success in China with focus on both generic and unique factors. User satisfaction and White's ABCD classification method are used to judge whether an ERP system implementation is a success or a failure. Survey methodology and structural equation modeling technique of PLS-graph are used to collect and analyze data. Discussions on the results of data analysis are made.

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  • Earlier studies on ERP systems that focused on critical success factors have identified user participation and involvement as an important factor for successful ERP implementation.

    “Earlier studies on ERP systems that focused on critical success factors, such as Al-Fawaz et al. [2]; Esteves et al. [12]; Zhang et al. [33], have identified user participation and involvement as one the important factors for successful ERP implementation.”

    From Enterprise Resource Planning (ERP) System Implementation: A Case for User Participation (2013) · cites this paper as Zhang et al. [33]

  • ERP implementations are expensive and complex undertakings, but once successfully implemented, significant improvements can be achieved such as easier access to reliable information, elimination of redundant data and operations, reduction of cycle times, increased efficiency hence reducing costs.

    “ERP implementations are expensive and complex undertakings, but once they are successfully implemented, significant improvements can be achieved such as easier access to reliable information, elimination of redundant data and operations, reduction of cycle times, increased efficiency hence reducing costs (Zhang et al. [33]).”

    From Enterprise Resource Planning (ERP) System Implementation: A Case for User Participation (2013) · cites this paper as Zhang et al. [33]

  • There are two main areas of user participation when implementing an ERP system: participation in definition of the company's ERP system needs and participation in implementation of the ERP.

    “There are two main areas of user participation when a company or organization decides to implement an ERP system (Esteves et.al. [13]).”

    From Enterprise Resource Planning (ERP) System Implementation: A Case for User Participation (2013) · cites this paper as Zhang et al. [33]

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Authors
Zhang, L., Lee, M. K. O., Zhang, Z., & Banerjee, P.
Affiliations
  • City University of Hong Kong (HK)
  • Northeastern University (CN)
ORCID
Venue
36th Annual Hawaii International Conference on System Sciences, 2003. Proceedings of the
Publisher
IEEE
Published
2003
Pages
10 pp.
ISSN
1530-1605 (ISSN-L)
DOI
10.1109/hicss.2003.1174613
OpenAlex
W2123356536
Cited by
335
References
32
Citations by year
2026: 2 · 2025: 2 · 2024: 3 · 2023: 2 · 2022: 7 · 2021: 6 · 2020: 10 · 2019: 10 · 2018: 8 · 2017: 18 · 2016: 11 · 2015: 29 · 2014: 30 · 2013: 38 · 2012: 19
FWCI
16.52
Type
conference paper
Language
en
Open access
closed
Locations
Hawaii International Conference on System Sciences (HICSS) (publishedVersion)
Topics
  • Social Sciences › Business, Management and Accounting › Management Information Systems › ERP Systems Implementation and Impact
  • Social Sciences › Business, Management and Accounting › Strategy and Management › Corporate Governance and Management
  • Social Sciences › Decision Sciences › Information Systems and Management › Technology Adoption and User Behaviour
Keywords
enterprise resource planning, ERP implementation success, success factors, implementation failure, user satisfaction, Chinese enterprises

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