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Cited by 335ERP Systems Implementation and ImpactCorporate Governance and ManagementTechnology Adoption and User Behaviour

The DOI matches its Crossref record, with a small difference in title or year; 31 of the 32 references it cites were found in a registry or an index.

Critical success factors of enterprise resource planning systems implementation success in China

Liang Zhang, Lee, M.K.O., Zhe Zhang, Banerjee, P.·2003·36th Annual Hawaii International Conference on System Sciences, 2003. Proceedings of the
DOI 10.1109/hicss.2003.1174613
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Abstract

ERP implementation issues have been given much attention since two decades ago due to its low implementation success. Nearly 90 percent of ERP implementations are late or over budget (Martin, 1998) and the success rate with ERP implementation is about 33%. In China, the success rate of implementing ERP systems is extremely low at 10% (Zhu and Ma, 1999) which is much lower than that in West countries. This study attempts to study critical success factors affecting enterprise resource planning (ERP) systems implementation success in China with focus on both generic and unique factors. User satisfaction and White's ABCD classification method are used to judge whether an ERP system implementation is a success or a failure. Survey methodology and structural equation modeling technique of PLS-graph are used to collect and analyze data. Discussions on the results of data analysis are made.

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Crossref · 10.1109/hicss.2003.1174613

Cites

31 of 31 references verified0 citation errors · 0 not checkable

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Citations

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Show all 32 references

Research works printed but not linked: 2

  1. martin, 1998, An ERP Strategy, Fortune, 95
  2. sum, 1997, Contextual Elements of Critical Success Factors in MRP Implementation, Production and Inventory Management Journal, 77

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Metadata

Authors
Zhang, L., Lee, M. K. O., Zhang, Z., & Banerjee, P.
Affiliations
  • City University of Hong Kong (HK)
  • Northeastern University (CN)
ORCID
Venue
36th Annual Hawaii International Conference on System Sciences, 2003. Proceedings of the
Publisher
IEEE
Published
2003
Pages
10 pp.
ISSN
1530-1605 (ISSN-L)
DOI
10.1109/hicss.2003.1174613
OpenAlex
W2123356536
Cited by
335
References
32
Citations by year
2026: 2 · 2025: 2 · 2024: 3 · 2023: 2 · 2022: 7 · 2021: 6 · 2020: 10 · 2019: 10 · 2018: 8 · 2017: 18 · 2016: 11 · 2015: 29 · 2014: 30 · 2013: 38 · 2012: 19
FWCI
16.52
Type
conference paper
Language
en
Open access
closed
Locations
Hawaii International Conference on System Sciences (HICSS) (publishedVersion)
Topics
  • Social Sciences › Business, Management and Accounting › Management Information Systems › ERP Systems Implementation and Impact
  • Social Sciences › Business, Management and Accounting › Strategy and Management › Corporate Governance and Management
  • Social Sciences › Decision Sciences › Information Systems and Management › Technology Adoption and User Behaviour
Keywords
enterprise resource planning, ERP implementation success, success factors, implementation failure, user satisfaction, Chinese enterprises

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