The Internet-of-Things Meets Business Process Management. A Manifesto
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The Internet of Things (IoT) refers to a network of connected devices that collects and exchanges data through the Internet. These things can be artificial or natural and interact as autonomous agents that form a complex system. In turn, business process management (BPM) was established to analyze, discover, design, implement, execute, monitor, and evolve collaborative business processes within and across organizations. While the IoT and BPM have been regarded as separate topics in research and in practice, we strongly believe that, on the one hand, the management of IoT applications will greatly benefit from BPM concepts, methods, and technologies. On the other hand, the IoT poses challenges that will require enhancements and extensions of the current state of the art in the BPM field. In this article, we question the extent to which these two paradigms can be combined, and we discuss emerging challenges and intersections from a research and practitioner's point of view in terms of complex software systems development.
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Although IoT data quality is acknowledged as a problem in IoT-enhanced BPM, there is little literature proposing methods to address data quality in this context.
“Although IoT data quality is acknowledged as a problem in IoT-enhanced BPM [11,31,36], there is little literature proposing methods to address data quality in this context.”
From Case-Based Data Quality Management for IoT Logs: A Case Study Focusing on Detection of Data Quality Issues (2025) · cites this paper as [31]
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BackgroundConformance Checking of a Longwall Shearer Operation Based on Low-Level Events
Szpyrka, M., Brzychczy, E., Napieraj, A., Korski, J., & Nalepa, G. J. (2020) · Energies · doi:10.3390/en13246630 · Cited by 9 · see citing works
“In this context, IoT data, such as events, delivered via in-memory databases or complex event processing can be useful [13].”
BackgroundLinac: A Smart Environment Simulator of Human Activities
Federico, G. D., Nikolajsen, E. R., Azam, M., & Burattin, A. (2022) · Lecture notes in business information processing · doi:10.1007/978-3-030-98581-3_5 · Cited by 8 · see citing works
Arellanes, D. (2021) · IEEE Systems Man and Cybernetics Magazine · doi:10.1109/msmc.2021.3062822 · Cited by 8 · see citing works
“Unlike traditional enterprise systems, IoT systems are moving towards environments full of complex interactions, as a consequence of the overwhelming number of objects available worldwide [1]–[3].”
BackgroundLocation-aware business process modeling and execution
Poss, L., & Schönig, S. (2024) · Software & Systems Modeling · doi:10.1007/s10270-024-01224-7 · Cited by 7 · see citing works
“The data collected through IoT can be leveraged to establish intelligent environments that respond to both user and organizational requirements, thereby enhancing process efficiency and effectiveness [23, 24].”
Approaches for IoT-enhanced predictive process monitoring
Bertrand, Y., Stevens, A., Deforce, B., Smedt, J. D., Weerdt, J. D., & Serral, E. (2025) · Process Science · doi:10.1007/s44311-025-00011-x · Cited by 8 · see citing works
“The challenge of the scope of relevance of the IoT data refers to the fact that it is not always known which process and activity instance(s) each IoT data measurement relates to (Koschmider et al. 2020; van Eck et al. 2016).”
Seiger, R., Kurz, A. F., & Franceschetti, M. (2025) · Future Generation Computer Systems · doi:10.1016/j.future.2025.107987 · Cited by 8 · see citing works
Role of IoT in Industrial Transformation and Marketing Management
Naim, A., & Alqahtani, H. (2023) · Advances in marketing, customer relationship management, and e-services book series · doi:10.4018/978-1-6684-8166-0.ch005 · Cited by 7 · see citing works
Human-Sensing Platforms and Ethical Considerations Throughout Their Data Life-Cycles
Lee, S. U., Paik, H.-Y., & Kanhere, S. S. (2024) · IEEE Internet of Things Magazine · doi:10.1109/iotm.001.2300148 · Cited by 7 · see citing works
“This data reveals how “things” and people interact, better integration [8].”
BackgroundAn Expert-Validated Bridging Model for IoT Process Mining
Bertrand, Y., Weerdt, J. D., & Serral, E. (2024) · Business & Information Systems Engineering · doi:10.1007/s12599-023-00849-0 · Cited by 7 · see citing works
“A distinction between the two accepta-tions of the term is recognized in IoT PM research (Koschmider et al. 2020; Tax et al. 2018).”
Kirikkayis, Y., Gallik, F., & Reichert, M. (2022) · Lecture notes in computer science · doi:10.1007/978-3-031-17604-3_7 · Cited by 7 · see citing works
“Data from traditional repositories such as databases and data warehouses are not sufficient for IoT-aware decision making [1].”
BackgroundMethodInfluentialSupporting the Implementation of Digital Twins for IoT-Enhanced BPs
Valderas, P. (2023) · Lecture notes in business information processing · doi:10.1007/978-3-031-33080-3_14 · Cited by 7 · see citing works
SIREN: Designing Business Processes for Comprehensive Industrial IoT Security Management
Hornsteiner, M., & Schönig, S. (2023) · Lecture notes in computer science · doi:10.1007/978-3-031-32808-4_24 · Cited by 6 · see citing works
A Process Oriented Integration Model for Smart Health Services
Gondal, F. K., Shahzad, S. K., Jaffar, M. A., & Iqbal, M. W. (2022) · Intelligent Automation & Soft Computing · doi:10.32604/iasc.2023.028407 · Cited by 6 · see citing works
An Event-Centric Metamodel for IoT-Driven Process Monitoring and Conformance Checking
Franceschetti, M., Seiger, R., & Weber, B. (2024) · Lecture notes in business information processing · doi:10.1007/978-3-031-50974-2_11 · Cited by 6 · see citing works
A User Study on Modeling IoT-Aware Processes with BPMN 2.0
Kirikkayis, Y., Winter, M. R., & Reichert, M. (2024) · Information · doi:10.3390/info15040229 · Cited by 6 · see citing works
Analyzing Behavior in Cyber-Physical Systems in Connected Vehicles: A Case Study
Beyel, H. H., Makke, O., Gusikhin, O., & van der Aalst, W. M. P. (2024) · Lecture notes in business information processing · doi:10.1007/978-3-031-50974-2_8 · Cited by 5 · see citing works
Simulation for Decision Support in Process Reengineering in the Automotive Industry
Zêdo, Y. A., & Ramos, A. L. (2022) · International Journal of Mathematical Engineering and Management Sciences · doi:10.33889/ijmems.2022.7.2.012 · Cited by 5 · see citing works
Bridging Signals and Human Intelligence
Gráf, D., Retschitzegger, W., Schwinger, W., Kapsammer, E., & Baumgartner, N. (2022) · Lecture notes in computer science · doi:10.1007/978-3-031-10986-7_46 · Cited by 5 · see citing works
A Data-Centric Approach to Design Resilient-Aware Process Models in BPMN
Agostinelli, S., Luzi, F. D., di Canito, U., Ferraro, J., Marrella, A., & Mecella, M. (2022) · Lecture notes in business information processing · doi:10.1007/978-3-031-16171-1_3 · Cited by 5 · see citing works
vAMoS: eVent Abstraction via Motifs Search
Federico, G. D., & Burattin, A. (2023) · Lecture notes in business information processing · doi:10.1007/978-3-031-25383-6_9 · Cited by 5 · see citing works
“When Business Process Management is used with data coming from Internet of Things [6], assuming a one-to-one mapping between an event in the log and a sensor reading, typically leads to too-fine grained event logs.”
MethodManaging next generation BP-x initiatives
Schaschek, M., Gwinner, F., Neis, N., Tomitza, C., Zeiß, C., & Winkelmann, A. (2024) · Information Systems and e-Business Management · doi:10.1007/s10257-024-00681-3 · Cited by 5 · see citing works
“…high-level data covers complex event data from event-driven systems (Krumeich et al. 2015; Mayr et al. 2022b), IoT and Blockchain application data (Janiesch et al. 2017; Beverungen et al. 2021), user interaction data (e.g., click-streams) (Linn et al. 2018; Mayr et al. 2022a), (I1,I3), or social…”
Schultheis, A., Jilg, D., Malburg, L., Bergweiler, S., & Bergmann, R. (2024) · Processes · doi:10.3390/pr12122714 · Cited by 6 · see citing works
Challenges in Data Quality Management for IoT-Enhanced Event Logs
Bertrand, Y., Schultheis, A., Malburg, L., Grüger, J., Asensio, E. S., & Bergmann, R. (2025) · Lecture Notes in Business Information Processing · doi:10.1007/978-3-031-92474-3_2 · Cited by 4 · see citing works
Formalizing the operational perspective in BPM: an ontology-based approach for tool integration
Poss, L., & Schönig, S. (2025) · Business Process Management Journal · doi:10.1108/bpmj-10-2024-0930 · Cited by 4 · see citing works
Seiger, R., Locher, D., Kaufmann, M., & Kurz, A. F. (2026) · Internet of Things · doi:10.1016/j.iot.2025.101870 · Cited by 4 · see citing works
“Two significant works discuss challenges and opportunities of using IoT data together with BPM systems, highlighting the issue of event abstraction from low-level data to BPM-related data [3, 19], and more specific challenges associated with using data from sensors in this context [5].”
InfluentialFrom Internet of Things Data to Business Processes: Challenges and a Framework
Mangler, J., Seiger, R., Benzin, J.-V., Grüger, J., Kirikkayis, Y., Gallik, F., Malburg, L., Ehrendorfer, M., Bertrand, Y., Franceschetti, M., et al. (2026) · Internet of things · doi:10.1007/978-3-031-90746-3_2 · Cited by 4 · see citing works
Zhao, X., Su, Q., & Li, Q. (2025) · International Journal of Logistics Research and Applications · doi:10.1080/13675567.2025.2543830 · Cited by 5 · see citing works
“…systems where automation remains embedded in existing architectures and often depends on human intervention or platform-based authority (Janiesch et al. 2020; Meyer, Ruppen, and Hilty 2015), blockchain enables machine-based, autonomous execution across organ-isational boundaries,…”
A Holistic Framework for IoT-Aware Business Processes
Kirikkayis, Y., Gallik, F., & Reichert, M. (2023) · Lecture notes in business information processing · doi:10.1007/978-3-031-25383-6_8 · Cited by 4 · see citing works
A Process to Non-invasively Augment Legacy IoT Systems Using Business Processes and Microservices
Seiger, R., Franceschetti, M., & Andaloussi, A. A. (2024) · International Conference on the Internet of Things (IoT) · doi:10.1145/3703790.3703791 · Cited by 4 · see citing works
“In our experience, the smart factory and many other IoT settings produce incomplete and inappropriate process data, as these systems are typically not developed with a process-oriented view [4, 15].”
InfluentialRobotic Datasets for Process Mining
Corradini, F., Pettinari, S., Re, B., Rossi, L., & Sampaolo, M. (2025) · Lecture notes in business information processing · doi:10.1007/978-3-031-94590-8_7 · Cited by 4 · see citing works
Generating Reliable Process Event Streams and Time Series Data Based on Neural Networks
Herbert, T., Mangler, J., & Rinderle-Ma, S. (2021) · Lecture notes in business information processing · doi:10.1007/978-3-030-79186-5_6 · Cited by 4 · see citing works
“The continuous monitoring and analysis of their processes is crucial for many application domains such as manufacturing [29] and medicine [13].”
BackgroundLifecycle Support for IoT-Driven Business Rules
Kirikkayis, Y., Gallik, F., & Reichert, M. (2023) · Procedia Computer Science · doi:10.1016/j.procs.2023.01.281 · Cited by 4 · see citing works
A framework for AI-based self-adaptive cyber-physical process systems
Guldner, A., Hoffmann, M., Lohr, C., Machhamer, R., Malburg, L., Morgen, M., Rodermund, S. C., Schäfer, F., Schaupeter, L., Schneider, J., et al. (2023) · it - Information Technology · doi:10.1515/itit-2023-0001 · Cited by 4 · see citing works
Multi-Task Prediction Method Based on GGCN for Object Centric Event Logs
Ke, L., Fang, H., Xu, Y., & Chifeng, S. (2025) · IEEE Access · doi:10.1109/access.2025.3553618 · Cited by 3 · see citing works
“Owing to the widespread adoption of information systems, large amounts of event log data are stored in complex relational databases such as Enterprise Resource Planning (ERP) and Manufacturing Execution System (MES) [1].”
Toward IoT-Based Process Analytics: Extending Event Knowledge Graphs with Ambiguity
Franceschetti, M., Buchegger, D. M., Seiger, R., & Weber, B. (2025) · Lecture notes in business information processing · doi:10.1007/978-3-031-95397-2_11 · Cited by 3 · see citing works
IoT-enriched event log generation and quality analytics: a case study
Grüger, J., Malburg, L., & Bergmann, R. (2023) · it - Information Technology · doi:10.1515/itit-2022-0077 · Cited by 3 · see citing works
Clustering Raw Sensor Data in Process Logs to Detect Data Streams
Ehrendorfer, M., Mangler, J., & Rinderle‐Ma, S. (2023) · Lecture notes in computer science · doi:10.1007/978-3-031-46846-9_25 · Cited by 3 · see citing works
Enabling Process Mining on Multimodal Robotic Data
Corradini, F., Pettinari, S., Re, B., Rossi, L., & Sampaolo, M. (2025) · Lecture notes in business information processing · doi:10.1007/978-3-031-94931-9_21 · Cited by 3 · see citing works
Ehrendorfer, M., Mangler, J., & Rinderle‐Ma, S. (2021) · Lecture notes in business information processing · doi:10.1007/978-3-030-79108-7_4 · Cited by 3 · see citing works
Hoffmann, M., Malburg, L., Bach, N., & Bergmann, R. (2022) · Lecture notes in computer science · doi:10.1007/978-3-031-14923-8_16 · Cited by 3 · see citing works
“robotic process automation [1], or IoT environments [4] such as manufacturing [13, 24, 28, 29].”
BackgroundMethod to Identify Process Activities by Visualizing Sensor Events
Weyers, F., Seiger, R., & Weber, B. (2023) · Lecture notes in business information processing · doi:10.1007/978-3-031-25383-6_7 · Cited by 3 · see citing works
“The BPM-IoT Manifesto discusses various challenges and benefits of bringing both domains together [6].”
BackgroundMethodInfluentialCheck My Flow: Distributed Conformance Checking at the Source
Andersen, J., Rathje, P., & Landsiedel, O. (2025) · Lecture notes in business information processing · doi:10.1007/978-3-031-78666-2_8 · Cited by 2 · see citing works
Methodology for Evaluating Process Mining Tools in IoT Contexts
Tratnjek, T., & Polančič, G. (2026) · Sensors · doi:10.3390/s26031020 · Cited by 2 · see citing works
“This gap motivates the use of process mining not as a business analytics tool, but as a method for diagnosis and validation in IoT-based systems [1].”
InfluentialPoss, L., & Schönig, S. (2026) · Lecture notes in computer science · doi:10.1007/978-3-032-15538-2_31 · Cited by 2 · see citing works
- Authors
- Janiesch, C., Koschmider, A., Mecella, M., Weber, B., Burattin, A., Di Ciccio, C., Fortino, G., Gal, A., Kannengiesser, U., Leotta, F., Mannhardt, F., Marrella, A., Mendling, J., Oberweis, A., Reichert, M., Rinderle-Ma, S., Serral, E., Song, W., Su, J., Torres, V., Weidlich, M., Weske, M., & Zhang, L.
- Affiliations
- University of Würzburg (DE)
- Christian-Albrechts-Universität zu Kiel (DE)
- Sapienza University of Rome (IT)
- University of St.Gallen (CH)
- Technical University of Denmark (DK)
- University of Calabria (IT)
- Technion – Israel Institute of Technology (IL)
- Johannes Kepler University of Linz (AT)
- Norwegian University of Science and Technology (NO)
- Vienna University of Economics and Business (AT)
- Karlsruhe Institute of Technology (DE)
- Universität Ulm (DE)
- University of Georgia (US)
- University of California, Santa Barbara (US)
- Universitat Politècnica de València (ES)
- Humboldt-Universität zu Berlin (DE)
- University of Potsdam (DE)
- Fudan University (CN)
- Venue
- IEEE Systems Man and Cybernetics Magazine
- Published
- 2020-10
- Volume
- 6
- Issue
- 4
- Pages
- 34-44
- ISSN
- 2333-942X (ISSN-L)
- 2380-1298
- OpenAlex
- W3041128643
- Cited by
- 177
- References
- 25
- Citations by year
- 2026: 31 · 2025: 37 · 2024: 31 · 2023: 31 · 2022: 34 · 2021: 10 · 2020: 3
- FWCI
- 22.15
- Type
- journal article
- Language
- en
- Open access
- green
- arxiv.org
- Licence
- Locations
- IEEE Systems Man and Cybernetics Magazine (publishedVersion)
- Alexandria (UniSG) (University of St.Gallen) (acceptedVersion)
- arXiv (Cornell University) (submittedVersion)
- WU Research (submittedVersion)
- Alexandria (UniSG) (University of St.Gallen) (submittedVersion, other-oa)
- Archive of Doctoral Theses and Digital Collections (University of Calabria) (submittedVersion)
- IRIS Research product catalog (Sapienza University of Rome) (submittedVersion)
- publish.UP (University of Potsdam) (submittedVersion)
- Lirias (submittedVersion, other-oa)
- arXiv (Cornell University)
- Topics
- Social Sciences › Business, Management and Accounting › Management Information Systems › Business Process Modeling and Analysis
- Physical Sciences › Engineering › Industrial and Manufacturing Engineering › Digital Transformation in Industry
- Physical Sciences › Engineering › Industrial and Manufacturing Engineering › Robotic Process Automation Applications
- Keywords
- Internet of Things, business process management, process discovery, process monitoring, process evolution, complex software systems, autonomous agents, collaborative business processes
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