The Influence of a Robot's Social Abilities on Acceptance by Elderly Users
Abstract
This study examines the influence of perceived social abilities of a robot on user's attitude towards and acceptance of the robot. An interface robot with simulated conversational capabilities was used in a Wizard of Oz experiment with two conditions: a more socially communicative (the robot made use of a larger set of social abilities in interaction) and a less socially communicative interface. Participants (n=40) were observed in 5 minute interaction sessions and were asked to answer questions on perceived social abilities and technology acceptance. Results show that participants who were confronted with the more socially communicative version of the robot felt more comfortable and were more expressive in communicating with it. This suggests that the more socially communicative condition would be more likely to be accepted as a conversational partner. However, the findings did not show a significant correlation between perceived social abilities and technology acceptance
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Proper design allows smooth interactions, and substantial HRI research exists on robot-related factors affecting trust in interaction design, such as social skills, robot role, and communication style.
“Proper design allows for smooth interactions and substantial research is available in HRI on understanding robot-related factors affecting trust in the interaction design, such as social skills [35], robot role [27], and communication style [60].”
From Taxonomy of Trust-Relevant Failures and Mitigation Strategies (2020) · cites this paper as [35]
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Self-citation
- Authors
- Heerink, M., Krose, B., Evers, V., & Wielinga, B.
- Affiliations
- University of Amsterdam (NL)
- Venue
- ROMAN 2006 - The 15th IEEE International Symposium on Robot and Human Interactive Communication
- Publisher
- IEEE
- Published
- 2006-09
- Pages
- 521-526
- ISSN
- 1944-9437 (ISSN-L)
- OpenAlex
- W2016671493
- Semantic Scholar
- 5f2fb1516c429b7f5c8547834c320397216a144b
- Cited by
- 125
- References
- 21
- Citations by year
- 2026: 2 · 2025: 6 · 2024: 2 · 2023: 5 · 2022: 4 · 2021: 9 · 2020: 6 · 2019: 5 · 2018: 10 · 2017: 8 · 2016: 5 · 2015: 4 · 2014: 12 · 2013: 10 · 2012: 11
- FWCI
- 9.16
- Type
- conference paper
- Language
- en
- Open access
- closed
- Locations
- IEEE RO-MAN (publishedVersion)
- UvA-DARE (University of Amsterdam) (publishedVersion)
- Data Archiving and Networked Services (DANS) (submittedVersion)
- Funders
- Canadian Institute for Theoretical Astrophysics
- Topics
- Social Sciences › Psychology › Social Psychology › Social Robot Interaction and HRI
- Physical Sciences › Computer Science › Artificial Intelligence › AI in Service Interactions
- Social Sciences › Demography › Technology Use by Older Adults
- Keywords
- social robots, elderly users, technology acceptance, conversational robots, Wizard of Oz, human-robot interaction, user attitudes, social communication
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