Work‐related stress in a humanitarian context: a qualitative investigation.
Open accessAbstract
There is a paucity of research on the subjective stress-related experiences of humanitarian aid workers. Most evaluations of stress among these individuals focus on trauma and related conditions or adopt a quantitative approach. This interview-based study explored how 58 humanitarian aid workers employed by a United Nations-aligned organisation perceived the transactional stress process. The thematic analysis revealed eight main topics of interest: an emergency culture was found where most employees felt compelled to offer an immediate response to humanitarian needs; employees identified strongly with humanitarian goals and reported a high level of engagement; the rewards of humanitarian work were perceived as motivating and meaningful; constant change and urgent demands resulted in work overload; and managing work-life boundaries and receiving positive support from colleagues and managers helped to buffer perceived stress, work overload, and negative health outcomes. The practical implications of the results are discussed and suggestions made in the light of current research and stress theory.
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Empathic engagement leaves mental health workers at increased risk of empathy-based stress.
“This empathic engagement predicts better client outcomes [22]; however, leaves MHWs at increased risk of EBS [19, 23].”
From Interventions to address empathy-based stress in mental health workers: A scoping review and research agenda (2024) · cites this paper as [23]
The High engagement and Discussion sections link humanitarian workers’ commitment to helping beneficiaries with over-engagement and a risk of stress. The Health outcomes section reports stress and burnout among employees. The paper does not specifically study mental health workers or identify empathy-based stress, so it supports only the broader engagement–stress connection. (LLM, conf=0.83)
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- Authors
- Jachens, L., Houdmont, J., & Thomas, R.
- Affiliations
- Research Associate and Lecturer, Psychology, Sociology and Professional Counseling Faculty Webster University Switzerland
- University of Nottingham (GB)
- Associate Professor, Psychology, Sociology and Professional Counseling Faculty Webster University Switzerland
- Corresponding author
- Jachens, Liza
- Venue
- Disasters
- Publisher
- Wiley
- Published
- 2018-03-13
- Volume
- 42
- Issue
- 4
- Pages
- 619-634
- ISSN
- 0361-3666 (ISSN-L)
- 1467-7717
- OpenAlex
- W2626384383
- Cited by
- 45
- References
- 58
- Citations by year
- 2026: 3 · 2025: 9 · 2024: 8 · 2023: 7 · 2022: 6 · 2021: 3 · 2020: 4 · 2019: 5
- FWCI
- 4.07
- Type
- journal article
- Language
- en
- Open access
- bronze
- doi.org
- Locations
- Disasters (publishedVersion)
- PubMed (publishedVersion)
- Nottingham ePrints (University of Nottingham) (acceptedVersion)
- Repository@Nottingham (University of Nottingham) (submittedVersion, cc-by)
- Topics
- Social Sciences › Psychology › Social Psychology › Stress and Burnout Research
- Health Sciences › Health Professions › General Health Professions › Workplace Health and Well-being
- Health Sciences › Health Professions › Occupational Therapy › Occupational Health and Burnout
- Keywords
- occupational stress, humanitarian workers, work overload, work-life boundaries, employee engagement, occupational health
- MeSH terms
- Occupational Stress, Adult, Female, Humans, Male, Middle Aged, Relief Work, Qualitative Research
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