Relationship between how nurses resolve their conflicts with doctors, their stress and job satisfaction
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BACKGROUND: A significant source of stress in nursing is conflict with physicians. There is evidence in the published literature that different ways of resolving conflicts generate more or less stress for those involved. AIM: This research examines what tactics nurses adopt to resolve conflicts with doctors and how the different tactics affect their level of stress and job satisfaction. METHOD: Seventeen nurses of varying seniority answered four questionnaires. RESULTS: The integrating and dominance approaches to conflict resolution are associated with low occupational stress levels, whereas the obliging and avoidance approaches are linked to higher stress. There is evidence that the seniority and status of nurses affect both their choice of conflict-resolution tactics and the associated stress and job satisfaction levels. CONCLUSION: Both nurses and physicians should be made more aware of the conflicts between them and better trained to understand how they can be constructively resolved.
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The study results point to the importance of interventions aimed at improving work relations among nurses, since conflict with other nurses and physicians is a significant source of stress.
“Results of this study also point to the importance of interventions that are aimed at improving work relations among nurses since conflict with other nurses and physicians is a significant source of stress (Tabak & Orit, 2007).”
From Reducing nurses' stress: A randomized controlled trial of a web-based stress management program for nurses (2016) · cites this paper as Tabak & Orit, 2007
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“Results of this study also point to the importance of interventions that are aimed at improving work relations among nurses since conflict with other nurses and physicians is a significant source of stress (Tabak & Orit, 2007).”
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- Authors
- TABAK, N., & ORIT, K.
- Affiliations
- Tel Aviv University (IL)
- Venue
- Journal of Nursing Management
- Publisher
- Hindawi Limited
- Published
- 2007-04
- Volume
- 15
- Issue
- 3
- Pages
- 321-331
- ISSN
- 0966-0429 (ISSN-L)
- 1365-2834
- OpenAlex
- W2003621793
- Cited by
- 116
- References
- 27
- Citations by year
- 2026: 2 · 2025: 1 · 2024: 2 · 2023: 4 · 2022: 8 · 2021: 4 · 2020: 6 · 2019: 3 · 2018: 9 · 2017: 10 · 2016: 5 · 2015: 10 · 2014: 11 · 2013: 7 · 2012: 10
- FWCI
- 20.20
- Type
- journal article
- Language
- en
- Open access
- bronze
- doi.org
- Locations
- Journal of Nursing Management (publishedVersion)
- PubMed (publishedVersion)
- Topics
- Social Sciences › Sociology and Political Science › Conflict Management and Negotiation
- Health Sciences › Nursing › Leadership and Management › Healthcare Education and Workforce Issues
- Health Sciences › Health Professions › General Health Professions › Interprofessional Education and Collaboration
- Keywords
- nurse-physician conflict, conflict resolution strategies, occupational stress, job satisfaction
- MeSH terms
- Adult, Conflict, Psychological, Female, Humans, Israel, Job Satisfaction, Male, Middle Aged, Nursing Staff, Hospital, Surveys and Questionnaires, Stress, Psychological, Nursing Administration Research, Negotiating, Workplace, Physician-Nurse Relations, Dissent and Disputes
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