The DOI matches its Crossref record; 7 of the 7 references it cites were found in a registry or an index.
Exploring Organizationally Directed Citizenship Behaviour: Reciprocity or ‘It's my Job’?*
Open accessAbstract
ABSTRACT This study sets out to examine two explanations for why employees engage in organizational citizenship behaviour (OCB). The first explanation views OCB as a form of reciprocation where employees engage in OCB to reciprocate fair or good treatment from the organization. The second view is that employees engage in OCB because they define those behaviours as part of their job. The research methodology consisted of survey data from 387 hospital employees on their perceptions of procedural and interactional justice, mutual commitment, job breadth and OCB. The results suggest that procedural and interactional justice are positively associated with mutual commitment that in turn, is related directly to OCB and indirectly through expanding the boundaries of an individual's job. These findings suggest that together the reciprocation thesis and ‘it's my job’ argument complement each other and provide a more complete foundation for our understanding of OCB. The difference between the two perspectives lies in the process by which individuals respond; that is, role enlargement and role maintenance. Implications and directions for future research are discussed.
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Citations
Cites
The norm of reciprocity: A preliminary statement
Gouldner, A. W. (1960) · American Sociological Review · doi:10.2307/2092623 · Cited by 12,001
Perceived organizational support.
Eisenberger, R., Huntington, R., Hutchison, S., & Sowa, D. (1986) · Journal of Applied Psychology · doi:10.1037/0021-9010.71.3.500 · Cited by 10,023
The Social Psychology of Procedural Justice
Lind, E. A., & Tyler, T. R. (1988) · Critical Issues in Social Justice · doi:10.1007/978-1-4899-2115-4 · Cited by 6,585
Podsakoff, P. M., MacKenzie, S. B., Paine, J. B., & Bachrach, D. G. (2000) · Journal of Management · doi:10.1177/014920630002600307 · Cited by 5,897
Moorman, R. H. (1991) · Journal of Applied Psychology · doi:10.1037//0021-9010.76.6.845 · Cited by 3,422
MacKenzie, S. B., Podsakoff, P. M., & Fetter, R. (1991) · Organizational Behavior and Human Decision Processes · doi:10.1016/0749-5978(91)90037-t · Cited by 807
THAT'S NOT MY JOB: DEVELOPING FLEXIBLE EMPLOYEE WORK.
Parker, S. K., Wall, T. D., & Jackson, P. R. (1997) · Academy of Management Journal · doi:10.2307/256952 · Cited by 447
Cited by
Colquitt, J. A., Scott, B. A., Rodell, J. B., Long, D. M., Zapata, C. P., Conlon, D. E., & Wesson, M. J. (2013) · Journal of Applied Psychology · doi:10.1037/a0031757 · Cited by 1,462
Butts, M. M., Becker, W. J., & Boswell, W. R. (2015) · Academy of Management Journal · doi:10.5465/amj.2014.0170 · Cited by 353
Satisfaction with HR practices and commitment to the organisation: why one size does not fit all
Kinnie, N., Hutchinson, S., Purcell, J., Rayton, B., & Swart, J. (2005) · Human Resource Management Journal · doi:10.1111/j.1748-8583.2005.tb00293.x · Cited by 343
Self-citationMcAllister, D. J., Kamdar, D., Morrison, E. W., & Turban, D. B. (2007) · Journal of Applied Psychology · doi:10.1037/0021-9010.92.5.1200 · Cited by 318
Consequences of Positive and Negative Feedback: The Impact on Emotions and Extra‐Role Behaviors
Belschak, F. D., & Den Hartog, D. N. (2009) · Applied Psychology · doi:10.1111/j.1464-0597.2008.00336.x · Cited by 307
Perreira, T. A., Morin, A. J. S., Hebert, M., Gillet, N., Houle, S. A., & Berta, W. (2018) · Journal of Vocational Behavior · doi:10.1016/j.jvb.2017.12.004 · Cited by 130
Organizational Citizenship Behavior and Role Breadth: A Meta‐Analytic and Cross‐Cultural Analysis
Jiao, C., Richards, D. A., & Hackett, R. D. (2013) · Human Resource Management · doi:10.1002/hrm.21555 · Cited by 53
Metadata
- Authors
- Coyle‐Shapiro, J. A., Kessler, I., & Purcell, J.
- Venue
- Journal of Management Studies
- Publisher
- Wiley
- Published
- 2003-12-22
- Volume
- 41
- Issue
- 1
- Pages
- 85-106
- ISSN
- 0022-2380 (ISSN-L)
- 1467-6486
- OpenAlex
- W2076924070
- Cited by
- 294
- References
- 7
- FWCI
- 12.63
- Type
- journal article
- Language
- en
- Open access
- bronze
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