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The role of digital technologies in open innovation processes: an exploratory multiple case study analysis

Open access
Urbinati, Andrea, Chiaroni, Davide, Chiesa, Vittorio, Frattini, Federico·2020·R&D Management

Abstract

Digital transformation has undoubtedly become a key enabler of innovation as evidenced by the numerous firms that use digital technologies to manage their innovation processes. This issue is even more relevant today when innovation processes have become more open and require greater resources in the different implementation phases to capture and transfer knowledge within and outside the firm's boundaries. This implies additional challenges in managing the increasing amount of knowledge and information flows. Accordingly, digital technologies can be used and implemented to manage open innovation processes through easier access and sharing the knowledge created and transferred. Nevertheless, literature in these fields does not provide a structured view of how and why digital technologies are used to manage innovation processes in an open perspective. This paper aims to bridge this gap by adopting the theoretical lenses of change management to identify the managerial actions at organizational and process level that companies perform to implement digital technologies in their open innovation processes. Accordingly, the paper investigates how and why these managerial actions required for and enabled by digital technologies help firms to develop and nurture open innovation. From an empirical point of view, the exploratory multiple case study analyzes nine firms operating in different industries and varying in size, market share, and organizational structure.

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Cited by

Metadata

Authors
Urbinati, A., Chiaroni, D., Chiesa, V., & Frattini, F.
Venue
R&D Management
Publisher
Wiley
Published
2018-01-16
Volume
50
Issue
1
Pages
136-160
ISSN
  • 0033-6807 (ISSN-L)
  • 1467-9310
OpenAlex
W2783421592
Cited by
420
References
2
FWCI
28.91
Type
journal article
Language
en
Open access
green

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