Cited by 1,350Telemedicine and Telehealth ImplementationPatient Satisfaction in HealthcareTechnology Use by Older Adults

The DOI matches its Crossref record; 63 of the 63 references it cites were found in a registry or an index.

Telehealth and patient satisfaction: a systematic review and narrative analysis

Open access

Kruse, Clemens Scott, Krowski, Nicole, Rodriguez, Blanca, Tran, Lan, Vela, Jackeline, Brooks, Matthew·2017·BMJ Open

DOI 10.1136/bmjopen-2017-016242PMC PMC5629741

Open this paper in CoChat — free account Open PDF

Abstract

Background: The use of telehealth steadily increases as it has become a viable modality to patient care. Early adopters attempt to use telehealth to deliver high-quality care. Patient satisfaction is a key indicator of how well the telemedicine modality met patient expectations. Objective: The objective of this systematic review and narrative analysis is to explore the association of telehealth and patient satisfaction in regards to effectiveness and efficiency. Methods: Boolean expressions between keywords created a complex search string. Variations of this string were used in Cumulative Index of Nursing and Allied Health Literature and MEDLINE. Results: 2193 articles were filtered and assessed for suitability (n=44). Factors relating to effectiveness and efficiency were identified using consensus. The factors listed most often were improved outcomes (20%), preferred modality (10%), ease of use (9%), low cost 8%), improved communication (8%) and decreased travel time (7%), which in total accounted for 61% of occurrences. Conclusion: This review identified a variety of factors of association between telehealth and patient satisfaction. Knowledge of these factors could help implementers to match interventions as solutions to specific problems.

The claims and statistics of this paper haven’t been checked yet.

Run the check — free, no account needed. It reads the open-access text and checks the sources it cites.

Integrity signals

Registry

Crossref · 10.1136/bmjopen-2017-016242

Cites

63 of 63 references verified0 citation errors · 0 not checkable

Statistics

Claims the paper makes

The claims and statistics of this paper haven’t been checked yet.

Run the check — free, no account needed. It reads the open-access text and checks the sources it cites.

Claims other papers make about this one

Each is checked against this paper’s own text: does it say what the citing paper says it does?

Self-check

Percentages, sums and reported differences re-computed from the paper’s own numbers.

The self-check needs the paper’s full text.

Preferred Reporting Items for Systematic Reviews and Meta-Analyses: the PRISMA statement
Moher, D., Liberati, A., Tetzlaff, J., Altman, D. G., & for the PRISMA Group (2009) · BMJ · doi:10.1136/bmj.b2535 · Cited by 83,823
Preferred reporting items for systematic reviews and meta-analyses: the PRISMA Statement.
(2009) · PubMed Central · Cited by 44,859
Preferred reporting items for systematic reviews and meta-analyses: The PRISMA statement
Moher, D., Liberati, A., Tetzlaff, J., Altman, D. G., & the PRISMA Group* (2009) · Annals of Internal Medicine · doi:10.7326/0003-4819-151-4-200908180-00135 · Cited by 37,554
A Longitudinal Assessment of Consumer Satisfaction/Dissatisfaction: The Dynamic Aspect of the Cognitive Process
LaBarbera, P. A., & Mazursky, D. (1983) · Journal of Marketing Research · doi:10.1177/002224378302000406 · Cited by 931
Patients’ Satisfaction with and Preference for Telehealth Visits
Polinski, J. M., Barker, T., Gagliano, N., Sussman, A., Brennan, T. A., & Shrank, W. H. (2016) · Journal of General Internal Medicine · doi:10.1007/s11606-015-3489-x · Cited by 574
A Longitudinal Assessment of Consumer Satisfaction/Dissatisfaction: The Dynamic Aspect of the Cognitive Process
LaBarbera, P. A., & Mazursky, D. (1983) · Journal of Marketing Research · doi:10.2307/3151443 · Cited by 394
Home Telehealth Improves Clinical Outcomes at Lower Cost for Home Healthcare
Finkelstein, S. M., Speedie, S. M., & Potthoff, S. (2006) · Telemedicine Journal and e-Health · doi:10.1089/tmj.2006.12.128 · Cited by 250
Quantifying usability: an evaluation of a diabetes mHealth system on effectiveness, efficiency, and satisfaction metrics with associated user characteristics
Georgsson, M., & Staggers, N. (2016) · Journal of the American Medical Informatics Association · doi:10.1093/jamia/ocv099 · Cited by 200
A telehealth program for self-management of COPD exacerbations and promotion of an active lifestyle: a pilot randomized controlled trial
Tabak, M., VanderValk, P., Hermens, H., Vollenbroek-Hutten, M., & Brusse-Keizer, M. (2014) · International Journal of Chronic Obstructive Pulmonary Disease · doi:10.2147/copd.s60179 · Cited by 196
Adoption Factors of the Electronic Health Record: A Systematic Review
Kruse, C. S., Kothman, K., Anerobi, K., & Abanaka, L. (2016) · JMIR Medical Informatics · doi:10.2196/medinform.5525 · Cited by 161
Self-citation

Flagged first, then by citations

Show all 63 references

Research works printed but not linked: 1

Cambridge Dictionary Effective. dictionary.cambridge.org/dictionary/English/effective (accessed 30 Apr 2017).

Sorted by citations

Items 201–300 of 999

Cost of Tuberculosis Therapy Directly Observed on Video for Health Departments and Patients in New York City; San Francisco, California; and Rhode Island (2017–2018)
Asay, G. R. B., Lam, C. K., Stewart, B., Mangan, J. M., Romo, L., Marks, S. M., Morris, S. B., Gummo, C. L., Keh, C. E., Hill, A. N., et al. (2020) · American Journal of Public Health · doi:10.2105/ajph.2020.305877 · Cited by 30
Psychotherapy by Telephone or Internet in Austria and Germany Which CBT Psychotherapists Rate It more Comparable to Face-to-Face Psychotherapy in Personal Contact and Have more Positive Actual Experiences Compared to Previous Expectations?
Korecka, N., Rabenstein, R., Pieh, C., Stippl, P., Barke, A., Doering, B. K., Gössmann, K., Humer, E. C., & Probst, T. (2020) · International Journal of Environmental Research and Public Health · doi:10.3390/ijerph17217756 · Cited by 30
Telehealth: rapid adoption in community palliative care due to COVID-19: patient and professional evaluation
Eastman, P., Dowd, A., White, J., Carter, J., & Ely, M. G. (2021) · BMJ Supportive & Palliative Care · doi:10.1136/bmjspcare-2021-002987 · Cited by 30
Satisfaction Level of the Oral Medicine Patients Using Teledentistry During the COVID-19 Pandemic
Amtha, R., Gunardi, I., Astoeti, T. E., & Roeslan, M. O. (2021) · Journal of International Society of Preventive and Community Dentistry · doi:10.4103/jispcd.jispcd_72_21 · Cited by 30
Evaluation of pediatric rheumatology telehealth satisfaction during the COVID-19 pandemic
Waqar, L. N., Chuo, J., Weiss, P. F., Gmuca, S., LaNoue, M. D., & Burnham, J. M. (2021) · Pediatric Rheumatology · doi:10.1186/s12969-021-00649-4 · Cited by 30
Supporting Retention in HIV Care: Comparing In-Person and Telehealth Visits in a Chicago-Based Infectious Disease Clinic
Boshara, A. I., Patton, M. E., Hunt, B. R., Glick, N. R., & Johnson, A. K. (2022) · AIDS and Behavior · doi:10.1007/s10461-022-03604-w · Cited by 30
Optimising implementation of telehealth in oncology: A systematic review examining barriers and enablers using the RE-AIM planning and evaluation framework
Bu, S., Smith, A. ‘., Janssen, A., Donnelly, C., Dadich, A., Mackenzie, L. J., Smith, A. L., Young, A. L., Wu, V. S., Smith, S. J., et al. (2022) · Critical Reviews in Oncology/Hematology · doi:10.1016/j.critrevonc.2022.103869 · Cited by 27
Closing the gap: addressing telehealth disparities across specialties in the sustained pandemic era
Amagai, S., Vonesh, E. F., Adams, J. G., & Luo, Y. (2024) · npj Digital Medicine · doi:10.1038/s41746-024-01201-w · Cited by 30
Disparities in Digital Health Care Use in 2022
Wakeman, M., Buckman, D. W., & El‐Toukhy, S. (2025) · JAMA Network Open · doi:10.1001/jamanetworkopen.2025.5359 · Cited by 30
Telemedicine and Telepharmacy in Modern Healthcare: Innovations, Medical Technologies, Digital Transformation
Шаповалова, В. (2025) · SSP Modern Pharmacy and Medicine · doi:10.53933/r7f5xj91 · Cited by 33
Telemedicine Experiences of Athletic Trainers and Orthopaedic Physicians for Patients With Musculoskeletal Conditions
Winkelmann, Z. K., Eberman, L. E., & Games, K. E. (2020) · Journal of Athletic Training · doi:10.4085/1062-6050-388-19 · Cited by 29
Telehealth educational interventions in nurse practitioner education: An integrative literature review
Gartz, J., & O’Rourke, J. (2020) · Journal of the American Association of Nurse Practitioners · doi:10.1097/jxx.0000000000000488 · Cited by 32
A Virtual Reality-Based Cognitive Telerehabilitation System for Use in the COVID-19 Pandemic
Aldás, J. V., Buele, J., Ramos, P., García‐Magariño, I., & Palacios-Navarro, G. (2021) · Sustainability · doi:10.3390/su13042183 · Cited by 30
Nutritional priorities to support GLP-1 therapy for obesity: A joint advisory from the American College of Lifestyle Medicine, the American Society for Nutrition, the Obesity Medicine Association, and the Obesity Society
Mozaffarian, D., Agarwal, M., Aggarwal, M., Alexander, L., Apovian, C. M., Bindlish, S., Bonnet, J., Butsch, W. S., Christensen, S., Gianos, E., et al. (2025) · Obesity Pillars · doi:10.1016/j.obpill.2025.100181 · Cited by 28
Patient satisfaction level and its determinants after admission in public and private tertiary care hospitals in Bangladesh
Begum, F., Said, J., Hossain, S. Z., & Ali, M. A. (2022) · Frontiers in Health Services · doi:10.3389/frhs.2022.952221 · Cited by 28
Comparing video consultation and telephone consultation at the outpatient clinic of a tertiary referral centre: patient and provider benefits
Barsom, E. Z., van Dalen, A. S. H. M., van Oud‐Alblas, M. B., Buskens, C. J., van de Ven, A. W. H., Tanis, P. J., Schijven, M. P., & Bemelman, W. A. (2020) · BMJ Innovations · doi:10.1136/bmjinnov-2020-000512 · Cited by 28
Telemedicine for Musculoskeletal Rehabilitation and Orthopedic Postoperative Rehabilitation
Phuphanich, M. E., Sinha, K. R., Truong, M., & Pham, Q. G. (2021) · Physical Medicine and Rehabilitation Clinics of North America · doi:10.1016/j.pmr.2020.12.004 · Cited by 37
Predictors of patients’ acceptance of video consultation in general practice during the coronavirus disease 2019 pandemic applying the unified theory of acceptance and use of technology model
Esber, A., Teufel, M., Jahre, L. M., der Schmitten, J. I., Skoda, E., & Bäuerle, A. (2023) · Digital Health · doi:10.1177/20552076221149317 · Cited by 33
Rural Telehealth Use during the COVID-19 Pandemic: How Long-term Infrastructure Commitment May Support Rural Health Care Systems Resilience
Meyer, C., Becot, F., Burke, R., & Weichelt, B. P. (2020) · Journal of Agromedicine · doi:10.1080/1059924x.2020.1814921 · Cited by 28
Digital Age Transformation in Patient-Physician Communication: 25-Year Narrative Review (1999-2023)
Song, M., Elson, J. S., & Bastola, D. K. (2024) · Journal of Medical Internet Research · doi:10.2196/60512 · Cited by 41
Completion rate and impact on physician–patient relationship of video consultations in medical oncology: a randomised controlled open-label trial
Walle, T., Erdal, E., Mühlsteffen, L., Singh, H. M., Gnutzmann, E., Grün, B., Hofmann, H., Ivanova, A., Köhler, B. C., Korell, F., et al. (2020) · ESMO Open · doi:10.1136/esmoopen-2020-000912 · Cited by 27
Telemedicine in help of rehabilitation in the conditions of COVID-19
Kilova, K. P., Kitova, T. T., & Kasnakova, P. S. (2021) · Health Policy and Technology · doi:10.1016/j.hlpt.2021.100508 · Cited by 27
The Telemedicine Takeover: Lessons Learned During an Emerging Pandemic
Wilhite, J. A., Altshuler, L. A., Fisher, H. C., Gillespie, C. C., Hanley, K., Goldberg, E., Wallach, A. B., & Zabar, S. R. (2021) · Telemedicine Journal and e-Health · doi:10.1089/tmj.2021.0035 · Cited by 27
Exploring Quality Differences in Telemedicine Between Hospital Outpatient Departments and Community Clinics: Cross-sectional Study
Alhajri, N., Simsekler, M. C. E., Alfalasi, B., Alhashmi, M., Memon, H., Housser, E., Abdi, A. M., Balalaa, N., Ali, M. A., Almaashari, R., et al. (2022) · JMIR Medical Informatics · doi:10.2196/32373 · Cited by 31
Telemedicine and insomnia: a comprehensive systematic review and meta-analysis
Sharafkhaneh, A., Salari, N., Khazaie, S., Ghasemi, H., Darvishi, N., Hosseinian-Far, A., Mohammadi, M., & Khazaie, H. (2022) · Sleep Medicine · doi:10.1016/j.sleep.2022.01.016 · Cited by 26
Improving Patients’ Medication Adherence and Outcomes in Nonhospital Settings Through eHealth: Systematic Review of Randomized Controlled Trials
Wong, Z. S.-Y., Siy, B., Lopes, K. D. S., & Georgiou, A. (2020) · Journal of Medical Internet Research · doi:10.2196/17015 · Cited by 35
Virtual care: a ‘Zoombie’ apocalypse?
Shachak, A., & Alkureishi, M. A. (2020) · Journal of the American Medical Informatics Association · doi:10.1093/jamia/ocaa185 · Cited by 25
An Overview of Telehealth in Total Joint Arthroplasty
Windsor, E. N., Sharma, A. K., Gkiatas, I. S., Elbuluk, A. M., Sculco, P. K., & Vigdorchik, J. M. (2021) · HSS Journal® The Musculoskeletal Journal of Hospital for Special Surgery · doi:10.1177/1556331620972629 · Cited by 27
How midwives implemented teleconsultations during the COVID-19 health crisis: a mixed-methods study
Rousseau, A., Gaucher, L., Gautier, S., Mahrez, I., & Baumann, S. (2022) · BMJ Open · doi:10.1136/bmjopen-2021-057292 · Cited by 28
Telemedicine Has a Social Impact: An Italian National Study for the Evaluation of the Cost-Opportunity for Patients and Caregivers and the Measurement of Carbon Emission Savings
Papavero, S. C., Fracasso, A., Ramaglia, P., Cicchetti, A., de Belvis, A. G., & Ferrara, F. M. (2023) · Telemedicine Journal and e-Health · doi:10.1089/tmj.2022.0333 · Cited by 26
Transformation of chronic disease management: Before and after the COVID-19 outbreak
Yu, S., Wan, R., Bai, L., Zhao, B., Jiang, Q., Jiang, J., & Li, Y. (2023) · Frontiers in Public Health · doi:10.3389/fpubh.2023.1074364 · Cited by 26
Satisfaction and Technology Evaluation of a Telehealth Robotic Program to Optimize Healthy Independent Living for Older Adults
Bakas, T., Sampsel, D., Israel, J., Chamnikar, A., Ellard, A., Clark, J. G., Ulrich, M. G., & Vanderelst, D. F. (2018) · Journal of Nursing Scholarship · doi:10.1111/jnu.12436 · Cited by 26
A sense of belonging: A meta‐ethnography of the experience of patients with chronic obstructive pulmonary disease receiving care through telemedicine
Barken, T. L., Söderhamn, U., & Thygesen, E. (2019) · Journal of Advanced Nursing · doi:10.1111/jan.14117 · Cited by 26
Telemedicine for Radiation Oncology in a Post-COVID World
Maroongroge, S., Smith, B. D., Bloom, E. S., Ning, M. S., Wang, C., Das, P., Koong, A. C., McAleer, M. F., & Woodhouse, K. D. (2020) · International Journal of Radiation Oncology*Biology*Physics · doi:10.1016/j.ijrobp.2020.06.040 · Cited by 26
The development of evaluation scale of the patient satisfaction with telemedicine: a systematic review
Du, Y., & Gu, Y. J. (2024) · BMC Medical Informatics and Decision Making · doi:10.1186/s12911-024-02436-z · Cited by 25
Communication during telemedicine consultations in general practice: perspectives from general practitioners and their patients
Nguyen, A., White, S. J., Tse, T., Cartmill, J., Roger, P., Hatem, S., & Willcock, S. (2024) · BMC Family Practice · doi:10.1186/s12875-024-02576-1 · Cited by 25
Digital divides in telehealth accessibility for cancer care in the United States
Liu, L., Onega, T., Moen, E. L., Tosteson, A. N. A., Smith, R. E., Wang, Q., Cowan, L., & Wang, F. (2025) · npj Digital Medicine · doi:10.1038/s41746-025-01931-5 · Cited by 28
Administering a Telemedicine Program
Taylor, L., Capling, H., & Portnoy, J. M. (2018) · Current Allergy and Asthma Reports · doi:10.1007/s11882-018-0812-8 · Cited by 25
Measuring patient satisfaction with video consultation: a systematic review of assessment tools and their measurement properties
Barsom, E. Z., van Hees, E., Bemelman, W. A., & Schijven, M. P. (2020) · International Journal of Technology Assessment in Health Care · doi:10.1017/s0266462320000367 · Cited by 26
Psychological Practice at Six Months of COVID-19: A Follow-Up to the First National Survey of Psychologists During the Pandemic
Sammons, M. T., VandenBos, G. R., Martin, J. N., & Elchert, D. M. (2020) · Journal of Health Service Psychology · doi:10.1007/s42843-020-00024-z · Cited by 24
Leveraging Telehealth to improve access to care: a qualitative evaluation of Veterans’ experience with the VA TeleSleep program
Nicosia, F. M., Kaul, B., Totten, A. M., Silvestrini, M. C., Williams, K. N., Whooley, M. A., & Sarmiento, K. F. (2021) · BMC Health Services Research · doi:10.1186/s12913-021-06080-5 · Cited by 25
Telemedicina Su rol en las organizaciones de salud
Ghiglia, M. M. C. (2020) · Revista Médica del Uruguay · doi:10.29193/rmu.36.4.9 · Cited by 25
Optimizing the Potential for Telehealth in Cardiovascular Care (in the Era of COVID-19): Time Will Tell
Patel, P., Dhindsa, D. S., Eapen, D. J., Khera, A., Gulati, M., Stone, N. J., Yancy, C. W., Rumsfeld, J. S., & Sperling, L. S. (2021) · The American Journal of Medicine · doi:10.1016/j.amjmed.2021.03.007 · Cited by 25
Provider Evaluation of a Novel Virtual Hybrid Hospital at Home Model
Maniaci, M. J., Maita, K. C., Torres‐Guzman, R. A., Avila, F. R., Garcia, J. P., Eldaly, A., Forte, A. J., Matcha, G., Pagan, R., & Paulson, M. R. (2022) · International Journal of General Medicine · doi:10.2147/ijgm.s354101 · Cited by 25
Orthopaedic, trauma surgery, and Covid-2019 pandemic: clinical panorama and future prospective in Europe
Migliorini, F., Weber, C. D., Pappalardo, G., Schenker, H., Hofmann, U. K., Eschweiler, J., & Hildebrand, F. (2022) · European Journal of Trauma and Emergency Surgery · doi:10.1007/s00068-022-01978-z · Cited by 25
Telehealth‘s future in Australian primary health care: a qualitative study exploring lessons learnt from the COVID-19 pandemic
Ashley, C., Williams, A., Dennis, S. M., McInnes, S., Zwar, N. A., Morgan, M. A. J., & Halcomb, E. (2023) · BJGP Open · doi:10.3399/bjgpo.2022.0117 · Cited by 25
A Conceptual Framework and Pilot Study for Examining Telemedicine Satisfaction Research
Garcia, R., & Adelakun, O. (2019) · Journal of Medical Systems · doi:10.1007/s10916-019-1161-4 · Cited by 25
The Final Frontier in Diabetes Care: Implementing Research in Real-World Practice
Green, J. B., Crowley, M. J., Sathish, T., Maruthur, N. M., & Oldenburg, B. F. (2024) · Diabetes Care · doi:10.2337/dci24-0001 · Cited by 31
Cancer in rural America: Improving access to clinical trials and quality of oncologic care
Unger, J. M., McAneny, B. L., & Osarogiagbon, R. U. (2025) · CA A Cancer Journal for Clinicians · doi:10.3322/caac.70006 · Cited by 29
Monitoring oral health remotely: ethical considerations when using AI among vulnerable populations
McGrath, C. P. J., Chau, R. C. W., & Molina, G. F. (2025) · Frontiers in Oral Health · doi:10.3389/froh.2025.1587630 · Cited by 30
Nutritional Priorities to Support GLP-1 Therapy for Obesity: A Joint Advisory From the American College of Lifestyle Medicine, the American Society for Nutrition, the Obesity Medicine Association, and the Obesity Society
Mozaffarian, D., Agarwal, M., Aggarwal, M., Alexander, L., Apovian, C. M., Bindlish, S., Bonnet, J. P., Butsch, W. S., Christensen, S. M., Gianos, E., et al. (2025) · Obesity Pillars · doi:10.1016/j.obpill.2026.100269 · Cited by 30
Telemedicine for General Pediatrics
Taylor, L., & Portnoy, J. M. (2019) · Pediatric Annals · doi:10.3928/19382359-20191119-01 · Cited by 24
Telemedicine and the current opportunities for the management of oncological patients in Peru in the context of COVID-19 pandemic
Montenegro, P. C., Pinillos, L., Young, F., Aguilar, A., Tirado-Hurtado, I., Pinto, J. A., & Vallejos, C. S. (2020) · Critical Reviews in Oncology/Hematology · doi:10.1016/j.critrevonc.2020.103129 · Cited by 24
Antibiotic prescribing for acute infections in synchronous telehealth consultations: a systematic review and meta-analysis
Bakhit, M., Baillie, E. J., Krzyżaniak, N., van Driel, M., Clark, J. M., Glasziou, P., & Mar, C. D. (2021) · BJGP Open · doi:10.3399/bjgpo.2021.0106 · Cited by 24
Crossing the Virtual Chasm: Practical Considerations for Rethinking Curriculum, Competency, and Culture in the Virtual Care Era
Bolster, M. B., Chandra, S., Demaerschalk, B. M., Esper, C. D., Genkins, J. Z., Hayden, E. M., Tan‐McGrory, A., & Schwamm, L. H. (2022) · Academic Medicine · doi:10.1097/acm.0000000000004660 · Cited by 24
A qualitative study of midwives’ perceptions on using video‐calling in early labor
Spiby, H., Faucher, M. A., Sands, G., Roberts, J. L., & Kennedy, H. P. (2018) · Birth · doi:10.1111/birt.12364 · Cited by 29
The Role of Neuroinflammation in the Comorbidity of Psychiatric Disorders and Internal Diseases
Cătălina, G. R., Gheorman, V., Gheorman, V., & Forțofoiu, M.-C. (2025) · Healthcare · doi:10.3390/healthcare13070837 · Cited by 27
Efficiency and satisfaction with telephone consultation of follow‐up patients in neuro‐urology: Experience of the COVID‐19 pandemic
Chesnel, C., Hentzen, C., Breton, F. L., Turmel, N., Tan, E., Haddad, R., & Amarenco, G. (2021) · Neurourology and Urodynamics · doi:10.1002/nau.24651 · Cited by 23
“How to” operate a pediatric neuropsychology practice during the COVID-19 pandemic: Real tips from one practice’s experience
Loman, M. M., Vogt, E. M., Miller, L., Landsman, R. A., Duong, P. H., Kasten, J., DeFrancisco, D., Koop, J. I., & Heffelfinger, A. K. (2020) · Child Neuropsychology · doi:10.1080/09297049.2020.1830962 · Cited by 23
Adapting the telephone assessment and skill‐building kit to the telehealth technology preferences of stroke family caregivers
Bakas, T., McCarthy, M. J., Israel, J., Brehm, B. J., Dunning, K. K., Rota, M. J., Turner, M., & Miller, E. (2020) · Research in Nursing & Health · doi:10.1002/nur.22075 · Cited by 23
Best practice in the implementation of telehealth-based supportive cancer care: Using research evidence and discipline-based guidance
Spelten, E. R., Hardman, R., Pike, K. E., Yuen, E. Y. N., & Wilson, C. J. (2021) · Patient Education and Counseling · doi:10.1016/j.pec.2021.04.006 · Cited by 23
Exploring community members' perceptions to adopt a Tele-COPD program in rural counties
Alexander, D. S., Kiser, S., North, S., Roberts, C. A., & Carpenter, D. M. (2021) · Exploratory Research in Clinical and Social Pharmacy · doi:10.1016/j.rcsop.2021.100023 · Cited by 24
Patient Perspectives of Inpatient Telemedicine During the COVID-19 Pandemic: Qualitative Assessment
Vilendrer, S. M., Sackeyfio, S., Akinbami, E., Ghosh, R., Luu, J. H., Pathak, D., Shimada, M., Williamson, E., & Shieh, L. Y. (2022) · JMIR Formative Research · doi:10.2196/32933 · Cited by 23
Nurse-Led Telehealth Interventions During COVID-19
Joo, J. Y. (2022) · CIN Computers Informatics Nursing · doi:10.1097/cin.0000000000000962 · Cited by 23
Physical clinical care and artificial-intelligence-guided core resistance training improve endurance and patient-reported outcomes in subjects with lower back pain
Bates, N. A., Huffman, A., Goodyear, E. G., Nagai, T., Rigamonti, L., Breuer, L., Holmes, B. D., & Schilaty, N. D. (2023) · Clinical Biomechanics · doi:10.1016/j.clinbiomech.2023.105902 · Cited by 27
Comparison of Two Telemedicine Delivery Modes for Neonatal Resuscitation Support: A Simulation-Based Randomized Trial
Gross, I. T., Whitfill, T. M., Redmond, B. L., Couturier, K. C., Bhatnagar, A., Joseph, M., Joseph, D., Ray, J. M., Wagner, M., & Auerbach, M. A. (2020) · Neonatology · doi:10.1159/000504853 · Cited by 23
Mobile health application to support CPAP therapy in obstructive sleep apnoea: design, feasibility and perspectives
Suarez-Giron, M. C., Garmendia, O., Lugo, V. M., Ruíz, C., Salord, N., Alsina, X., Farré, R., Montserrat, J. M., & Torres, M. (2020) · ERJ Open Research · doi:10.1183/23120541.00220-2019 · Cited by 24
The Opportunities for Telehealth in Pediatric Practice and Public Health
Wang, C.-H. J., Ma, J., ZUCKERMAN, B. S., & Car, J. (2020) · Pediatric Clinics of North America · doi:10.1016/j.pcl.2020.03.001 · Cited by 24
Remote management of musculoskeletal pain: a pragmatic approach to the implementation of video and phone consultations in musculoskeletal practice
Hohenschurz‐Schmidt, D., Scott, W., Park, C., Christopoulos, G., Vogel, S. K., & Draper‐Rodi, J. (2020) · PAIN Reports · doi:10.1097/pr9.0000000000000878 · Cited by 22
Standardized Postpartum Follow-Up for Women with Pregnancy Complications: Barriers to Access and Perceptions of Maternal Cardiovascular Risk
Chan, S. E., Nowik, C. M., Pudwell, J., & Smith, G. N. (2021) · Journal of Obstetrics and Gynaecology Canada · doi:10.1016/j.jogc.2021.03.006 · Cited by 22
Telemedicine for chronic pain treatment during the COVID‐19 pandemic: Do pain intensity and anxiousness correlate with patient acceptance?
Harnik, M. A., Blättler, L. T., Limacher, A., Reisig, F., Holtforth, M. G., & Streitberger, K. (2021) · Pain Practice · doi:10.1111/papr.13071 · Cited by 22
Implementing welfare technology in palliative homecare for patients with cancer: a qualitative study of health-care professionals’ experiences
Oelschlägel, L., Dihle, A., Christensen, V. L., Heggdal, K., Moen, A., Österlind, J., & Steindal, S. A. (2021) · BMC Palliative Care · doi:10.1186/s12904-021-00844-w · Cited by 22
Evaluating factors of greater patient satisfaction with outpatient cardiology telehealth visits during the COVID-19 pandemic
Cho, D. J., Khalil, S., Kamath, M. Y., Wilhalme, H. M., Lewis, A., Moore, M. A., & Nsair, A. (2021) · Cardiovascular Digital Health Journal · doi:10.1016/j.cvdhj.2021.10.005 · Cited by 22
The Role of Optometry in the Delivery of Eye Care via Telehealth: A Systematic Literature Review
Massie, J., Block, S. S., & Morjaria, P. (2022) · Telemedicine Journal and e-Health · doi:10.1089/tmj.2021.0537 · Cited by 27
Flexible work arrangements and their impact on women in radiology: RSNA 2021 panel discussion summary sponsored by AAWR and more
Mazaheri, P., Hawk, K. E., Ledermann, E. J., Lozano, K. D. S., & Porter, K. K. (2022) · Clinical Imaging · doi:10.1016/j.clinimag.2022.11.012 · Cited by 22
Refining 2SVCA method for measuring telehealth accessibility of primary care physicians in Baton Rouge, Louisiana
Liu, L., Alford‐Teaster, J., Onega, T., & Wang, F. (2023) · Cities · doi:10.1016/j.cities.2023.104364 · Cited by 22
Tecnología y Cuidados de Enfermería: Hacia una Práctica Innovadora y Sostenible
Huera, C. K. R., Martínez, C. N. V., Portilla-Paguay, G. V., & Díaz-Grefa, W. P. (2024) · Journal of Economic and Social Science Research · doi:10.55813/gaea/jessr/v4/n1/89 · Cited by 31
Complementing a Clinical Trial With Human-Computer Interaction: Patients’ User Experience With Telehealth
Jalil, S., Myers, T., Atkinson, I., & Soden, M. (2018) · JMIR Human Factors · doi:10.2196/humanfactors.9481 · Cited by 27
Evaluating the efficacy of TeleFAMILIES: a telehealth intervention for caregivers of community-dwelling people with dementia
Rice, J., Sperling, S. A., Brown, D. S., Mittleman, M. S., & Manning, C. A. (2021) · Aging & Mental Health · doi:10.1080/13607863.2021.1935462 · Cited by 21
Care for children with atopic dermatitis in the Netherlands during the COVID‐19 pandemic: Lessons from the first wave and implications for the future
Ragamin, A., de Wijs, L. E. M., Hijnen, D., Arends, N. J. T., Schuttelaar, M. L. A., Pasmans, S. G. M. A., & Bronner, M. B. (2021) · The Journal of Dermatology · doi:10.1111/1346-8138.16130 · Cited by 20
A Longitudinal Comparison of Telemedicine Versus In-Person Otolaryngology Clinic Efficiency and Patient Satisfaction During COVID-19
Hoi, K. K., Brazina, S. A., Kolar-Anderson, R., Zopf, D. A., & Bohm, L. A. (2021) · Annals of Otology Rhinology & Laryngology · doi:10.1177/00034894211055349 · Cited by 21
Perceptions, Satisfaction, and Barriers to Telemedicine Use: A Community-Based Study From Jeddah, Saudi Arabia
Albaghdadi, A. T., & Daajani, M. M. A. (2023) · Cureus · doi:10.7759/cureus.40738 · Cited by 23
Completion of Recommended Tests and Referrals in Telehealth vs In-Person Visits
Zhong, A., Amat, M. J., Anderson, T. S., Shafiq, U., Sternberg, S. B., Salant, T., Fernández, L., Schiff, G. D., Aronson, M. D., Benneyan, J. C., et al. (2023) · JAMA Network Open · doi:10.1001/jamanetworkopen.2023.43417 · Cited by 21
The effectiveness of telehealth interventions in suicide prevention: A systematic review and meta-analysis
Shoib, S., Shaheen, N., Anwar, A., Saad, A. M., Akr, L. M., Saud, A. I., Kundu, M., Nahidi, M., Chandradasa, M., Swed, S., et al. (2023) · International Journal of Social Psychiatry · doi:10.1177/00207640231206059 · Cited by 24
A Systematic Review of Publications on Perceptions and Management of Chronic Medical Conditions Using Telemedicine Remote Consultations by Primary Healthcare Professionals April 2020 to December 2021 During the COVID-19 Pandemic
Ahmed, A., Mutahar, M., Daghrery, A., Albar, N. H. M., Alhadidi, I. Q. I., Asiri, A., Boreak, N. M., Alshahrani, A. A. S., Shariff, M., Shubayr, M. A., et al. (2024) · Medical Science Monitor · doi:10.12659/msm.943383 · Cited by 27
An empirically sound telemedicine taxonomy – applying the CAFE methodology
Harst, L., Otto, L., Timpel, P., Richter, P., Lantzsch, H., Wollschlaeger, B., Winkler, K., & Schlieter, H. (2021) · Journal of Public Health · doi:10.1007/s10389-021-01558-2 · Cited by 23
Strategies to improve telehealth access for culturally and linguistically diverse communities: a systematic review
Gallegos-Rejas, V. M., Guzman, K. R. D., Kelly, J. T., Smith, A. C., & Thomas, E. E. (2025) · Journal of Public Health · doi:10.1093/pubmed/fdaf030 · Cited by 20
Patient Experiences With Ambulatory Telehealth in Neurology
Olszewski, C., Thomson, S., Strauss, L., Graham, R., Ezzeddine, M., Dodenhoff, K., Ambrosini, A., Smith, L. D., Silla, L., Schreiber, A., et al. (2021) · Neurology Clinical Practice · doi:10.1212/cpj.0000000000001072 · Cited by 20
A Multicenter Evaluation of the Feasibility, Patient/Provider Satisfaction, and Value of Virtual Spine Consultation During the COVID-19 Pandemic
Hobson, S. L., Aleem, I. S., Bice, M. J., Butt, B. B., Bydon, M., Elder, B. D., Fredericks, D. R., Helgeson, M. D., Patel, R., Sebastian, A. S., et al. (2021) · World Neurosurgery · doi:10.1016/j.wneu.2021.08.004 · Cited by 20
A comparison of telemedicine and in-person neurology visits: what are the factors that patients consider when selecting future visit type?
Olszewski, C., Thomson, S., Pring, K., Cox, S., Merrill, R., Fishman, E., Ambrosini, A. P., Soltany, K. A., Bognet, G., Strauss, L. D., et al. (2022) · Journal of Neurology · doi:10.1007/s00415-022-11149-0 · Cited by 21
Telemedicine in orthopaedics and trauma surgery during the first year of COVID pandemic: a systematic review
Hofmann, U. K., Hildebrand, F., Mederake, M., & Migliorini, F. (2023) · BMC Musculoskeletal Disorders · doi:10.1186/s12891-023-06194-3 · Cited by 22
Digital Health to Patient-Facing Artificial Intelligence: Ethical Implications and Threats to Dignity for Patients With Cancer
Kelkar, A. H., Hantel, A., Koranteng, E., Cutler, C. S., Hammer, M. J., & Abel, G. A. (2023) · JCO Oncology Practice · doi:10.1200/op.23.00412 · Cited by 22
Physician’s Perception Toward Using Telemedicine During COVID-19 Pandemic in King Abdulaziz Medical City, Riyadh, Saudi Arabia
Tulaihi, B. A., Alharbi, K. G., Alhassan, A. M., Altamimi, A., & Akeel, M. A. A. (2021) · Cureus · doi:10.7759/cureus.16107 · Cited by 19
Experiences of patients and health care professionals on the quality of telephone follow-up care during the COVID-19 pandemic: a large qualitative study in a multidisciplinary academic setting
van Erkel, F. M., Pet, M. J., Bossink, E. H., van de Graaf, C. F. M., Hodes, M. T. J., van Ogtrop, S. N., Mourits, M. J. E., Welker, G. A., Halmos, G. B., van Leeuwen, B. L., et al. (2022) · BMJ Open · doi:10.1136/bmjopen-2021-058361 · Cited by 19
Perspectives of the community in the developing countries toward telemedicine and pharmaceutical care during the COVID-19 pandemic
Alsayed, A. R., Halloush, S., Hasoun, L., Alnatour, D., Al-Dulaimi, A., Alnajjar, M. S., Blaibleh, A., AL-Imam, A., Alshammari, F., & Khader, H. A. (2022) · Pharmacy Practice · doi:10.18549/pharmpract.2022.1.2618 · Cited by 19
Evaluating experiences, usability and patient satisfaction with telehealth for tertiary outpatient physiotherapy services during COVID-19: A mixed-methods study
Ceprnja, D., Clarke, T., Young, J., Lee, R., Flynn, K., & Maka, K. (2022) · Physiotherapy Theory and Practice · doi:10.1080/09593985.2022.2059423 · Cited by 19
Psychometric properties of performance-based measures of physical function administered via telehealth among people with chronic conditions: A systematic review
Walsh, C. B., Cahalan, R., Hinman, R. S., & Sullivan, K. O. (2022) · PLoS ONE · doi:10.1371/journal.pone.0274349 · Cited by 19
Implementing telepsychiatry in an early psychosis service during COVID ‐19: Experiences of young people and clinicians and changes in service utilization
Randall, L., Raisin, C., Waters, F., Williams, C., Shymko, G., & Davis, D. (2022) · Early Intervention in Psychiatry · doi:10.1111/eip.13342 · Cited by 19
Telehealth education and training in entry‐to‐practice physiotherapy programs in Australian universities: A qualitative study with university educators
Davies, L. M., Lawford, B. J., Bennell, K. L., Russell, T. G., & Hinman, R. S. (2022) · Musculoskeletal Care · doi:10.1002/msc.1723 · Cited by 24
Using telehealth to improve access to hepatitis C treatment in the direct-acting antiviral therapy era
Schulz, T. R., Kanhutu, K. N., Sasadeusz, J., Watkinson, S., & Biggs, B. (2018) · Journal of Telemedicine and Telecare · doi:10.1177/1357633x18806651 · Cited by 20

Authors: Kruse, C. S., Krowski, N., Rodriguez, B., Tran, L., Vela, J., & Brooks, M.
Affiliations: Texas State University (US)
Corresponding author: Kruse, Clemens Scott
ORCID: Kruse, Clemens Scott
Brooks, Matthew
Venue: BMJ Open
Publisher: BMJ
Published: 2017-08
Volume: 7
Issue: 8
Pages: e016242
ISSN: 2044-6055 (ISSN-L)
DOI: 10.1136/bmjopen-2017-016242
PMC: PMC5629741
OpenAlex: W2743899933
Cited by: 1,350
References: 63
Citations by year: 2026: 154 · 2025: 192 · 2024: 171 · 2023: 189 · 2022: 218 · 2021: 230 · 2020: 139 · 2019: 33 · 2018: 21 · 2017: 2
FWCI: 8.66
Type: journal article
Language: en
Open access: gold
doi.org
Licence: cc-by-nc
Locations: BMJ Open (publishedVersion, cc-by-nc)
PubMed Central (publishedVersion, cc-by-nc)
PubMed (publishedVersion)
DOAJ (DOAJ: Directory of Open Access Journals) (submittedVersion)
Funders: Texas State University
Topics: Health Sciences › Medicine › Public Health, Environmental and Occupational Health › Telemedicine and Telehealth Implementation
Health Sciences › Health Professions › General Health Professions › Patient Satisfaction in Healthcare
Health Sciences › Medicine › Geriatrics and Gerontology › Technology Use by Older Adults
Keywords: telemedicine, patient satisfaction, effectiveness, efficiency, ease of use, cost, travel time, patient communication
MeSH terms: Humans, Patient Satisfaction, Telemedicine

About these checks

Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.

Statistics and arithmetic are recomputed, not judged.

Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.

What counts as a claim ›How we measure confidence ›How we check this ›

Are you an author, or do you see a problem with this page? Request a review

Telehealth and patient satisfaction: a systematic review and narrative analysis

Abstract

Overview

Integrity signals

Verification

Claims the paper makes

Claims other papers make about this one

Self-check

Citations

Cites

Cited by

Related

Metadata

Record

About these checks