Cited by 1,350Telemedicine and Telehealth ImplementationPatient Satisfaction in HealthcareTechnology Use by Older Adults

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Telehealth and patient satisfaction: a systematic review and narrative analysis

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Kruse, Clemens Scott, Krowski, Nicole, Rodriguez, Blanca, Tran, Lan, Vela, Jackeline, Brooks, Matthew·2017·BMJ Open

DOI 10.1136/bmjopen-2017-016242PMC PMC5629741

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Abstract

Background: The use of telehealth steadily increases as it has become a viable modality to patient care. Early adopters attempt to use telehealth to deliver high-quality care. Patient satisfaction is a key indicator of how well the telemedicine modality met patient expectations. Objective: The objective of this systematic review and narrative analysis is to explore the association of telehealth and patient satisfaction in regards to effectiveness and efficiency. Methods: Boolean expressions between keywords created a complex search string. Variations of this string were used in Cumulative Index of Nursing and Allied Health Literature and MEDLINE. Results: 2193 articles were filtered and assessed for suitability (n=44). Factors relating to effectiveness and efficiency were identified using consensus. The factors listed most often were improved outcomes (20%), preferred modality (10%), ease of use (9%), low cost 8%), improved communication (8%) and decreased travel time (7%), which in total accounted for 61% of occurrences. Conclusion: This review identified a variety of factors of association between telehealth and patient satisfaction. Knowledge of these factors could help implementers to match interventions as solutions to specific problems.

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Background
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Authors: Kruse, C. S., Krowski, N., Rodriguez, B., Tran, L., Vela, J., & Brooks, M.
Affiliations: Texas State University (US)
Corresponding author: Kruse, Clemens Scott
ORCID: Kruse, Clemens Scott
Brooks, Matthew
Venue: BMJ Open
Publisher: BMJ
Published: 2017-08
Volume: 7
Issue: 8
Pages: e016242
ISSN: 2044-6055 (ISSN-L)
DOI: 10.1136/bmjopen-2017-016242
PMC: PMC5629741
OpenAlex: W2743899933
Cited by: 1,350
References: 63
Citations by year: 2026: 154 · 2025: 192 · 2024: 171 · 2023: 189 · 2022: 218 · 2021: 230 · 2020: 139 · 2019: 33 · 2018: 21 · 2017: 2
FWCI: 8.66
Type: journal article
Language: en
Open access: gold
doi.org
Licence: cc-by-nc
Locations: BMJ Open (publishedVersion, cc-by-nc)
PubMed Central (publishedVersion, cc-by-nc)
PubMed (publishedVersion)
DOAJ (DOAJ: Directory of Open Access Journals) (submittedVersion)
Funders: Texas State University
Topics: Health Sciences › Medicine › Public Health, Environmental and Occupational Health › Telemedicine and Telehealth Implementation
Health Sciences › Health Professions › General Health Professions › Patient Satisfaction in Healthcare
Health Sciences › Medicine › Geriatrics and Gerontology › Technology Use by Older Adults
Keywords: telemedicine, patient satisfaction, effectiveness, efficiency, ease of use, cost, travel time, patient communication
MeSH terms: Humans, Patient Satisfaction, Telemedicine

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